SUMMARY:

To secure a position in a vibrant organization where I can contribute my technical skills while building my professional career.

WORK EXPERIENCE:

Network/Systems Engineer

Confidential, East Hanover, NJ

Responsibilities:

• Experience working in an MSP multi - client/multi-vendor environment
• Address clients’ tickets for resolution of network and system issues thru ticketing systems (ConnectWise, SchoolDude)
• Provide network/system design, implementation, upgrade and support services for clients
• Onsite and remote monitoring and continual maintenance of client networks
• Evaluate and maintain traffic flows across transit and backbone links
• Timely diagnoses of, response to and resolution of client support cases, both onsite and remote
• Comprehensive knowledge of TCP/IP, DNS, DHCP, RDP, Dynamic Routing protocols and other network technologies such as BGP, OSPF, EIGRP, VRF, SSL VPN, IPSEC, GRE, NAT/PAT, PPP, MPLS, QoS, STP, VTP, Ether channel, IPv4
• Demonstrated proficiency deploying Cisco and Meraki infrastructure devices (including ASA, UCS, Catalyst Switches)
• Install, configure and manage Firewalls, Servers, Routers, Switches, Wireless Controllers and VoIP (Unity, CUCM, InformaCast) technologies
• Experience in using various monitoring tools like packet capture, network simulators, load generators, monitors, analysis and reporting
• Knowledge of Wireless technologies 802.11a/b/g/n, WPA2, WAP, WLC
• Solid understanding of Linux and Windows Operating Systems
• Work with systems that interface with Active Directory and Microsoft Exchange
• Working knowledge of VMware, vSphere, and Hyper-V technologies
• Provide Tier 2 and 3 support serving as a senior escalation point to resolve client problems
• Resolve configuration issues using technical problem-solving skills
• Communicate complex issues in non-technical terms
• Document all work done for clients. This includes working in a ticketing system and also to develop documentation for clients as part of the network assessment process
• Write clear and concise instructional documentation and business emails

Systems/Network Engineer

Confidential, New York, NY

Responsibilities:

• Provide in-house and remote level I - III support (desktop, application, etc) to end users, executives and board members
• Address user tickets regarding hardware, software, and networking issues using ticketing tools such as ServiceNow
• Troubleshoot printers, servers and network connectivity in a wired/wireless LAN/WAN environment
• Install, configure, and troubleshoot A/V devices (Crestron, Polycom, Tele-Presence)
• Install, upgrade, troubleshoot and provide high level support for enterprise applications
• Assist in enterprise wide Windows 10 migration and deployment and administration of Microsoft Office 365
• Execute system administration duties (including network diagnostics, system diagnostics, file system management, package management) using the Linux kernel
• Utilize SCCM for PC imaging, software deployment, updates, patch management, and network protection
• Provide users customized cloud computing platform, desktop and application virtualization using Citrix and VMware
• Create, modify and execute various automation scripts (including Bash, Powershell, Python) using tools such as Ansible
• Develop, implement and verify security policy and access management compliance
• Utilize SAN switching to provide access to consolidated and block level data storage
• Provide user data and application recovery
• Track vulnerabilities of network infrastructure using network assessment tools (Wireshark, Metasploit, Nmap)
• Resolve security vulnerabilities by analyzing and recommending improvements in communications and network security at the component level
• Monitor system performance and prevent resource exhaustion using system monitoring tools
• Use reporting tools (Power BI, Tableau) to create detail reports based on data analysis
• Following up with vendors on any IT administrative issues
• Create/extract documentation regarding troubleshooting solutions to/from Document Management Systems (SharePoint, Dropbox, Docuware)
• Ability to interface with clients for technical and non-technical questions
• Familiarity with AWS/AZURE
• Lead area projects, act as a resource for global projects

Programmer/SCADA Systems Engineer

Confidential, Little Ferry, NJ

Responsibilities:

• Create and document repeatable processes to configure SCADA system components
• Write, modify and maintain usable code/scripts in C, C#, Python, and .NET.
• Assist in setup/configure/program logic, control schemes, network and communication paths for Real-Time Automation Controllers (RTAC), Remote Terminal Units (RTUs), Intelligent Electronic Devices (IEDs), Human Machine Interface (HMIs), PLCs and other SCADA system equipment
• Monitor PLC's and other components of SCADA system, from control center, to ensure continued functionality
• Use Confidential PM to handle the maintaining of equipment and enable efficient planning of production, generate schedules, and provide interfaces to process control and SCADA systems

Programmer/Systems Admin/DBA

Confidential, Newark, NJ

Responsibilities:

• Create and execute various queries and stored procedures using SQL (including Oracle, SQL Server, and MySQL (Maria DB))
• Create user information solutions by developing, implementing, and maintaining Java based components and interfaces
• Integrate applications by designing database architecture and server scripting using Linux shell and PowerShell ISE
• Created Bash shell scripts and cron jobs that monitored and reported security issues
• Developed, implemented and verified security policy and access management compliance
• Ensured business continuity by designing, implementing and testing disaster recovery systems
• Identify business requirements of data warehouse
• Work with middle-tier developers to integrate back-end database code with business applications.
• Develop best practices for data loading and extraction into and out of the data warehouse.
• Design, implement, and test database schemas using AWS
• Create tables, queries, forms and reports to support user requested enhancements

Programmer/Systems Admin

Confidential, Irvine, CA

Responsibilities:

• Manage network servers (Linux, Windows XP, 7, 8) and technology tools
• Set up workstations and user account in Active Directory
• Act as point of contact for Windows and Linux systems support and maintenance for all users
• Actively troubleshoot and resolve hardware, software, OS, and network related issues
• Create, debug, and maintain scripts in Python or C to optimize work flow
• Ensure network security through access controls, backups and firewalls
• Deploy new releases and models of applications and OS
• Support IT Infrastructure
• Build an internal wiki with technical documentation, manuals and IT policies and store in DMS
• Assist in designing cyber security programs that protect from cyber-attacks on the Internet