SUMMARY:

• Transformative leader with superior record of steady career progression combining MBA knowledge and experience in IT Leadership, Network Engineering, and Project Management.
• Possess stellar reputation in directing successful IT departments by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality while significantly reducing cost.
• Demonstrate keen expertise in delivering simultaneous, large - scale, mission-critical projects within the constraints of scope, quality, time, and cost.
• Recognized as a hands-on manager with remarkable abilities in team building, leading, motivating, and coordinating cross-functional teams to provide innovative technical solutions and ensure total customer satisfaction.
• Proven ability to multitask in fiercely competitive, multi-platform, and fast-paced environment.
• Active Secret security clearance.

CORE STRENGTHS:

• Health Insurance Portability and Accountability Act (HIPAA)
• Statement on Standards for Attestation Engagements (SSAE)
• Protected Health Information (PHI)
• Strategic and Tactical Planning
• Network Change and Configuration Management
• Network Infrastructure Design and Installation
• Outstanding Customer and Vendor Relations
• Project Management and Operations
• Leadership,, and Team Building
• Disaster Recovery and Business Continuity
• Budget Control and Implementation
• Continuous Performance and Process Improvement
• Time Management and Prioritization
• Quality Assurance and Regulatory Compliance
• Strong Organizational and Analytical Skills
• Unified Communications
• Conflict Resolution and Decision-Making
• Call/Contact Center Management

TECHNICAL PROFICIENCY:

Cisco COS/IOS |Cisco Internetwork Design | Advanced Router Configuration | Cisco WLAN Design |Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Manager, Network Engineering and Telecommunications Services

Responsibilities:

• Displayed exceptional leadership talents in realigning staff thereby creating a team of highly talented and dedicated professionals
• Led all initiatives to introduce best practices, process, and procedures resulting in the transformation of the enterprise network environment into a reliable business enabler and differentiator
• Intensified the development of a comprehensive IT network architecture
• Reduced corporate annual spend by approximately $250K through implementation of WAN (MPLS) efficiencies
• Initiated effort to avoid approximately $400K in annual circuits costs via migration to the Session Initiation Protocol (SIP)
• Restructured Corporate Headquarters network and Enterprise WAN (QoS, H.A., etc.) in compliance with standards and best practices
• Improved internal audit process in alignment with SSAE16 an SOX requirements
• Introduced fully functional network laboratory to fully develop staff competencies
• Obtained annual cost savings of $60K in contracts regarding Collaborative Telecommunications (HiDef, G2M, Broadband, and CL devices)
• Provided expert oversight in improving the collaboration across key business units
• Led the development and introduction of Strategic Roadmaps for Enterprise Networking and Telecommunications
• Drove significant improvements in the management/development of Strategic Partnerships in the Network, Telecommunications, and Expense Management space
• Standardized VoIP (ShoreTel) architecture and initiated migration from ShoreTel ECC to Cisco CUCM (CCE)
• Implemented Silver Peak WAN optimization platform

Confidential

Site Survey Lead

Responsibilities:

• Masterfully led all initiatives to install leading edge technology to provide force multiplying effects for the American Warfighter in an active war zone (Afghanistan/Regional Command - South (RCS)) through active management of $25M effort, which resulted to the following:
• Enabled the dissemination of Full Motion Video images throughout the battle space by utilizing high-speed Microwave Line of Sight (MLOS) connectivity solutions and video encoding/decoding
• Provided commanders with real-time situational awareness to ensure timely and effective orders to the Warfighter

Confidential, Plano, TX

Business Relationship Manager

Responsibilities:

• Displayed unsurpassed management expertise in cross-functional teams in USA, Europe, Japan, and Taiwan.
• Instrumental in selecting vendors to outsource network support function for mission-critical manufacturing, design, and data center locations.
• Rendered exceptional customer service by developing critical improvements to change management process.
• Built and cultivated long-term quality vendor relationships in the NCCM space and identified the most qualified to expedite evaluations of respective offerings.
• Recognized as a key liaison between strategic business units and IT
• Cost-effectively saved $200K in annual cost by creating new model for enterprise level network support function
• Optimized operational efficiency by writing complex Statement of Work (SOW) document defining service level agreement (SLA) for network support outsourcing effort
• Drove all efforts to adopt Network Change and Configuration Management (NCCM) solution

IT Manager

Confidential, Dallas, TX

Responsibilities:

• Presided over day-to-day operational business aspects in network infrastructure, computer rooms, data center (UNIX, MS, Voice, IPS, Firewall, Disaster Recovery, Storage, and others), and vendor relationships for Confidential ’ most mission-critical manufacturing environments.
• Supervised daily activities of network support staff responsible for 7,000-node Cisco-based network interconnected over 7 unique, semiconductor, manufacturing facilities.
• Oversaw recurring, significant upgrades of core networks for 6 highly complex, mission-critical, manufacturing networks
• Enhanced manufacturing throughput through significant improvements to network stability and increased bandwidth
• Earned distinction and recognition for reducing the following, which expedited process and optimize efficiency:
• Overhead by 33% while maintaining service level commitments
• Unscheduled Network impacting events by 45% thus improving North Texas manufacturing throughput
• On-Call expenditures by 50% while maintaining SLAs
• Disruptive events to manufacturing operations outside of North Texas (Europe, Japan, and others) by 30%
• Created and implemented best practices into European and Japanese network support standards

Team Lead/IT Project Manager

Confidential, Dallas, TX

Responsibilities:

• Closely monitored the life-cycle of all engineering projects and delegated stakeholders for network maintenance and break/fix activities.
• Regularly interfaced with customers to address their inquiries and troubleshoot any technical issues when the need arises.
• Appointed to the Network Infrastructure Extended Leadership Team.
• Served as a significant contributor in leading network support technicians responsible for IT mission-critical manufacturing campus consisting of 7 unique semiconductor manufacturing entities
• Improved levels of stakeholder satisfaction by building a team to share best practices and network knowledge to educate customers and other IT organizations

Network Engineer / IT Project Manager

Confidential, Plano, TX

Responsibilities:

• Gained distinction as a Cisco Certified Design Professional (CCDP) responsible for designing, installing, and maintaining complex Cisco access and core level networks supporting critical manufacturing and shipping operations in Texas and Japan
• Commended as Lead Wireless LAN (WLAN) Architect tasked to determine deployment methodologies and scope of installations within the enterprise
• Played a vital role in elevating deployment from 1 Wireless Access Point (WAP) and 2 clients to more than 1000 WAP’s and 10,000 clients across the world wide enterprise
• Amplified productivity and organizational cohesiveness by expertly managing the change management process for network engineering team
• Exemplified outstanding leadership skills on more than 30 highly complex, high value network-related projects such as follows:
• Green-field installs (IDF design, cable tray layouts, management of cabling crews)
• Core upgrades and/or installs (chassis, RSM/MSFC, line cards, COS/IOS, OSPF, BGP, RIP, TCP/IP, HSRP, C6x00, C5x00, C4x00)
• Access layer upgrades and/or installs (chassis, supervisor, line cards, code)