System administrator Resume

OBJECTIVE:

SEEKING A POSITION IN LIFE TO UTILIZE MY SKILLS AND ABILITIES AND ACHIEVE PROFESSIONAL GROWTH WHILE BEING RESOURCEFUL, INNOVATIVE AND FLEXIBLE. TO ADD VALUABLE ASSETS TO YOUR ESTEEMED ORGANIZATION AS AN ACTIVE MEMBER.

SUMMARY:

6+ years experience in a large LAN helpdesk environment
4 years overall experience in computer networking
Expert level support for Windows XP, Windows Vista and Windows 7
Knowledgeable in Windows Server 2003, remote access, wireless and protocols.
Customer service, quality driven, dependable and easily adaptable
Excellent writing and communication skills with both beginning and advanced users
Troubleshoot and repair PC desktops, notebooks and Macintosh computers
Install and configure computer hardware and software
Knowledgeable in managing and maintaining Windows XP, Vista and Windows 7
Proficient in Microsoft Office 2003,/Office 2007 and Office 2004/2008 for Macs
Experience in TCP/IP, Ethernet and networking hardware including routers and switches
Strong understanding of wireless 802.11 wireless standards
Network administration and support in the Windows 2003 environment
Outstanding client support and problem resolution skills in various user applications
Experienced troubleshooting peripherals including printers, scanners and plotters
Knowledgeable in computer security, preventive maintenance and optimization
Skilled in a diverse variety of application software including Corel, Office and Lotus
Familiar with handheld devices such as the Blackberry, Palm Treo and iPhone
Operating Systems Windows Server 2000/2003, XP, Vista, 7
Mail Systems Exchange 2000/2003, BlackBerry Enterprise, Outlook, Active Directory
Security for Exchange.
Remote access VPN, Citrix, RDP
Utilities Norton Ghost Drive Imaging/Cloning, PC Anywhere

WORK EXPERIENCE:

Confidential

System administrator

Responsibilities:

Maintains users account, activate, reset and deactivate if users are out of date with training.
Maintain all physical devices printers, sever, computer etc…
Work with cac cards and PKI certs
Reimage computer s
Stabilized, expanded and protected client network and PC environment.

KT CONSULTIN SYSTEMS OPERATOR

Confidential, San Antonio, TX

Responsibilities:

Performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems.
Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
Maintains users account, activate, reset and deactivate if users are out of date with training.

Confidential, Tx

System Administrator

Responsibilities:

Creates Multiple account using AD
Supports and maintenance Multiple Printer
Supports and creates account in Microsoft Exchange
Troubleshoots Users computer
Reimage hard drives
Manage/configures Multiple Servers
Troubleshoots Outlook outages

Confidential, TX

Technical Support/Helpdesk

Responsibilities:

Provided technical computer and network support for all staff and faculty
Configured and troubleshooted local and network printers and plotters.
Reset user passwords and configured new user profiles
Password reset, unlocking of accounts, Service Manager, SDAK. Phone Browser, remote desktop, remote assistance. Provided support for end - users in Microsoft Office including Outlook email.
Supported users to reset and recovery of accounts, to field laptop users, with permissions, verification of active accounts and troubleshoot with IMS.

Confidential, TX

Service Desk Analyst

Responsibilities:

Provided telephone and remote access support for physicians, nurses and staff for the army.
Reset user passwords for a variety of applications
Escalated calls to the designated technical support team when necessary
Troubleshooted and installed network printers
Performed computer technical support in a high volume call center environment
Troubleshoots LAN/WAN network communications, operations, hardware and application software.
Assists in management of day-to-day operations of the site systems; monitor system performance and diagnose software/hardware problems.
Verify that end-user machines are receiving software updates patches via SCCM.
Configured and synced all incoming Blackberry’s for incoming personnel.

Confidential, TX

Configuration Management Technician

Responsibilities:

Created user accounts in accordance with Air Force standard naming conventions and provided file, print, and messaging access.
Installed, configured and maintained computer equipment including computer terminals, printers, modems, personal computers and data communications equipment.
Ensured compliance with all Air Force mandated security patches and protocols for desk top configurations.
Validates network connection, printer connections, and functionality of machines on network.

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