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Systems Administrator Resume

Washington, DC

SUMMARY:

Enterprise Engineer

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential, Washington, DC

Responsibilities:

  • Provide System Administration to the Tactical Electronic Warfare Division (TEWD) at the Naval Research Laboratory DC.
  • Maintain Windows Server 2012/2016 environment to include Active Directory, Group Policy, Exchange Server, and DNS.
  • Secure network and systems by maintaining Watchguard Firewall, McAfee HBSS EPO, and Microsoft Bitlocker encryption.
  • Practice Risk Management Framework (RMF) by applying STIGS and hardening Operating Systems to DISA standards.
  • Completed RMF System Security Plan (SSP) as part of RMF package submission.
  • Use ACAS Vulnerability Scanner to detect and resolve open vulnerabilities.
  • Managed Blackberry UEM Mobile Device Management (MDM) Server.
  • Maintain and configure Virtual machines in VMware Vsphere.
  • Perform Windows Server backups and restorations.

Systems Engineer

Confidential, Washington, DC

Responsibilities:

  • Maintain Windows Server 2012/2016 environment to include Active Directory, Group Policy, Exchange Server, and DNS.
  • Secure network and systems by maintaining Watchguard Firewall, McAfee HBSS EPO, and Microsoft Bitlocker encryption.
  • Practice Risk Management Framework (RMF) by applying STIGS and hardening Operating Systems to DISA standards.
  • Use ACAS Vulnerability Scanner to detect and resolve open vulnerabilities.
  • Managed Blackberry UEM Mobile Device Management (MDM) Server.
  • Maintain and configure Virtual machines in VMware vSphere.
  • Perform Windows Server backups and restorations.

Systems Engineer

Confidential, Washington, DC

Responsibilities:

  • Provided IT support to the Federal Protective Service (FPS) Headquarters.
  • Supervise all Engineers in the east coast region across 4 locations.
  • Member of Service improvement initiative, resulting in a 74% improvement in incident resolution and 71% improvement in request fulfillment; identified 40 specific actions for improvement
  • Troubleshoot network devices as needed to restore site operation. Reconfigure network infrastructure to ensure customer connectivity.

Systems Engineer

Confidential, Arlington, VA

Responsibilities:

  • Supervise 3 technicians, provide training, assign tickets, and ensure performance and daily duties/standards are met.
  • Use Active Directory, Blackberry Administration Service, Remote Desktop, and Systems Management Server (SMS), to troubleshoot and resolve end - user issues.
  • Responsible for the installation, maintenance, and support of all DHS issued devices to include: Laptops, Desktops, Printers, BlackBerrys, Air Cards, Tandberg Video Teleconferencing equipment (VTC), and projection systems.

Systems Administrator

Confidential, Bethesda, MD

Responsibilities:

  • Supervised 2 Technicians while providing Tier 2 and Tier 3 local and remote support to over 600 employees in 80+ offices in 39 states.
  • On a daily basis utilized Active Directory, Norton Ghost, Symantec PC Anywhere, Symantec Endpoint Protection, Malwarebytes, What’s Up Gold, JIRA ticketing system and Remote Desktop to troubleshoot and resolve end-user issues.

Desktop Technician

Confidential, Falls Church, VA

Responsibilities:

  • Contracted to Confidential for base-wide upgrade/data migration of all assets from Windows XP to Vista at Andrews and Bolling Air Force Base (AFB).
  • Perform daily backup/restoration operations, ensuring all required file systems and system data are successfully backed up restored to the appropriate media.

Systems Engineer

Confidential, San Antonio, TX

Responsibilities:

  • Directly supported the National Security Agency Central Security Service Texas wide area network (WAN) and local area network (LAN) Infrastructure.
  • Installed, modified, troubleshot, and performed preventative maintenance inspections (PMI) of multimillion dollar cryptographic and secure communications devices including Cisco routers, switches, modems, multiplexers, and video teleconferencing systems at both local and remote sites.

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