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It Manager Resume

Hoffman Estates, IL

SUMMARY:

More than 15 years of comprehensive experience in directing various IT operations, specializing in strategic planning and delivery of improved IT processes and services. Accomplished in IT project management to achieve business objectives. Solid background in transitioning applications and platforms to MS Cloud, systems administration and analysis, as well as Helpdesk management. Have saved more than $200K in reduced costs for 2 prior employers.

EXPERTISE AREA:

  • Infrastructure Design
  • Budgeting
  • Cost Reductions
  • IT Strategy
  • Project Management
  • Vendor Relations
  • Technology Integration
  • Regulatory Compliance
  • Efficiency Improvements

TECHNICAL EXPERTISE:

Cloud Applications: Office 365, Exchange Online, Microsoft Azure, Azure Active Directory, Azure VNet, Skype Online, OneDrive for Business, SharePoint Online

Networking Protocols: DNS, DHCP, WINS, TCP/IP, Microsoft IIS, Active Directory, Batch Scripting, VBScript

Operating Systems: Windows 7 / 10, Windows 2003 / 2008 / 2012 Server, Linux Red Hat, and Centos.

Applications\Virtualization: VMware ESX 3.5/4.0/5.0, Hyper V 2008/2012, WSUS, SharePoint Server 2010 / 2013, Exchange Server, Citrix XenApp/Desktop, Microsoft Office, SQL Server 2008/2012, SCCM 2007/2012, Veeam, MS Dynamics

Hardware: HP, IBM and Dell Servers, Cisco routers and switches, Dell and Force10 switches, EMC VNX 5500 / 5700, Cisco UCS Blade Servers

Security: Checkpoint, McAfee Enterprise, Symantec Client Security / Symantec for Exchange, Cisco ASA, Group Policy, Sonicwall Firewall, BlueCoat ProxySG / AV, Websense, Barracuda, Forefront, Optimal Single Sign On

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential, Hoffman Estates, IL

Responsibilities:

  • Planned and migrated all voice conferencing users to Skype Online
  • Collaborating and planning large mail migration from Sears Exchange servers to Exchange Online
  • Migrated entire user base from Sears to Azure Active Directory and Office 365
  • In process of migrating all files off Sears Infrastructure to OneDrive and SharePoint
  • Currently working on project to create a new Intranet site and migrate data off legacy site
  • Manage Single Sign On environment for over 3000 accounts
  • Built Azure Active Directory domain in Microsoft Azure cloud

IT Manager

Confidential, Itasca, IL

Responsibilities:

  • Saved ~$120K annually by replacing consulting company; initiated internal processes such as monitoring and patch management.
  • Launched Geographic Information System environment in MS Azure which also prepared company for current projects, including Exchange Online and Office 365 move to MS Cloud
  • Streamlined Help Desk and asset management processes by instituting BMC Track - It system which included reporting that quantified sourcing. Hired and trained Desktop Support Tech
  • Consult with company owners to assess the current and future computer system solutions including delivery of quarterly IT Report to Board of Directors.
  • Evaluate, recommend and develop plans for systems development and operations, hardware and software purchases, budget, and staffing
  • Implemented new Sophos Anti - Virus environment that has stabilized malware and virus issues
  • Installed and configured Network Monitoring software to provide team with alerts, notifications and reporting on all network devices
  • Assisted in implementation for new company Intranet and provided training for all employees

Infrastructure Manager

Confidential, Arlington Heights, IL

Responsibilities:

  • Improved security by implementing WSUS for patching and System Center Endpoint Protection for Antivirus and Antimalware; reconfigured backups from scratch to improve Disaster Recovery plan.
  • Introduced E Discovery and Email Compliance with installation of new Barracuda device.
  • Managed project to migrate Active Directory, Exchange and File Server.

Senior Systems Administrator

Confidential, Lisle, IL

Responsibilities:

  • Fulfilled short-term contract for a client whose software solutions collect 1/3rd of toll transactions in the U.S.
  • Managed the infrastructure for the Confidential .
  • Responsible for all roadside equipment including
  • 300 servers. Manage back end infrastructure that is PCI compliant and handles 2 million credit card transactions per day.
  • Monitored and maintained all Rite servers and storage for tollway including EMC VNX 5700 devices at Central Administration and Disaster Recovery Site
  • Implemented the Disaster Recovery Site including EMC VNX 5700 replication servers.

Senior Systems Analyst

Confidential, Northbrook, IL

Responsibilities:

  • Revamped and streamlined on boarding and off boarding process using SharePoint workflow
  • Designed inventory system in SharePoint for asset management
  • Increased IT security with upgrade to MS Forefront Endpoint Security
  • Responsible for budgeting, vendor management, procurement, and strategic planning

Senior Systems Administrator

Confidential, Itasca, IL

Responsibilities:

  • Team lead responsible for liaison between team and business leaders.
  • Maintained all infrastructure including switches, routers, firewalls and servers for corporate office and 40 remote locations.
  • Provided Citrix and VMWare administration for corporate and remote offices.
  • Performed 3rd level support for Help Desk.
  • Project Lead for Exchange migration project from Exchange 2003 to Exchange 2007
  • Trained and mentored three team members on Exchange 2007, Active Directory and Symantec Backup Exec
  • Completed several projects to move existing WAN locations including provisioning of circuits, migration of all equipment and configuration\implementation of firewall
  • Assisted with IT budget and vendor management

Senior Systems Analyst

Confidential, Oak Brook, IL

Responsibilities:

  • Hired to bring in new ideas and implement changes in network to align with “lean” business objectives.
  • Provided primary support for 5 Exchange 2003 servers, Active Directory, File Servers, SharePoint environment, and secondary for Citrix Servers.
  • Responsible for secondary support of WAN including Cisco Routers and Juniper Firewalls
  • Chosen as IT representative for large project to merge two existing locations into one new location
  • Managed $50,000 project to implement SharePoint site to assist Sales Representatives with collaboration
  • Assisted with management of project to merge 4 sister companies into one Active Directory forest

Senior Systems Administrator\Infrastructure Manager

Confidential, St. Charles, IL

Responsibilities:

  • Worldwide Leader in ponds and water features
  • Brought in to manage the infrastructure and implement best practices and control costs.
  • Managed and trained Network Administrator and Help Desk Technician.
  • Managed vendors and IT budget.
  • Responsible for LAN/WAN infrastructure including Active Directory, Group Policy, and Exchange for Corporate and Canada locations.
  • Managed project involving two co-workers to redesign and upgrade Symantec Antivirus server and all clients.
  • Oversaw project that improved productivity by implementing OWA, ActiveSync, and Juniper SSL VPN device.

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