PROFESSIONAL SUMMARY:

• System/Desktop support engineer with 11 years of experience in Application support, Incident management, Network engineer, Database administrator/developer, System administration, System environment architecture, Programming/scripting
• Expert in preparing packages of OS and internal application images, software delivery with extensive experience in supporting various software packages including Microsoft Office for Windows, anti - virus, backup, email clients/servers, Blackberry Enterprise Server, VPN client, Adobe Products, Internet Browsers and ect.
• Strong knowledge on Windows patching, packaging via SCCM 2016 systems and also performed security patch management of Microsoft Windows operating system and various 3rd party applications.
• Experience in Mass Deployment via Microsoft SCCM 2016 on remote over 500 workstations and managing under admin tool SCCM configurations
• Solid working knowledge on installation, configuration, troubleshooting and supporting Microsoft Windows operating systems, mindset (i.e. parsing event log, sysinternals tools, analyzing memory dumps), etc.
• Responsible to resolve and conduct root cause analysis of system performance/failure issues but not limited to monitoring the desktop infrastructure performance, evaluating performance and making suggestions for increased efficiency
• Possesses deep knowledge on database design (SQL, TSQL, PLSQL/Oracle/MSQ SQL Server) and supported project teams in implementing new or upgraded designs and coordinates project efforts with support groups
• Experienced in developing documentation, user procedures, security procedures and also monitored and maintained security and integrity standards and controls
• Skilled in Backs up end user data and on servers and also managed Infrastructure Backups and data retention

TECHNICAL SKILLS:

Microsoft Office products

Citrix, VMWare, SkypeCisco routers, switches and ASA/PIX equipment configurations

Software distribution SCCM, packaging

PowerShell, VB, MS SQL Server, Oracle DB, SQL, PL/SQL

Laptops, BlackBerry, Cisco/ Avaya Telephony Systems, Printers

DHCP, DNS, WINS, TCP/IP, FTP, LDAP, SSL, TCP/IP

Active Directory, Group Policy

Windows Server, Windows Web Server

IIS, CoBiT, ITIL, ISO 27001

VPN (IPSec/SSL)

Patch Management

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. System Engineer

Responsibilities:

• Deep knowledge on supporting Win7/10 OS
• Participating in architectural reviews of significant systems
• Installation, support and configuration SQL Server DB, WSUS for SCCM
• Configuring Firewall Settings and Discovery/Boundaries for Configuration Manager
• Installing Site System Roles in Configuration Manager
• Prepare Boot Images and Distribution Point Configuration for OSD in SCCM
• Deploying Configuration Manager Clients Using Group Policy
• Capture/Deploy Windows 7/10 Image Using SCCM and MDT UDI
• In-place upgrade to Windows 10 Enterprise with SCCM
• Installing And Configuring Endpoint Protection Role In SCCM
• Deploying Applications to Users Using SCCM
• Backup SCCM Server DB and configurations
• Setup Distribution Point in SCCM
• Create Automatic Deployment Rule in SCCM
• Install SCCM Distribution Point Using PowerShell Script
• Using SCCM Content library cleanup tool
• Change management procedures and policies.
• Application delivery, security deployments, task Sequence and packaging on SCCM 2016.
• Troubleshooting issues after deployment based on SCCM reports.
• Security policies, patches, BitLocker, antivirus settings, permission groups.
• Ability to create, develop, document and manage new Architecture processes or frameworks for the Sector if required.
• Testing applications and patches on Pilot/Uat environments, prepare documentations.
• Advance knowledge on Microsoft Deployment Toolkit, create msi
• Deep involvement into produce presentations for review and discussion at Senior mgmt. level (Director level and above)
• Deep knowledge on mass application migrations (test and action plans)
• Possess a strong awareness of the Agile SDLC framework and have a desire to upskill accordingly to align architecture review processes
• Ability to understand complex problems and articulate potential solutions.
• The ability to analyze and evaluate complex architectural designs and data architectures
• Communication skill commensurate to the task of managing stakeholder relationships at the senior management level and working with a group that has diverse technical backgrounds to achieve organizational goals is important.

Confidential, New York, NY

Sr. System Engineer

Responsibilities:

• Support Active Directory (AD) on various Bank locations.
• Maintain GPO, DNS Servers
• Support incidents related to DHCP, LAN, and WAN
• Deep and professional knowledge on Windows Server products 2008/2012
• Mass Deployment via Microsoft SCCM 2016 on remote over 700+ workstations, VDS
• Deploy new OS images into PC, wise terminals
• Prepare packages of OS and internal applications images for Bank needs
• Manage under admin tool SCCM configurations
• Deep knowledge on virtualization products like Citrix (VDS) and VMware
• Migration over 500 users from Win7 to Win10 and from local workstations to Virtual machines
• Good knowledge on financial applications and systems like Confidential, Trader applications and etc.
• Upgrade existing PowerShell/VB scripts and create new ones based on technical request
• Deep knowledge on scripting (PowerShell and VB)
• Strong experience on supporting VIP clients like Trading department and Executive Managers
• Experience working on stressful environment providing 24/7 service
• Good Knowledge on internal Bank security requirements and policy (patching updates, check Network security configurations)
• Resolve and conduct root cause analysis of system performance/failure issues.
• Contribute to production and maintenance of system documentation and standard operating procedures.
• Creation of test case scenarios based on environmental considerations
• Diagnoses hardware and software errors
• Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, Blackberry Enterprise Server, ActiveSync, VPN client, Adobe Products, and Internet Browsers
• Monitor the desktop infrastructure performance, evaluating performance and making suggestions for increased efficiency

Confidential

Desktop Engineer

Responsibilities:

• Desktop Support 500+ end user workstations, VDI and MacOS
• Support end-users applications and issues
• Strong knowledge on Windows patching, packaging via SCCM 2012 and HPCA systems
• Project management migration from Win7 to Win10
• Deep knowledge on database design (SQL, TSQL, PLSQL/Oracle/MSQ SQL Server)
• Make automation daily scripts via PowerShell, VBScript
• Create and support OS images for deployments
• Windows Server 2008/2012/2016 administrations and deep knowledge of Win7/10, Mac OS
• Vendor Management and partnership experience
• Remote desktop support tools such as RDP, VNC
• Deploy changes and release Management for OS and other applications. Ticketing systems: Service Now and Remedy 9, MarketPlace;
• Deep technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, DFS, Fibre Channel, Ethernet, MPLS, DNS, DHCP, FTP) within the enterprise
• Deep knowledge with VPN, SSL technologies
• Backs up end user data and on servers
• Develop documentation, user procedures and security procedures.
• Maintain/repair hardware/server equipment and LAN, WAN and Wireless (routers, switches and firewalls)
• Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
• Strong troubleshooting mindset (i.e. parsing event log, Sysinternals tools, analyzing memory dumps)
• Project management IT programs (meetings, documents and presentations)
• Provides replacement recommendations and budget estimates as requested
• Deep knowledge of virtualization technologies (VMWare, Citrix)
• Advance knowledge of IT standards (ITIL, COBIT, ISO)
• Familiar with Disaster Recovery procedures

Confidential

Desktop Engineer

Responsibilities:

• Install, configure, troubleshoot and maintain Microsoft Windows operating systems.
• Install, configure, and maintain both physical and virtual server infrastructure, including storage and network technologies.
• Install, configure and maintain Active Directory infrastructure and related network services; DNS, DHCP, NPS, RADIUS, DFS, PKI, ADFS, GPO, etc.
• Monitor and log infrastructure and application events and activities utilizing IT department solutions.
• Perform security patch management of Microsoft Windows operating system and various 3rd party applications.
• Support of core business applications, services, and technologies.
• Manage Infrastructure Backups and data retention.
• Assist with managing multiple projects; recommend, plan and implement new technologies that are required to meet department and company business needs.
• Provide end-users with technical support.
• Analyzes user needs and evaluates new products; recommends hardware and software purchases.
• Support project teams in implementing new or upgraded designs and coordinates project efforts with support groups
• Create plans that support the implementation of changes
• Participate in system support design and performance evaluation reviews
• Monitor and maintains security and integrity standards and controls
• Assists in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need
• Analyzes user requirements and statistics to identify trends and resolve performance issues