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Systems Administrator Resume

Silver Spring, MD

OS & NETWORK PROFICIENCY:

VSphere/VMWare ESXI, Windows Servers 2012R2, 2016, Windows Administrative Tools, MAC OSx,, SCCM, LAN/WAN, VPN, HP Servers, Sharepoint, DNS, DHCP and IP addressing, CISCO VOIP/Call Manager, Powershell, LanDesk, Office 365, MSSQL Servers,, RSA token, VMWare, AWS, MS Exchange/Outlook, SCCM, Veritas Backup, Active Directory, Change Management, VPN, Ghost /Casper imaging, Symantec, Firewalls, NAC agent, SMS, Azure, ARC Serve Backup, Linux/Unix environments; Altiris; Bomgar

EXPERIENCE:

Confidential, Silver Spring, MD

Systems Administrator

Responsibilities:

  • Managed and troubleshooted LAN with Active Directory
  • Built and configured Windows 2008RS, 20012 and 2016 servers
  • Monitored network servers using NESSUS and identified vulnerabilities
  • Organized users, groups and other resources with Active Directory
  • Learned HTML/CSS to work on company website
  • Reduced time by automating processes
  • Created images using Ghost
  • Installed and trained customers on VMWare
  • Deployed images on Servers and PCs

Confidential, Bethesda, MD

Windows Systems Administrator

Responsibilities:

  • Provided service and expertise for Windows servers to ensure they operate accurately and efficiently.
  • Built and Managed virtual servers using Vsphere/Vmware, Azure
  • Selected to act as Change Management Coordinator to reduce the number of outstanding tickets in ServiceNow.
  • Utilized PowerShell to automate processes.
  • Installation, maintenance, and support of software both freeware and vendor supplied.
  • Provided resolutions for hardware and software problems.
  • Utilize System Center Suite (SCCM) for imaging and deployments.
  • Coordinated/scheduled remedial actions (e.g. backups, maintenance fixes, etc.) with vendor and/or operations personnel.
  • Installed and configured new hardware components for operations in a Data Center networked environment.
  • Monitored and provided daily reports on system performance to pinpoint performance bottlenecks.
  • Interfaced with customers as necessary to support their operational environment
  • Scheduled maintenance and services activities

Confidential, Gaithersburg, MD

Systems Administrator

Responsibilities:

  • Managed domain User and PC accounts in Active directory.
  • Monitored server vulnerabilities using NESSUS
  • Implemented ECMO for network monitoring
  • LAN management and troubleshooting
  • Created and deployed PC images using Ghost
  • Supported and trained users with VMware
  • Managed Users/group Outlook accounts in Active Directory
  • Pushed patches and Software upgrades via SCCM
  • Issued tokens for remote PKI access
  • Ran daily tape backups in Backup Exec
  • Configured IPV4, IPV6
  • Utilized PowerShell to automate processes.
  • Prepared backup tapes for offsite storage
  • Onboarding and Offboarding end users from the network
  • Assisted HR and Management with banking access
  • Configured VPN accounts

Confidential, Bethesda, MD

Windows Systems Administrator

Responsibilities:

  • Provided Windows system administration services, providing technical support and software expertise to Attorneys and staff.
  • Created or updated accounts in Active Directory.
  • Monitor network vulnerabilities and remediation.
  • Provided support for iManage and Orion.
  • Provided support for Orion application to attorneys and employees.
  • Troubleshoot and resolve issues with Citrix receiver and remote connectivity.
  • Provide end user support and training for Office 365.
  • Automated processes using PowerShell scripting.

Confidential

IT Technician

Responsibilities:

  • Provided Windows system administration services, providing technical support and software expertise to CEO, scientists and staff.
  • Deploy patches and software via SCCM.
  • Rollout and Synchronized users' data on OneDrive for Business. Tested compatibility of various software applications on PC and Macs
  • Daily testing of Tandberg Audio Visual conferencing capability.
  • Provided Software upgrades and rollouts using LanDesk.
  • Scheduled refresh and data transfers with end users.
  • Managed accounts in Active Directory.
  • Utilized Confidential to configure laptops.
  • Addressed connectivity issues with anti - virus software
  • Provided IPhone configuration and support.

Confidential, Silver Spring, MD

Technical Support Specialist

Responsibilities:

  • Provided network support maintaining employee IDs and passwords in Active Directory.
  • Configured VPN accounts.
  • Deployed applications using LanDesk
  • Provided computer software upgrade rollouts using SCCM.
  • Provided Iphone and Ipad configuration and support
  • Maintained secured access by ensuring proper documentation and approval.
  • Configured mobile devices to access Outlook.
  • Troubleshoot software/hardware issues to resolve in a timely manner.
  • Served as a liaison with vendors on warranty and repair issues.

Confidential, Washington, DC

Windows IT Analyst

Responsibilities:

  • Provided technical support and assistance to employees locally and globally
  • Created or updated accounts in Active Directory accounts
  • Managed End User training in Windows 2007 and Office 2010 and 2013
  • Resolved connectivity issues entered into Remedy ticketing system
  • LAN Trouble shooting
  • Diagnosed hardware, software, VmWare issues.
  • Managed hardware and software deployments via SCCM.
  • Created and tracked tickets via Remedy ticketing system
  • Assisted clients with VPN usage.

Confidential, Annapolis, MD

TSS Software contractor

Responsibilities:

  • Installed and configured MSSQL servers 2012/2008R2
  • Edited and ran scripts using Powershell and Pervasive.
  • Provided Title Express application training.
  • LAN Trouble shooting
  • Tested Windows OS compatibility with application upgrade.
  • Provided technical assistance to clients
  • Utilized System Center 2012 R2 with SQL to run queries
  • Remotely installed and updated custom software to client sites.
  • Assisted and trained clients with software upgrades.
  • Built and configured servers using Vmware.

Confidential, Washington, DC

Technical Specialist/Network Administrator

Responsibilities:

  • Managed accounts in Active Directory and Exchange
  • Drastically reduced the number of outstanding Serv
  • Rollout and train employees on Skype For Business
  • Successfully resolved PC connectivity issues
  • Utilized and trained users in Sharepoint
  • Managed and configure Lotus Notes
  • Provided End user training in Windows 7 and Office 2010
  • Provided Hardware and software configuration
  • Resolved Juniper VPN connectivity issues
  • LAN/WAN Troubleshooting
  • Ran patches and updates via SCCM
  • Provided support for VMware rollout
  • Completed Reports for management
  • Monitored servers including Hyper-V
  • Configured IPhones/IPads for employees

Confidential, Roslyn, VA

Help Desk Lead

Responsibilities:

  • Managed and trained Junior technicians
  • Developed procedures for MSHA Technical Support
  • Provided End user training in Windows 7, Mac os Office 2010 and Office 2013
  • Managed group policy
  • Provided Asset Management
  • Resolved connectivity issues
  • Pushed updates and software through SCCM
  • Completed Hardware and software configuration and deployment
  • Refreshed PCs using Ghost
  • Tested software compatibility to make recommendations

Confidential, Washington, DC

IT Technician

Responsibilities:

  • Support PC and MAC PCs and laptops
  • Managed accounts in Active Directory
  • Supported VmWare on virtual servers
  • Dell Win 7 deployment from XP
  • Provided transitional End user training from Windows XP to Windows 7
  • Test application compatibility with Win7 to create image
  • Managed Deployment schedules for various Metro Stations
  • Created and tracked tickets using Remedy
  • Configured VPN settings on laptops and PC
  • Resolved Checkpoint security issues
  • Provided Asset Management using SDE
  • Created a streamlined process to insure compatibility
  • Trained other technicians on deployments
  • Organized and managed deployment schedules
  • Managed and provided software support XP, Vista and Win7, Mac os
  • Troubleshoot and resolved escalated issues from Tier I.

Confidential, Annapolis, MD

System Administrator

Responsibilities:

  • Created and managed accounts in Active Directory
  • Restored data and mail (Outlook) utilizing Altiris
  • Addressed and resolved connectivity issues with PCs, laptops and printers
  • Created and deployed images using Ghost
  • Performed daily system backups
  • Assisted and trained end users
  • Addressed and resolved Citrix connectivity issues
  • Performed daily system storage and
  • Provided Win7 deployment from XP
  • Created and tracked tickets using Remedy
  • Addressed Citrix connectivity issues

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