OBJECTIVE:

To obtain a position which will utilize my knowledge and experience while offering growth opportunities

PROFILE:

• Cisco Certified Internetwork Expert with 10+ years of solid experience in dealing with a diversity of people and a variety of technologies in the Networking field
• Excellent working knowledge of Cisco Call Manager, Cisco Unity, voice gateways, gatekeepers, CME, CUBE and other Cisco voice products.
• Plan, design, configure and maintain network infrastructure components; trouble - shoot network to diagnose system problems; including procedures, operational improvements, install & configure software upgrades.
• Ensured documentation is maintained for all devices, meeting corporate policies and standards.
• Very good team player with a Can-Do attitude. Always willing and ready to resolve the issues by accurately interpreting the problem in a timely manner
• Excellent time management, organizational and communication skills
• Ability to work with minimal supervision and to set priorities, plan and execute tasks
• Excellent learning abilities and always willing to acquire new skills

TECHNICAL SKILLS:

Cisco IP Telephony: Cisco Call Manager (Version 4.x - 11.x), Gatekeeper, Voice Gateways, Cisco Unity, Unity Connection, UCCX (IPCC), QOS, Cisco Unified Presence, Meeting Place Express, Emergency Responder (CER), Cisco Call Manager Express (CME), Cisco Unity Express (CUE), IP Phones 79XX, 88XX, Jabber, Cisco IP Communicator, Cisco IP Soft Phone, SRST, CUBE, SIP, ATA.

Telepresence: MX Series, DX Series, Tandberg, Video endpoints.

Cisco Routers: ISR Series (2800, 1900, 2900, 3900) 3600, 3700, 7200 series

Switches: Nexus 7K, 5K, 2K, 1K, Catalyst 6500, 4500, 3700, 3500 and 2900 series switches HP ProCurve 8200, 5400, 2800 and 2600 series switches, Nortel 8600, 5500 series switches, Cisco GSS, Nortel Alteon Load Balancers

VoIP Protocols: H323. SIP, MGCP, SCCP, RTP, RTCP, SRST

LAN/WAN: TCP/IP, BGP, EIGRP, OSPF, RIP, SMTP, POP3, IMAP4, ICMP, TELNET, DNS, WINS, DHCP, IIS, FTP, RAS, VLAN, VTP, STP, Trunks, Etherchannel, Security, Ethernet, Gigabit Ethernet, 10 GigE, T1, E1, Cable, DSL, ADSL, Frame Relay

Operating Systems: NX OS, Cisco IOS, Windows NT, Windows 2000/2003, Windows XP, Vista

Other Hardware: Compaq, HP, IBM, DELL servers, workstations and printers.

Other: WhatsUp Gold, HP ProCurve Manager, HEAT Ticketing system, Remedy, NetScout, DNS, WINS, DHCP, Telnet, FTP, TFTP

Security Appliances: Astaro, Checkpoint, Juniper (Netscreen)

PROFESSIONAL EXPERIENCE:

Sr. Voice Consultant (Cisco)

Confidential

Responsibilities:

• Recommending and performing end-to-end VoIP System Upgrades, including, Servers, Call Manager Clusters, Gateways, System backups and restores.
• IP Phones Firmware Upgrades for WSIB VoIP Cluster ensuring minimal WAN link utilization.
• Installing Device Packs to enable support of New IP endpoints.
• Servers Firmware upgrades.
• Simulating client’s issues in the lab environment for RCA (Root Cause Analysis)
• IOS upgrades of MGCP Voice Gateways to address End of Support milestones and software related bug issues.
• Hardware upgrades from MCS to UCS platforms to support newer versions of UC Apps.
• Software upgrades of clients UC infrastructure from Version 7.x - 10.x (CUCM, CUC, IM&P, UCCX, CER)
• Design and implementation of SIP for HQ & 17 Regional locations.
• Cisco Jabber rollout and upgrades.

Sr. Technical Advisor

Confidential

Responsibilities:

• As a member of VMS L3 team (Voice Managed Services), responsible for proactive reporting on client's VoIP infrastructure through Bell's Release Management initiative.
• Recommending and performing end-to-end VoIP System Upgrades, including, Servers, Call Manager Clusters, CUC, UCCX, IM&P, MGCP / SIP Gateways, System backups and restores.
• Responsible for escalations from L2 team for any issues arising out of new implementations and ongoing support.
• Capacity & Performance reporting for VoIP Calls, helping in bandwidth optimization.
• Simulating client’s issues in the lab environment for RCA (Root Cause Analysis)
• Supporting a diversified client base ranging from Financial, Construction, Retail, Healthcare, Educational, Food and Trading.
• Scheduling and implementing VoIP infrastructure changes adhering to company’s best practices and change management procedures.

Network Analyst

Confidential

Responsibilities:

• Part of the Network Infrastructure team responsible for network design, deployment and operations across the globe at company’s refineries, off shore facilities and corporate offices.
• Project member for routing protocol conversion from OSPF to EIGRP. OSPF domain integrated into existing EIGRP infrastructure.
• Converted existing sites in South American region from IPv4 to IPv6 as a part of company’s ongoing engineering recommendations.
• Implemented Cisco VoIP at various locations throughout North America. Planning, configuring and deploying voice gateways, analog gateways, PBX integration, UCM, UCCX and more than 10,000 end points at HUB and Remote Sites.
• Active member of SWAT teams formed on various occasions for troubleshooting issues related to data/voice.
• Generating and analyzing traffic analysis reports across various WAN links for performance evaluation.
• Scheduling and implementing network changes adhering to company’s best practices.
• Mentoring colleagues on various networking technologies, interfacing with vendors and ISPs regarding network equipment and circuit ordering.

Senior Network Operations Analyst

Confidential

Responsibilities:

• Tier 3 support of BMO Data & Voice Networks in a 24/7 Networks Operation Centre (NOC).
• Troubleshooting Network connectivity issues, utilizing various networking tools.
• Supporting Checkpoint and Juniper Firewalls.
• Coordinating and troubleshooting with Multiple ISP’s for WAN, Fiber and MPLS circuits.
• Configuration changes on Core Routers and Switches in a production environment ensuring minimal down time.
• Routers and Switches IOS upgrades

Intermediate Network Engineer

Confidential

Responsibilities:

• Provide level 3rd support and deployed 1000 IP Phones with Call Manager 6.0 using voice gateways.
• Troubleshoot VM setup & integration issues with Call Manager 6.0 and Unity 4.0.
• Install & configure CSA, Anti-virus, Backup & Restore, and 79XX phones firmware upgrade.
• Administering a network of 180 schools consisting of 1600 L2, L3 Switches
• Designing network for new schools and ensuring WAN connectivity back to the Board Office
• Coordinating with ISP for WAN Fiber connectivity
• Designing and configuring Core Switches for the provisioning of Blade Servers and VM Servers on the network in the data centre
• Configured and deployed 26 Astaro Firewalls in High Schools
• Routers and Switches IOS upgrades
• Troubleshooting network connectivity issues

Network Analyst

Confidential

Responsibilities:

• Designed and deployed a complete IP Telephony infrastructure includes Cisco fax utility, VoIP phone features, functionality and upgrade to LAN infrastructure to use converged network with Quality of Service (QOS) for small and medium size companies.
• Design, configure & implemented IP Telephony infrastructure to use all legacy phone system features over a new IP Telephony environment.
• Designed multiple solutions with redundancy.
• Setup, installed & configured Call Manager Express, Unity Express for remote sites.
• Design the entire company dial plan & configure fax lines, Ad hoc conferencing, Call Park, call waiting and other telephony features.
• Configured and troubleshoot Cisco Unity Express and Unity, providing end user support and training.
• Configured WAN and LAN protocols like RIP, EIGRP and OSPF.
• Frame Relay and Ethernet.
• Troubleshooting network issues involving Layer 1, 2 & 3 of OSI model.
• Cisco Routers and Switches IOS upgrades.

Network Support Analyst

Confidential

Responsibilities:

• Design the entire location to support more than 300 IP Phones with CUCM Business Edition for a new VOIP infrastructure.
• Setup, install & configure MCS 7800 series server for CUCM BE including complete dial plan, auto attendant and voice messaging system over Cisco Unity connection.
• Configure & implemented a 3825 voice gateway with PSTN connectivity to new IPT infrastructure and provide SRST redundancy
• Conducted hands on training sessions for staff members for easy transition to understand the new IPT environment.
• Setup, configuration and maintenance of routers, and switches
• Configuring Cisco switches for VLANS & inter-switch communication; configure & verify 802.1Q/ISL trunks.
• Router management: IOS maintenance and upgrades, troubleshooting network connectivity issues
• Application rollouts and deployment in Win NT/2000/2003/XP, UNIX, Mainframe and Novell environment
• Setting up VPN client software on the laptops and testing the connectivity through dialup, DSL/Cable
• Administering and maintaining Cisco Call Manager and Unity

Technical Support Specialist

Confidential

Responsibilities:

• Designed, Configured & Implemented a multi site centralized deployment model of over 2000 IP phones, 8 T1/PRI Mega Link connectivity and various Cisco based Voice components.
• Complete configuration & implementation of Call Manager 4.1 cluster including 1 Publisher, 4 subscribers with redundancy and Unity 4.x failover unified messaging system.
• Responsible for Cisco Call Manager dial plan configuration integrating multiple sites with 5-digit dialing and use Bulk Admin Tool.
• Complete configuration & implementation of Cisco voice Gateways 2811, 2821, 3745 and 30 VG224 analog gateways using MGCP protocol.
• Integration with Nortel PBX and Cisco T1/QSIG Gateway configuration.
• Complete station reviews from floor plans and assigned unique DN to each device which includes IP Phones, Analog Phones, Fax and Wireless devices.
• Setting up VPN client software on the laptops and testing the connectivity through dialup, DSL/Cable.
• Providing hardware/software support to works & emergency services users, supported applications included Opera, Micros, Call Accounting.

Technical Support Analyst

Confidential

Responsibilities:

• Providing 3 rd level technical support for post rollout troubleshooting
• Analyzing, researching and documenting the solutions for any issues arising during or after the rollouts
• Providing applications deployments and support in a mixed Windows NT/2000/XP, Novell environment
• Providing technical support for network, hardware, software, servers and printers to meet business operations requirements
• Meeting users to identify and document mobile/desktop architecture issues and process errors
• Troubleshooting High speed internet and connectivity issues for hotel guests and users