Systems Engineer Resume Elk Grove Village, Illinois - Hire IT People

TECHNOLOGY SUMMARY:

Systems: Windows XP/Vista/7/8/10, Mac OS X El Capitan/Sierra/High Sierra

Software: SCCM 2007/2012, LabTech, ConnectWise, TightVNC, SonicWALL Global VPN Client, DameWare, Junos Pulse, PowerShell, AirWatch

EXPERIENCE:

Systems Engineer

Confidential, Elk Grove Village, Illinois

Responsibilities:

Troubleshooting and root cause analysis of software/hardware/networking issues.
Final escalation point for Win10/Office 365/Google Chrome PoCs.
Assisted in the creation of Win10 profiles for new lines of business (collection, app stack, GPOs)
Create, manage, and close service request tickets that involve risk of outage time.
Manage Apple AirWatch console for United MacBook alpha.
Win10 x64 compatibility testing of all 1800+ applications within the United environment.
Creation of KM documents for all levels of support, from service desk to tier - 3.

SCCM Admin

Confidential, Burr Ridge, Illinois

Responsibilities:

Deploy software packages and updates to an environment consisting of 8000+ computers.
Maintain reports of compliance numbers and resolve issues with client machines as needed.
Thoroughly test software packages for issues and modify packages as the environment changes; build and maintain test environment, and modify package library as necessary as new patches are rolled out.
Senior level support for desk-side team for issues outside of the tier 2 scope, train desk-side support on new issues, provide scripts, registry edits, tools and documentation necessary for techs to implement

Senior Desktop Support

Confidential, Burr Ridge, Illinois

Responsibilities:

Virus detection and removal.
Diagnosing software/hardware/networking issues and implementing repairs.
Configuration and diagnosis of mobile devices and A/V equipment.
Providing support to end users via phone, remote access, and hands-on sessions.
Imaging of newly deployed machines and beta-testing of new images and OS roll-outs.

EHR Implementation Consultant

Confidential, Schaumburg, Illinois

Responsibilities:

Maintained detailed documentation of IT and software/hardware support inquires in a ticketing system.
Resolved ticketed issues by means of phone, remote-desktop, and on-site support.
Performed detailed on-site hardware and network evaluations at medical practices.
Build-out and configuration of client side computers and networking equipment.

TCP/IP Support

Confidential, Schaumburg, Illinois

Responsibilities:

Diagnosed technical issues using various problem - solving tools.
Provided, verified, and modified network settings and reset and/or re-provisioned customer modems.
Was actively involved in the selling, retaining, billing, and repair coordination of hardware and products.

Machine Set-up Coordinator

Confidential, Crystal Lake, Illinois

Responsibilities:

Ensured that all machine tooling was correct and that machines had been programmed to run properly.
Worked with Quality Control Department to maintain customer specifications on parts.

Repair Technician

Confidential, Crystal Lake, Illinois

Responsibilities:

Technical Specialist

Confidential, Wauconda, Illinois

Responsibilities:

Traveled to customer sites for hands-on troubleshooting and repair.
Used multimeters, megohmmeters, and hipots in the testing and repair of electric radiant heating systems.
Aided the marketing department in writing technical information.
Trained the customer service and sales departments in basic electrical troubleshooting.

Lead Technician

Confidential, Long Grove, Illinois

Responsibilities:

Supervised the technical support department and reported directly to the Director of Sales.
Oversaw a team of 3 people; assigning them tasks, providing them with training, and ensuring that deadlines were met.
Provided troubleshooting for radiant heating systems via phone, internet, fax, and on-site visits
Received customer orders and entered them into our computer system.
Performed follow-ups with shipping department and the customer to ensure the order was correct and was being shipped as soon as possible.