SUMMARY:

• IT professional specializing in production support, and System Administration in both Windows and UNIX environments.
• Nearly 12+ years in System Support/Administration and 5+ years of Application support.
• Good knowledge of Object Oriented Programming Language and Object Oriented Design solutions
• Well Versed in Software Development Life Cycle (SDLC), Agile Methodologies and Software Testing Process
• Experience in system monitoring and supervising of large scale computer system engineering in real time operation, including trouble shooting of Local Area Networks and network configuration.
• Well versed with Automated/Manual, Regression Testing, Integration Testing, System Testing, Black Box testing, Test Documentation and Defect Tracking Process
• Excellent in DATABASE Testing, Analysis, and Reporting
• Excellent knowledge of application servers such as Apache Tomcat, Websphere, JBOSS
• Working experience in creation of test cases, execution and defect reporting
• Have an excellent knowledge of the quality assurance process, methodologies and Software development life cycles.
• Experienced in secure File and Data transfers.
• Great experience in production operations.
• Involved in product life cycle quality assurance testing including systems integration, regression, functionality and user acceptance testing using HP’s test management tool - Test Director/Quality Center/ IBM’s Rational Quality Manager (RQM).
• Skilled in software configuration change management.
• Expert in supporting Hardware configuration and troubleshooting: Cisco routers (2500’s, 3600’s, and 4500’s), Cisco catalyst switches (1900, 2820, 2900), Repeater/Hub and Wireless Digital System.
• Have an excellent knowledge of Citrix VMware, VPN, TCP/IP

TECHNICAL SKILLS:

Languages: C/ C++/C#, Java (J2EE), JavaScript, SQL, PL/SQL, HTML, XML, CSS, Cobol, TSL

RDBMS: MS Access 2000, Oracle 7.3, 8.0, 9i, 10g, 11g MS SQL Server 2005/2008, Dbase IV

Operating Systems: HP-UNIX, Linux, SCO System V.R4, Solaris 2.x, Windows 9x, NT 4.0/2000/XP/7, Windows Server 2003, 2008, 2012

Hardware: RS/6000, AS/400, IBM PCs

Testing Tools: Rational Quality Manager (RQM), Rational Team Concert/ClearQuest, WinRunner, LoadRunner, Quality Center/Test Director

Others: Cisco IOS, Visual Studio 2005/2010, Word, Excel, PowerPoint, Outlook, Siebel, Remedy, NetCool, AutoSys Job Scheduler, Informatica ETL

EXPERIENCE:

Systems Analyst

Confidential, Merrifield, VA

Responsibilities:

• Act as a liaison between departments to assist in the resolution of NDSS and PARS System level 2 support issues
• Assist PARS system with getting connectivity to NDSS, investigate and resolve issues with messages being routed through NDSS, investigate response time issues reported by central sites or subscribers based on IMS logs, etc.
• Assist customers with getting mail piece error, investigate and resolve issues with RDFM services, review web IMS logs, etc.
• Manage and prioritize outstanding support issues in RPDS and IMS services and coordinate with other teams such as QA, Network management and Help Desk
• Document issue resolution using incident management ticketing system
• Maintain excellent communication with all end users and other members of the technology department
• Work closely with all Infrastructure teams to ensure the integrity of the production environment with efficient utilization of Infrastructure resources related to production processing. This includes, but is not limited to: regularly scheduled maintenance to keep system downtime to a minimum; utilizing available resources to maximize throughput; monitoring system and job performance; detecting and troubleshooting any hardware, software or operating system problems; performing routine tasks and emergency system maintenance, as needed; supporting deployments; maintaining batch templates; operational testing of batch jobs; tracking success and failure statistics; root cause problem determination; reporting on incidents; identifying areas for efficiency improvement.
• Meet established service level objectives through management of Production Control daily operations, which includes: automated and manual processing of batch jobs (Flux, Java, and Cobol); automated and manual transmission of electronic data to and from vendors and institutions (SecureTransport, FTP); and management of exception handling, notification and escalation.
• Support implementation efforts of infrastructure upgrades/enhancements and perform regularly scheduled maintenance to keep system downtime to a minimum.
• Document and execute test plans according to the defined testing approach.

Confidential, Alexandria, VA

Application Support/Systems Analyst

Responsibilities:

• Provided hardware system health checks using Ipswitch/WhatsUpGold. Support review and resolution of hardware incidents that impacted software application performance.
• Developed process-flow documentation using PowerPoint to detail team methodology in managing incidents, root cause analysis and change control form usage.
• Performed cursory queries with select statements on the Oracle database.
• Confidential representation at all CAB (change advisory board) meetings and defense/explanation of all Confidential required or recommended system changes for the BOS Tolling application or Dynamic Pricing System (DPS) software or any impacted hardware systems.
• Generated monthly metrics report which valuated support efforts and compliance of service level agreement that is provided to Transurban and Raytheon.
• Managed application deployments via a team. Shutdown of web services with maintenance splash screens for public notice.
• Deferred or initiated run Task, per the customer request. Manual system checks completed daily.
• Administered user and credential level access on the BOS Tolling (Violation and Admin Modules), DPS, IPS and Jaspersoft reports application systems.
• Administered the Voxeo IVR system user access and .wav file changes.

Confidential, Herndon, VA

Application Support Analyst

Responsibilities:

• Performed infrastructure operations tasks on UNIX and Windows environments including systems monitoring, user accounts management, server patching, file system administration and general troubleshooting on Virtualized and Non-Virtualized environments.
• Strong Database Knowledge using SQL statements including Oracle PL/SQL involving Stored Procedures, and triggers.
• Frontline support for all UNIX/Linux servers running various flavors of OS.
• Resolved High volume Remedy Incident Tickets in a timely manner.
• Monitor systems, networks, and send assessment reports from time-to-time to the seniors.
• Ensure uninterrupted connectivity and smooth flow of information within the organization and outside and report any shortcomings to the seniors
• Raising Change Requests on the live system.
• Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.
• Assist staff in unit with use of application that automates or executes their business processes.
• Develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses.
• AutoSys for Batch Processing,
• Support application(s) in production. Note interruptions or bugs in operation and perform problem solving exercise to determine problem and ensure continued use of the application.
• Track production issues and report periodically to group charged with monitoring uptime and efficiency of production application.
• Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production.

Confidential, Washington, DC

System Tester

Responsibilities:

• Provides requirement analysis and create test cases coordinating with Govt. end users and UAT testers
• RUN Shell scripts and analyze code for systems errors and debugged
• Assisted contractors for acceptance testing criteria for deliverables
• Provided requirement analysis reports for supporting system designs
• Logged defects in IBM’s Relational Team Consort (RTC) and attended defect resolution meetings
• Provided testing reports to the corresponded managers
• Participated daily Agile Scrum meeting for updating status
• Provided data comparison report to the developers

Confidential, Alexandria, VA

UNIX System Administrator

Responsibilities:

• Provides troubleshooting, analysis, and resolution of UNIX system users issues related to file system usage, creating directories, validating / changing object permissions and starting / stopping UNIX processes
• RUN scripts or programs to automate routine tasks
• Install, configure database and manage oracle 11g. Maintain server compliance include Backup and recovery requirements, ant-virus protection
• Troubleshooting enterprise services that necessitated the understanding of the complex interactions among applications, databases, server operating systems, internet/network protocols, and client configurations.

Confidential, Merrifield, VA

System Analyst/Engineer

Responsibilities:

• Responsible for FileNet administration such as backup and restore, provides technical guidance and assistance to user and other company personnel.
• Provides troubleshooting, analysis, and resolution of software issues related to the integration of Konfig service software with configuration management.
• Developed Test plan for Konfig System, Detail & over All Test Plan using the Business Specifications.
• Worked extensively on tools like SQL and Oracle Command Center in analyzing various SQL queries on Oracle.
• Backup and Restore Database Server to the tape.
• Provide support for UNIX job scheduling application (automation Shell scripts)
• Trouble shooting network using diagnostic tools.
• Extensively worked on vi editor.
• Using Citrix desktop and server to launch the application.
• Involved in reviewing and implementing the Configuration Management Documents.
• Maintained an issue list and communicated with the developers and users during the validation process after each iteration.
• Performed and Maintained on Konfig website.
• Responsible for various deliverables at different stages of the Project Life Cycle, like Test Plan, Test Cases, Test Scripts, Test Results Summary and Requirements Traceability Matrix.

Confidential, Germantown, MD

System Admin/Network Operation Analyst

Responsibilities:

• Provide UNIX admin support by monitoring file system usage, creating directories, validating / changing object permissions and starting / stopping UNIX processes.
• Support real-time packet data messaging and position reporting services using L-Band satellite networks worldwide. With timely, accurate, and secure mobile communications around the world as well as text messaging.
• Maintain servers at local data center and runs necessary system backups
• Assist in systems administration of servers in remote locations
• RUN scripts or programs to automate routine tasks
• Sets up user accounts on servers and assist in upgrades of servers (OS and hardware)
• Under direction of Network group, independent installation and maintenance of network connectivity, modems, data switches, router equipment and T1 and ISDN.
• Telecommunications (terrestrial and RF/satellite) trouble-shooting as required
• Work Change Request trouble tickets and service requests as assigned by manager.
• Provide programming support by analyzing, testing, and implementing set-ups and computer programs to meet production specifications.
• Performs other duties as assigned.

Confidential, Springfield, VA

Network Engineer

Responsibilities:

• Provide UNIX admin support by monitoring file system usage, creating directories, validating / changing object permissions and starting / stopping UNIX processes.
• Monitors network connectivity and server uptime and resolves escalated issues involving hacked sites, NT shared hosting issues, and UNIX Shared hosting issues.
• Under direction of Network group, independent installation and maintenance of network connectivity, modems, data switches, router equipment and T1 and ISDN.
• Work Change Request trouble tickets and service requests as assigned by manager.
• Installs, maintains, and updates hardware and software tools.
• Monitors service rendering platform of interfaced applications to verify customer equipment status, to provide customer reporting, and to report system and network utilization using Netcool.
• Monitors specific areas, including UNIX systems, Windows systems, internal/external network systems, and remote locations.
• Resolves escalated issues involving hacked sites, NT Shared hosting issues, and UNIX Shared hosting issues.
• Operates all console equipment to include SUN Solaris and Win NT workstations, plus Cisco Routing and Switching equipment.
• Opens assigned tickets by using Remedy and Siebel Ticket system, documents resolution paths, resolves issues as they arise within minimum possible time to ensure compliance with SLAs, escalates issues if necessary, and closes trouble tickets.
• UNIX (Linux, Solaris) command line interface environment including Apache web server.
• Performs other duties as assigned.