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Operations Lead Resume

Somerville, MA

SUMMARY:

  • Experienced Cisco and VMware certified systems administrator with 5+ years of success in systems administration, troubleshooting, user support and training; demonstrated strength working with diverse teams and users. Donated more than 1,000 volunteer hours to American Red Cross and responded to National Disasters (Hurricane Matthew and San Jose Floods).

TECHNICAL SKILLS:

  • Strong analytical, problem - solving and communication skills, with emphasis on clear, detailed documentation of business requirements, functional specifications and management reports
  • VLANs, VTPs on Cisco switches
  • Inter-VLAN routing
  • Advanced spanning-tree features (RSTP, RPVST)
  • Deploy QoS in campus switched area networks for various applications
  • Configure frame-relay
  • Routing protocols like EIGRP, ODR, RIP (v1, 2), IGRP, OSPF
  • EIGRP, RIP on NBMA technology and authentication
  • Static, dynamic, and port overloading techniques of NAT
  • Configure DHCP
  • IP multicasting IP PIM sparse/dense/sparse-dense mode (including frame-relay)
  • Configure HSRP, VRRP for first hop redundancy protocol
  • Configure IP addressing scheme for different topologies
  • SNMP, RMON, NTP, logging
  • Network performance monitors: SolarWinds Orion
  • Operating systems: Windows XP/Vista/7/8.X//10
  • Microsoft Server 2008 R2 administration Microsoft Office
  • Installing/troubleshooting Microsoft Office Suite: Visio, Access, Project, PowerPoint, Excel, Word and Outlook
  • Experienced in desktop troubleshooting
  • Computer hardware assembly and hardware troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential, Somerville, MA

Operations Lead

  • Responsible for daily activities related to Windows 10 Build 1773 deployment with TPM version 2.0 upgrade.
  • Checking the compliance for all the devices and making sure all the systems are compliant as per the HealthCare Standards.
  • Responsible for R&D of MAC OS implementation, including installation, stabilization, remote access and other components focused on Security, Compliance and Backup.
  • Responsible for troubleshooting and testing of all the new devices being introduced in the company ensuring that compliance and security standards are met.
  • Defining and documenting the process and procedures for the team to follow.
  • Helped with Microsoft Security Patching and testing them making sure the systems are always compliant.
  • Troubleshooting the issues reported by Partners Helpdesk related to the current deployment.

Confidential, Fremont, CA

Sr. Systems Engineer

  • I am responsible for the Analysis of existing IT infrastructure of the hotel, suggesting upgrades and securing the network according to PCI compliance. I am involved, from pre-onboarding to on-boarding, proof of concept, implementation and delivery of the project. Also, I am involved in new builds and troubleshooting.
  • Software Support: Opera PMS, Millennium PMS, Micros, Retail Pro, Oxi Interface, Interface Server for Opera, Galaxy, Galaxy Light speed, Persona, Sage, HOTSOS, Microsoft FRX Book4Time, GiveX, Frequency call manager, etc.
  • Hardware: Dell Servers, HP servers, Cisco Routers, Cisco Switches, Dell-EMC SAN, HP SAN, Barracuda Fiber Switches, Dell NAS, Netgear NAS, Cisco ASA, Cisco Meraki, SIP Trunks, Cyberoam, Nomadix, Desktop, VMware VDI, File Servers etc.
  • Virtualization Platform: VMware Datacenter, VMware Horizon View, Microsoft Hype-V
  • Microsoft Server: 2008 R2, 2012, 2012 R2, 2016, Exchange, Lync

Confidential, Pleasanton, CA

Infrastructure/Cloud/System Administration

  • Installation and maintenance of all systems within organization and remote/client locations.
  • Building, POC, configuration and troubleshooting of server and desktop hardware.
  • Designing, implementing and managing Active Directory.
  • Install and configure Microsoft Exchange and client configuration using Microsoft Office Outlook.
  • Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail, Calendaring & Scheduling. Troubleshooting of Microsoft Office Outlook database & structure problems.
  • Ensure adequate antivirus protection & solutions are maintained and updated.
  • Maintaining organization’s internal network (LAN)
  • Maintaining maximum availability of supported services for users.
  • Monitoring the progress of third-party maintenance contract suppliers.
  • Develop operational processes and procedures while providing on-site system training for users and administrators
  • Ensuring that support calls are logged and handled effectively and efficiently.
  • Responsible for disaster recovery, closing security loopholes and access levels.
  • Producing documentation on operational, system and user procedures & guidelines.
  • Obtaining quotes for supply of goods and services from suppliers.
  • Providing advice on selection and purchase of IT equipment and software

Confidential, Stamford, CT

Healthcare Analyst (Intern)

  • Actively pursuing training for Epic, Infor Cloverleaf and HL7 certification

Confidential

VMware, System, Cisco & Network Administrator

  • Established IT infrastructure, including networks, virtualization and administration, for Confidential, JKT Enterprises, Itech Vardhan and private clients
  • Provided project-based VMware and infrastructure setup/configuration training to corporate clients.
  • Operated and maintained virtualized and non-virtualized hardware/software systems at local and remote data centers
  • Evaluated future data center needs and researched new technologies to produce accurate capacity planning documents
  • Negotiated hardware and software purchases and maintenance contracts with vendors
  • Created and implemented disaster recovery plans and procedures for data centers, including hot backup sites for mission critical applications
  • Evaluated and selected anti-virus and intrusion detection software for email and Windows operating system
  • Worked on system proof of concept for Skilrock Technologies
  • Procured, installed and configured VMware vSphere Datacenter including negotiation and coordination with vendors, proof of concept and troubleshooting
  • Coached and trained IT and corporate professionals seeking CCNA, CCNP, VMWARE VCP-DCD 5.X(VCP-DCD 5.0, VCP-DCD 5.1 and VCP- DCD5.5), CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Storage+ Powered by SNIA, and Microsoft Office certifications
  • Completed initial system installations; identified, isolated and corrected system and network faults; troubleshot, identified root causes of problems and implemented quick, cost-effective solutions
  • Trained more than 70 students over a two-year period with 100% success rate on Cisco network certification examinations and VMware examinations
  • Trained and coached IT and corporate professionals seeking CCNA, CCNP and Microsoft Office certification, and provided corporate project-based training for setup and support of networks and desktops
  • Students achieved 100% passing rate on their Cisco network certification examinations.

Confidential

Level 2 Network Support and Administrator

  • April 2011 recipient of iGATE Patni Top Performer award
  • Managed and optimized performance of Cisco 1,000+ device VoIP and data network, including backup and maintenance, for Rexel Holdings USA including subsidiaries Rexel Inc., Gexpro, and Gexpro Services
  • Provided Level 2 support to Rexel Holdings USA including assignment of trouble tickets to voice team
  • Network Crown Award from client, Rexel Holdings USA, 2011
  • Distributed and maintained enterprise mobile devices including RIM BlackBerry, Verizon AirCard and Thuraya satellite phones; troubleshot mobile devices and carrier services to ensure uninterrupted service
  • Piloted out-of-band approach to assuring network management service in the event of WAN outage
  • Identified, isolated and corrected network faults; troubleshot and implemented quick, effective solutions; analyzed and optimized network performance using SolarWinds Orion Network Performance Monitor (NPM)
  • Summer Intern (2009 and 2010), Defence Terrain Research Laboratory, Defence Research and Development Organisation, New Delhi, India
  • Constructed rule-based MATLAB model for classifying satellite imagery objects using a granular computing framework and hierarchical self-organizing maps; documented and presented model and findings to DTRL and D.A.V. Institute of Engineering and Technology personnel
  • Researched and developed hybrid swarm intelligence models for satellite image classification

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