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Windows Migration Engineer Resume

Malvern, PA

RELATED SKILLS:

OS Skills: Microsoft Windows Server 2016/ 2012 R2/ 2010/ 2008 R2/ 7, 8, 10, MAC OSX, iPhone 8, iPad, Air, Linux Red Hat, CISCO (Routers 3800, Switches 3700), Meraki Wireless 802.11

Programs: Office 365, 2016, 2010, Citrix, Powershell, SharePoint, AWS, Active Directory, Group Policy, Project Management, Microsoft Adobe Suite, VMware 4.0, Sharepoint, BNC Remedy SaaS, Microsoft Exchange, Microsoft Deployment Toolkit, Systrack, Atlassian Jira / Confluence, Bitlocker, Wireshark

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Windows Migration Engineer

Responsibilities:

  • Assist in troubleshooting Windows 7 to Windows 10 migration issues
  • Migration project of Office 2013 to Office 365 testing and deployment assistance
  • Perform analysis of production trading application before and after updating using Systrack
  • Diagnose network performance issues affecting trade floor employees using Wireshark
  • Test new applications with existing production environment (in a production lab)
  • Utilize Powershell to take a snapshot of the registry before and after Windows Updates 1802,1803
  • Make recommendations, perform tests, analyze code, logs to determine root cause
  • Project Management of 4 team members using Agile techniques and Jira/Confluence tools

Confidential, Conshohocken, PA

IT Support Administrator

Responsibilities:

  • Daily troubleshooting and administration of Active Directory/Domain Controller, OKTA, Sonicwall
  • Support Office 365, Office 2016, Five 9 VOIP/Flex IP Phones, Adobe Suite, SharePoint, Bitlocker
  • Upkeep of Windows Server 2008 R2/2012, VMWare vSphere, Amazon Cloud servers, Linux Redhat
  • Diagnose network issues using Cisco IOS (MPLS), Wireshark to diagnose packets loss
  • Desktop Support in 2 offices 300+ End users (Executive, DevOps, Sales and Support Staff)
  • Completed rollout of 300+ new computers. Migrate .pst files from outlook 2007 - Office 365
  • Manage 300+ Windows 7/10, Dell Desktops/Laptops, Apple Air, iPad, Canon Printers
  • Prioritize technical issues using Atlassian Jira. Confirm backup to hosting.com
  • Setup Audio/Video equipment in 14 Conference Rooms using Lifesize. Troubleshooting Skype sessions
  • Security Patching using WSUS/SCCM, MDT, LAN/WAN/System issues using PowerShell
  • Created technical articles in Confluence and management of tickets using Jira
  • Specified a plan for disaster recovery. Migrated Archived files using Glacier.
  • Created and deployed images via MDT, Windows Deployment Services
  • Responsible for inventory: Order tech equipment, maintain inventory of computers, monitors & supplies
  • Established Strong Customer service being the first point of contact for technical issues

Confidential, Feasterville Trevose, PA

Technical Support Speci alist

Responsibilities:

  • Develop, plan, execute and oversee all IT strategies for HQ and 6 Remote Offices
  • Repairs to hardware, software, cell phone and security system Microsoft Windows 7 PCs
  • Budgeting, purchasing, return on investment calculations, profit/loss calculations & inventory
  • Software support for MS Office 2010, Exchange 2012, Adobe Suite, AutoCAD, TrueViewer, Visiontech

Sandvik Materials Technology - Field Support Administrator

Confidential, Scranton, PA

Responsibilities:

  • Providing support to 6 Windows Server 2003/2008 R2 Group Policy, SCCM, Active Directory & DNS
  • Deploying Window 7, XP PCs for 367 local & remote pcs in 3 locations in MI, TX and Canada
  • Provide local assistance (105 users) & remote (300+) repairing Lotus notes 8.5, MS Office
  • Delegating responsibility to one junior level technician while solving 600 trouble tickets one year

Confidential, Dresher, PA

Server Support Specialist

Responsibilities:

  • Manage Hardware Repairs IBM HS22, HX5 blades and System x3650/x3850 servers using IBM Director 6.2
  • Diagnose Software issues Citrix clients, TCP/IP Connection, Active Directory Group Management
  • Installed/ Configured 98 IBM HS22/HX5 Blade Servers running Windows 2008 R2/ VMWare 5.0 ESXi, Citrix

Confidential, Atlantic City, NJ

Technical Specialist

Responsibilities:

  • Maintained Radar monitoring systems such as ADS B for the Federal Aviation Administration
  • Installed system builds including MS Server 2008 R2, Active Directory, DHCP, DNS, SQL, Group
  • Performed Daily checks of SMS Monitoring systems to verify data with backup facility supporting

Confidential

IT Support Technician

Responsibilities:

  • Performed hands on repairs/ upgrades of Windows XP, Server 2000, 2003, MAC OSX support
  • Fixed Office 2007, Exchange 2007, Outlook XP, MD Office Applications for Ophthalmology

Confidential

Technical Support Specialist

Responsibilities:

  • Re imaged/Configured SonicWALL/company owned Firewall Equipment for customers

Confidential

Field Service Technician

Responsibilities:

  • Performed hands on repairs of XP, MAC OS 10, HP/ Lexmark/ Zebra printers, Supporting 500 users in 6 different hospital sites across Manhattan

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