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Operations Lead Resume

Somerville, MA


  • Experienced Cisco and VMware certified systems administrator with 5+ years of success in systems administration, troubleshooting, user support and training; demonstrated strength working with diverse teams and users. Donated more than 1,000 volunteer hours to American Red Cross and responded to National Disasters (Hurricane Matthew and San Jose Floods).


  • Strong analytical, problem - solving and communication skills, with emphasis on clear, detailed documentation of business requirements, functional specifications and management reports
  • VLANs, VTPs on Cisco switches
  • Inter-VLAN routing
  • Advanced spanning-tree features (RSTP, RPVST)
  • Deploy QoS in campus switched area networks for various applications
  • Configure frame-relay
  • Routing protocols like EIGRP, ODR, RIP (v1, 2), IGRP, OSPF
  • EIGRP, RIP on NBMA technology and authentication
  • Static, dynamic, and port overloading techniques of NAT
  • Configure DHCP
  • IP multicasting IP PIM sparse/dense/sparse-dense mode (including frame-relay)
  • Configure HSRP, VRRP for first hop redundancy protocol
  • Configure IP addressing scheme for different topologies
  • SNMP, RMON, NTP, logging
  • Network performance monitors: SolarWinds Orion
  • Operating systems: Windows XP/Vista/7/8.X//10
  • Microsoft Server 2008 R2 administration Microsoft Office
  • Installing/troubleshooting Microsoft Office Suite: Visio, Access, Project, PowerPoint, Excel, Word and Outlook
  • Experienced in desktop troubleshooting
  • Computer hardware assembly and hardware troubleshooting


Confidential, Somerville, MA

Operations Lead

  • Responsible for daily activities related to Windows 10 Build 1773 deployment with TPM version 2.0 upgrade.
  • Checking the compliance for all the devices and making sure all the systems are compliant as per the HealthCare Standards.
  • Responsible for R&D of MAC OS implementation, including installation, stabilization, remote access and other components focused on Security, Compliance and Backup.
  • Responsible for troubleshooting and testing of all the new devices being introduced in the company ensuring that compliance and security standards are met.
  • Defining and documenting the process and procedures for the team to follow.
  • Helped with Microsoft Security Patching and testing them making sure the systems are always compliant.
  • Troubleshooting the issues reported by Partners Helpdesk related to the current deployment.

Confidential, Fremont, CA

Sr. Systems Engineer

  • I am responsible for the Analysis of existing IT infrastructure of the hotel, suggesting upgrades and securing the network according to PCI compliance. I am involved, from pre-onboarding to on-boarding, proof of concept, implementation and delivery of the project. Also, I am involved in new builds and troubleshooting.
  • Software Support: Opera PMS, Millennium PMS, Micros, Retail Pro, Oxi Interface, Interface Server for Opera, Galaxy, Galaxy Light speed, Persona, Sage, HOTSOS, Microsoft FRX Book4Time, GiveX, Frequency call manager, etc.
  • Hardware: Dell Servers, HP servers, Cisco Routers, Cisco Switches, Dell-EMC SAN, HP SAN, Barracuda Fiber Switches, Dell NAS, Netgear NAS, Cisco ASA, Cisco Meraki, SIP Trunks, Cyberoam, Nomadix, Desktop, VMware VDI, File Servers etc.
  • Virtualization Platform: VMware Datacenter, VMware Horizon View, Microsoft Hype-V
  • Microsoft Server: 2008 R2, 2012, 2012 R2, 2016, Exchange, Lync

Confidential, Pleasanton, CA

Infrastructure/Cloud/System Administration

  • Installation and maintenance of all systems within organization and remote/client locations.
  • Building, POC, configuration and troubleshooting of server and desktop hardware.
  • Designing, implementing and managing Active Directory.
  • Install and configure Microsoft Exchange and client configuration using Microsoft Office Outlook.
  • Maintenance of Microsoft Office Outlook Web Access and Maintenance of Microsoft Office Outlook E-mail, Calendaring & Scheduling. Troubleshooting of Microsoft Office Outlook database & structure problems.
  • Ensure adequate antivirus protection & solutions are maintained and updated.
  • Maintaining organization’s internal network (LAN)
  • Maintaining maximum availability of supported services for users.
  • Monitoring the progress of third-party maintenance contract suppliers.
  • Develop operational processes and procedures while providing on-site system training for users and administrators
  • Ensuring that support calls are logged and handled effectively and efficiently.
  • Responsible for disaster recovery, closing security loopholes and access levels.
  • Producing documentation on operational, system and user procedures & guidelines.
  • Obtaining quotes for supply of goods and services from suppliers.
  • Providing advice on selection and purchase of IT equipment and software

Confidential, Stamford, CT

Healthcare Analyst (Intern)

  • Actively pursuing training for Epic, Infor Cloverleaf and HL7 certification


VMware, System, Cisco & Network Administrator

  • Established IT infrastructure, including networks, virtualization and administration, for Confidential, JKT Enterprises, Itech Vardhan and private clients
  • Provided project-based VMware and infrastructure setup/configuration training to corporate clients.
  • Operated and maintained virtualized and non-virtualized hardware/software systems at local and remote data centers
  • Evaluated future data center needs and researched new technologies to produce accurate capacity planning documents
  • Negotiated hardware and software purchases and maintenance contracts with vendors
  • Created and implemented disaster recovery plans and procedures for data centers, including hot backup sites for mission critical applications
  • Evaluated and selected anti-virus and intrusion detection software for email and Windows operating system
  • Worked on system proof of concept for Skilrock Technologies
  • Procured, installed and configured VMware vSphere Datacenter including negotiation and coordination with vendors, proof of concept and troubleshooting
  • Coached and trained IT and corporate professionals seeking CCNA, CCNP, VMWARE VCP-DCD 5.X(VCP-DCD 5.0, VCP-DCD 5.1 and VCP- DCD5.5), CompTIA A+, CompTIA Network+, CompTIA Security+, CompTIA Storage+ Powered by SNIA, and Microsoft Office certifications
  • Completed initial system installations; identified, isolated and corrected system and network faults; troubleshot, identified root causes of problems and implemented quick, cost-effective solutions
  • Trained more than 70 students over a two-year period with 100% success rate on Cisco network certification examinations and VMware examinations
  • Trained and coached IT and corporate professionals seeking CCNA, CCNP and Microsoft Office certification, and provided corporate project-based training for setup and support of networks and desktops
  • Students achieved 100% passing rate on their Cisco network certification examinations.


Level 2 Network Support and Administrator

  • April 2011 recipient of iGATE Patni Top Performer award
  • Managed and optimized performance of Cisco 1,000+ device VoIP and data network, including backup and maintenance, for Rexel Holdings USA including subsidiaries Rexel Inc., Gexpro, and Gexpro Services
  • Provided Level 2 support to Rexel Holdings USA including assignment of trouble tickets to voice team
  • Network Crown Award from client, Rexel Holdings USA, 2011
  • Distributed and maintained enterprise mobile devices including RIM BlackBerry, Verizon AirCard and Thuraya satellite phones; troubleshot mobile devices and carrier services to ensure uninterrupted service
  • Piloted out-of-band approach to assuring network management service in the event of WAN outage
  • Identified, isolated and corrected network faults; troubleshot and implemented quick, effective solutions; analyzed and optimized network performance using SolarWinds Orion Network Performance Monitor (NPM)
  • Summer Intern (2009 and 2010), Defence Terrain Research Laboratory, Defence Research and Development Organisation, New Delhi, India
  • Constructed rule-based MATLAB model for classifying satellite imagery objects using a granular computing framework and hierarchical self-organizing maps; documented and presented model and findings to DTRL and D.A.V. Institute of Engineering and Technology personnel
  • Researched and developed hybrid swarm intelligence models for satellite image classification

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