SUMMARY:

• Over 10 years of experience in Telecoms, Cloud Solutions architecture, BI & Data Analytics.
• Experience in Amazon AWS cloud Administration and actively involved in designing highly available, cost - effective and fault-tolerant systems using multiple AWS services.
• Super heavy on bash scripting and automation of processes and repeatable tasks.
• Hands-on experience in on-prem data and Infrastructure migration to the cloud as IaaS.
• Experience in administering Linux configuration, backup, recovery, maintenance and support.
• Deployment and maintenance of firewalls, riverbeds from vendors and site-to-site VPNs.
• Experience with System Administrator level support of applications such as Oracle, MySQL, R studio, Tableau, SPSS, Teradata, Adobe products.
• Experience in configuring and administering DNS, ACLs, VPN, LDAP, DHCP, Mail server clients.
• In-depth knowledge of cloud implementation, data migration and cloud operation including AWS services like EC2, VPC, IAM, Container services, Elastic Beanstalk, Lambda, S3, Route 53, RDS, Glacier etc.
• Experience with Cisco Series 800, 1900, 2800, 2900 and Data center ASR 1002 & 1004 routers.
• Cisco Nexus 5K and 7K Series, Cisco Catalyst 3560 & 3650 Switches and Fortinet Firewalls.
• Hands-on use of Routing protocols MPLS, OSPF, EIGRP, BGP and Frame-Relay.
• Working knowledge of IPv4 and IPv6 with LAN, WAN, MAN & 4G Wireless technologies.
• Hands-on experience with Troubleshooting, Testing, Configuration and Deployment of Polycom Video Conference Systems and Cisco IP phones.
• Deployment and troubleshooting of Fiber optics and Structured Office Cabling, VPN and Tunneling technologies.
• Object oriented programming using C#, Data mining and analytics with MySQL, MS Excel, MS Access, Tableau Desktop, RapidMiner, Tableau Server, and JMP.
• Direct Telecoms and hands-on experience with I-direct, VSAT & Microwave radio links.
• Proficient with Win 7 & 10, Linux, MacOS, and MS Office, Skype and Office 365.
• Ticket Monitoring, Escalation and Resolution.

PROFESSIONAL EXPERIENCE:

Confidential Cleveland, OH

Network Support Engineer / Solutions Architect

Responsibilities:

• Responsible for architecting, designing, implementation and supporting of cloud-based infrastructure and its solutions.
• Proficient in AWS services like VPC, EC2, S3, ELB, Auto Scaling Groups (ASG), EBS, RDS, IAM, Cloud Formation, Route 53, Cloud Watch, Cloud Front, Cloud Trail etc.
• Created and configured elastic load balancers and auto scaling groups to distribute the traffic and to have a cost efficient, fault tolerant and highly available environment.
• Possess good knowledge in creating and launching EC2 instances using AMI’s of Linux, RHEL, and Windows.
• Maintained the monitoring and alerting of production & corporate servers using Cloud Watch service.
• Involved in switching technology administration including creating & managing VLANs, port security, trunking, STP, Inter-Vlan routing and LAN security.
• Provide enterprise-wide support for PBX, Telecom and Video infrastructure issues.
• Provide technical support and maintenance of LAN, WAN, wireless network, Cisco router configuration and video conference configuration as indicated in the project scope.
• Participated as project leader on several assigned projects as well as collaboration with other Network Engineers in the migration from MPLS to SD-WAN.
• Surveyed and deployed single-mode fiber optics cable in various sites for top Network providers.
• Provide input and recommendations to increase efficiency and reduce cost/effort in managing corporate applications and networking infrastructure.
• Work closely with network providers in the ordering, verification of circuit metrics, site installation and the turn up of MPLS T1 circuits for end to end connectivity and support.
• Work closely with other team members to provide outstanding support to customers, ensure that Network projects are delivered on time and SLAs are met.
• Work with network architect to define, execute, and integrate Change Control policies and procedures in the design, implementation, and integration of network and application infrastructures.
• Upgrade of various systems and devices including Self-checkout machine, POS, Bluebird devices.
• Travel to customer sites to assist in the configuration and deployment of the network solutions including routers, switches, IP phones, Access Points, and Polycom videoconferencing as required.

Confidential Cleveland, OH

Support Engineer

Responsibilities:

• Provided System Administrator level support of applications like Tableau, Oracle, MySQL, Python etc.
• Configured Network Switch for different port assignments and documenting the changes made.
• Troubleshooting and identification of failed network ports.
• Supported contract SLAs and managed workload to meet those SLAs.
• Monitored the service desk ticketing system to meet SLA time requirements for Tier II ticket response and resolution as defined by the Clinic.
• Desktop support of incidents and service requests.
• Updated customers incident ticketing system, inventory/asset management system as required.
• Document resolutions to desktop issues and proposed solutions to root cause problems.

Confidential, OH

Web Content Administrator / IT Support

Responsibilities:

• Responsible for creative design of the College’s website.
• Laptop and desktop maintenance for College users.
• Programming and development of web environment using html, javascript, dotCMS.
• Provided team and organizational leadership for cross functional groups on schedule and project budget.
• Organized project tasks to meet critical deadlines by distributing workload amongst project members.

FormFire LLC Cleveland, OH

IT Support Engineer

Responsibilities:

• Supported the on-prem data migration and ensured fault-tolerant system was in place during the process.
• Wrote Bash scripts to automate some repeatable tasks and processes.
• Worked with other Software developers and BI Analysts to improve processes and standards.
• Provisioned IT and hardware support to end users and resolved reported/detected faults promptly.
• Designed and automated vulnerability scanning on Kali Linux using Nessus and Openvas.
• Managed projects, and attended to service desk tickets on Windows, Linux, and network system issues.
• Participated in daily goal meetings with the team, design of process models and documentation.
• Setup and cabled the in-house datacenter for the office as part of summer project.
• Implemented and monitored the network using networks sniffing and scanning tools.

Confidential, Lagos, Nigeria

Service Engineer

Responsibilities:

• Implemented and maintained layer 2 and 3 network services such as STP, VTP, VLAM.
• Installed and maintained electronic systems and all VSAT equipment in several offshore and land sites.
• Worked with NOC to resolve network and link related issues in a timely manner.
• Used data modeling technique for fault-finding and predictive analytics to predict VSAT failure.
• Remediated power-related issues for BUCs, dome air conditioning units and other electronic devices.
• Fiber termination, fiber splicing and fiber link troubleshooting for both single and multi-modes fiber links.
• In-house trainer and facilitator for satellite communications and general telecommunication principles.
• Worked on installation and integration of RF, DC power, fiber optics, network equipment and devices.
• Configured Cisco routers, switches, access points, RSMs, OBMs and several satellite modems.
• Installation of various Inmarsat and Iridium satellite communication products.
• Installation and troubleshooting of wireless APs in various offshore and onshore facilities.

Confidential Nigeria

Telecoms Engineer

Responsibilities:

• Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
• Maintained hardware and software for networks and assisted in the installation and upgrade of servers.
• Installed and maintained VSAT antennas, microwave radio links, HF, UHF and VHF products.
• Network and infrastructure operations monitoring using PRTG and SolarWinds.
• Regularly trained colleagues, junior engineers and technicians on telecommunication products and solutions.
• Point-to-Point and Point-to-multi-point 2.4GHz RF Yagi antenna array installation.
• Bit Error Rate Tests and Spectrum analyzer testing of links.