OS & NETWORK PROFICIENCY:

VSphere/VMWare ESXI, Windows Servers 2012R2, 2016, Windows Administrative Tools, MAC OSx,, SCCM, LAN/WAN, VPN, HP Servers, Sharepoint, DNS, DHCP and IP addressing, CISCO VOIP/Call Manager, Powershell, LanDesk, Office 365, MSSQL Servers,, RSA token, VMWare, AWS, MS Exchange/Outlook, SCCM, Veritas Backup, Active Directory, Change Management, VPN, Ghost /Casper imaging, Symantec, Firewalls, NAC agent, SMS, Azure, ARC Serve Backup, Linux/Unix environments; Altiris; Bomgar

EXPERIENCE:

Confidential, Silver Spring, MD

Systems Administrator

Responsibilities:

• Managed and troubleshooted LAN with Active Directory
• Built and configured Windows 2008RS, 20012 and 2016 servers
• Monitored network servers using NESSUS and identified vulnerabilities
• Organized users, groups and other resources with Active Directory
• Learned HTML/CSS to work on company website
• Reduced time by automating processes
• Created images using Ghost
• Installed and trained customers on VMWare
• Deployed images on Servers and PCs

Confidential, Bethesda, MD

Windows Systems Administrator

Responsibilities:

• Provided service and expertise for Windows servers to ensure they operate accurately and efficiently.
• Built and Managed virtual servers using Vsphere/Vmware, Azure
• Selected to act as Change Management Coordinator to reduce the number of outstanding tickets in ServiceNow.
• Utilized PowerShell to automate processes.
• Installation, maintenance, and support of software both freeware and vendor supplied.
• Provided resolutions for hardware and software problems.
• Utilize System Center Suite (SCCM) for imaging and deployments.
• Coordinated/scheduled remedial actions (e.g. backups, maintenance fixes, etc.) with vendor and/or operations personnel.
• Installed and configured new hardware components for operations in a Data Center networked environment.
• Monitored and provided daily reports on system performance to pinpoint performance bottlenecks.
• Interfaced with customers as necessary to support their operational environment
• Scheduled maintenance and services activities

Confidential, Gaithersburg, MD

Systems Administrator

Responsibilities:

• Managed domain User and PC accounts in Active directory.
• Monitored server vulnerabilities using NESSUS
• Implemented ECMO for network monitoring
• LAN management and troubleshooting
• Created and deployed PC images using Ghost
• Supported and trained users with VMware
• Managed Users/group Outlook accounts in Active Directory
• Pushed patches and Software upgrades via SCCM
• Issued tokens for remote PKI access
• Ran daily tape backups in Backup Exec
• Configured IPV4, IPV6
• Utilized PowerShell to automate processes.
• Prepared backup tapes for offsite storage
• Onboarding and Offboarding end users from the network
• Assisted HR and Management with banking access
• Configured VPN accounts

Confidential, Bethesda, MD

Windows Systems Administrator

Responsibilities:

• Provided Windows system administration services, providing technical support and software expertise to Attorneys and staff.
• Created or updated accounts in Active Directory.
• Monitor network vulnerabilities and remediation.
• Provided support for iManage and Orion.
• Provided support for Orion application to attorneys and employees.
• Troubleshoot and resolve issues with Citrix receiver and remote connectivity.
• Provide end user support and training for Office 365.
• Automated processes using PowerShell scripting.

Confidential

IT Technician

Responsibilities:

• Provided Windows system administration services, providing technical support and software expertise to CEO, scientists and staff.
• Deploy patches and software via SCCM.
• Rollout and Synchronized users' data on OneDrive for Business. Tested compatibility of various software applications on PC and Macs
• Daily testing of Tandberg Audio Visual conferencing capability.
• Provided Software upgrades and rollouts using LanDesk.
• Scheduled refresh and data transfers with end users.
• Managed accounts in Active Directory.
• Utilized Confidential to configure laptops.
• Addressed connectivity issues with anti - virus software
• Provided IPhone configuration and support.

Confidential, Silver Spring, MD

Technical Support Specialist

Responsibilities:

• Provided network support maintaining employee IDs and passwords in Active Directory.
• Configured VPN accounts.
• Deployed applications using LanDesk
• Provided computer software upgrade rollouts using SCCM.
• Provided Iphone and Ipad configuration and support
• Maintained secured access by ensuring proper documentation and approval.
• Configured mobile devices to access Outlook.
• Troubleshoot software/hardware issues to resolve in a timely manner.
• Served as a liaison with vendors on warranty and repair issues.

Confidential, Washington, DC

Windows IT Analyst

Responsibilities:

• Provided technical support and assistance to employees locally and globally
• Created or updated accounts in Active Directory accounts
• Managed End User training in Windows 2007 and Office 2010 and 2013
• Resolved connectivity issues entered into Remedy ticketing system
• LAN Trouble shooting
• Diagnosed hardware, software, VmWare issues.
• Managed hardware and software deployments via SCCM.
• Created and tracked tickets via Remedy ticketing system
• Assisted clients with VPN usage.

Confidential, Annapolis, MD

TSS Software contractor

Responsibilities:

• Installed and configured MSSQL servers 2012/2008R2
• Edited and ran scripts using Powershell and Pervasive.
• Provided Title Express application training.
• LAN Trouble shooting
• Tested Windows OS compatibility with application upgrade.
• Provided technical assistance to clients
• Utilized System Center 2012 R2 with SQL to run queries
• Remotely installed and updated custom software to client sites.
• Assisted and trained clients with software upgrades.
• Built and configured servers using Vmware.

Confidential, Washington, DC

Technical Specialist/Network Administrator

Responsibilities:

• Managed accounts in Active Directory and Exchange
• Drastically reduced the number of outstanding Serv
• Rollout and train employees on Skype For Business
• Successfully resolved PC connectivity issues
• Utilized and trained users in Sharepoint
• Managed and configure Lotus Notes
• Provided End user training in Windows 7 and Office 2010
• Provided Hardware and software configuration
• Resolved Juniper VPN connectivity issues
• LAN/WAN Troubleshooting
• Ran patches and updates via SCCM
• Provided support for VMware rollout
• Completed Reports for management
• Monitored servers including Hyper-V
• Configured IPhones/IPads for employees

Confidential, Roslyn, VA

Help Desk Lead

Responsibilities:

• Managed and trained Junior technicians
• Developed procedures for MSHA Technical Support
• Provided End user training in Windows 7, Mac os Office 2010 and Office 2013
• Managed group policy
• Provided Asset Management
• Resolved connectivity issues
• Pushed updates and software through SCCM
• Completed Hardware and software configuration and deployment
• Refreshed PCs using Ghost
• Tested software compatibility to make recommendations

Confidential, Washington, DC

IT Technician

Responsibilities:

• Support PC and MAC PCs and laptops
• Managed accounts in Active Directory
• Supported VmWare on virtual servers
• Dell Win 7 deployment from XP
• Provided transitional End user training from Windows XP to Windows 7
• Test application compatibility with Win7 to create image
• Managed Deployment schedules for various Metro Stations
• Created and tracked tickets using Remedy
• Configured VPN settings on laptops and PC
• Resolved Checkpoint security issues
• Provided Asset Management using SDE
• Created a streamlined process to insure compatibility
• Trained other technicians on deployments
• Organized and managed deployment schedules
• Managed and provided software support XP, Vista and Win7, Mac os
• Troubleshoot and resolved escalated issues from Tier I.

Confidential, Annapolis, MD

System Administrator

Responsibilities:

• Created and managed accounts in Active Directory
• Restored data and mail (Outlook) utilizing Altiris
• Addressed and resolved connectivity issues with PCs, laptops and printers
• Created and deployed images using Ghost
• Performed daily system backups
• Assisted and trained end users
• Addressed and resolved Citrix connectivity issues
• Performed daily system storage and
• Provided Win7 deployment from XP
• Created and tracked tickets using Remedy
• Addressed Citrix connectivity issues