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System Administrator / Messaging Engineer Resume

Seattle, WA

SUMMARY:

Systems Administrator with over 20 years of system administration including 10 + years Active Directory Administration; 9 + years Microsoft Exchange administration versions - 2003, 2010, 2013 and most recently - Office 365; Lync 2010 and 2013 (Skype) administration; ProofPoint configuration and administration; 7 years Globalscape EFT - FTP server configuration and administration. Participated in Active directory consolidation. Experience with Windows 2008 and 2012 server as well as Windows 2000, Windows 7, Windows 10 OS.

TECHNICAL SKILLS:

Skills: Active Directory Administration -Create and maintain User accounts; System \ Service accounts, OU’s, RBAC, servers and computers, create and maintain groups \ group s \ mail enable, GPO’s, logon scripts, shares, NTFS Permissions

Operating Systems: Windows 7, 10; Server 2000, 2003, 2008, 2012, 2016

Server Monitoring: Nagios

Exchange Administration: Exchange 2003, 2010 & 2013 - Cloud based 2016 - Office 365

Lync Administration: 2010 & 2013

SFTP Administration: Globalscape EFT server

Firewalls: Barracuda Web and Spam Email Filter, Tumbleweed, ProofPoint Cyber Security Anti-Spam, Anti-Virus; TLS, SPF

Scripting: PowerShell, Windows .bat files

Ticketing systems: Remedy, Crow Canyon

Remote Support: RDP, Bomgar, Implement company security policies and procedures, Customer service and support specialist.

EXPERIENCE:

Confidential, Seattle, Wa

System Administrator / Messaging Engineer

Responsibilities:

  • Administered Microsoft technologies including Active Directory under Windows 2008 and 2012:
  • Performed Active Directory administration tasks including creating domains, OU’s, added/configured roles and services, backup/restoration of AD users, account creation/group management, file/folder/share permissions, group policy, logon scripting, RBAC Administration, Password resets
  • Experience supporting physical and virtual Windows server environment consisting of virtual servers utilizing VMware.
  • Experience with installation and maintenance of high-availability servers for Globalscape EFT server.
  • Configuration and administration of Proofpoint email security server
  • Administration of Exchange 2010 and 2013 environment including account creation for both internal and external contact lists, creation and administration of distribution lists, DAG monitoring, space monitoring, mobile device management utilizing both BES server and smart phones support; Basic PowerShell scripting
  • Administration of Lync 2010 and 2013(Skype for business)
  • Administration of Lotus Notes \ Domino environment including Sametime, Traveler, BES, and mNotes support.
  • Experience migrating from Lotus Notes to Exchange; migration Lotus Notes applications to SharePoint using Quest tool set.
  • Additional tasks: Monitoring Confidential infrastructure; respond to client requests for support by ticket, phone, email and chat.
  • Client service \ customer support \ remote desktop support for Confidential overseas offices.
  • Experience with Salesforce CRM, Microsoft CRM for ticketing systems
  • SharePoint site admin
  • Maintained system and end user documentation.

System Administrator / Senior Messaging Administrator

Confidential, Portland, Oregon

Responsibilities:

  • Senior Messaging Administrator: Active Directory Administration
  • Administration of Confidential Windows environment utilizing Windows server 2000 and 2003 consisting of 3000 user accounts and 1000 + system / application accounts.
  • Diagnosed network problems involving hardware or software for supported applications
  • Administration of Exchange 2003 including user creation, distribution list creation and administration
  • Administration Barracuda SPAM filter
  • Lotus Notes / Domino Administration including mNotes Support, smart device support; Sametime Administration
  • Tumbleweed MMS and IME implementation and Administration for both internal and external customers
  • Norton Antivirus installation and support
  • Drafted materials, organized and lead multiple sessions for a variety of applications
  • Primary contact for applications, server hardware and software problems. Responded to client requests for technical support by phone, email, ticket system and chat.
  • Performed testing of new software releases prior to client implementation.
  • Project lead on software upgrades.
  • Compaq iPAQ Mobile Device support
  • Experience migrating from Lotus Notes environment to Exchange
  • Maintained system and end user documentation.

Contractor

Confidential, Portland, Oregon

Responsibilities:

  • Lotus Notes / Domino Administration, Lotus Notes upgrades and deployment for external clients.
  • Remote administration support for external clients.
  • Creation of Domino web environment.
  • Created and maintained test environment for both R4.x and R5 platform.
  • Implementation, configuration and administration of Domino.Doc environment.
  • Client - US Bank Portland, Oregon
  • Lotus Notes Administrator
  • Administration of Lotus Notes environment
  • Participated in Notes client roll out

Confidential, Dallas, Texas

Systems Administrator

Responsibilities:

  • Windows NT Administration, OS/2 Administration supporting 7500 users, Mainframe - RACF and ACF2 security administration.
  • Project team to convert multiple OS/2 servers to Windows NT.
  • Project team to convert from mainframe security system from ACF2 to RACF.

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