Network Administrator Resume Charlotte, MI - Hire IT People

SUMMARY

Excellent with implementation, troubleshooting, and repair of hardware and software, including routers, AP’s, layer 3 switches and servers.
Designed, implemented, and resolved issues with over 50 PBX systems for an array of customers, from small businesses with three phones to large business with 5 - 10 locations, using Asterisk PBX, FreePBX, Unity Call Manager, and Elastix PBX.
Skillful with creating and formatting proper documentation of protocols and procedures for business environments, from basic forms and documents to fully programmed Excel spreadsheets.
Very adaptable to different working environments and an excellent mediator in situations that get critical and where tension is high.
Exemplary customer service skills.
Knowledgeable of a vast array of software languages, syntaxes, and formats for a massive variety of uses (SQL, HTML, CSS, Javascript, PHP, YAML, Markdown, Python, Powershell, Visual Basic, VB, ASP, Perl, C#, EEM, Ansible, Terraform, Zabbix)

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, MI

Network Administrator

Responsibilities:

Managed 40 networking devices, 140+ virtual servers, and over 800 users and associated equipment.
Designed and configured software replacement, Zabbix, to save over $16,000 per year over initial software, Solarwinds
Designed and implemented changes to meet HIPAA, CJIS, and FTI/FOC compliances.
Default point-of-contact for anything done with a CLI
Automated information collection from ten VSphere hosts for FTI audit, taking the process from an expected 6-8 hours to complete, to 20 minutes.

Confidential

Systems Engineer

Responsibilities:

Resolved networking issues with Layer 3 Switches, Firewalls, VLANs, and VPNs
Dealt with AD, File servers, Domain controllers, Web servers, and FTP servers, both Linux and Windows
Company focus on Asterisk-based PBX systems running on RHEL-based systems, such as CentOS Linux.

Confidential

UI Developer

Responsibilities:

Confidential

PBX Engineer

Responsibilities:

Confidential , Lansing, MI

Network Operations Administrator

Responsibilities:

Responsible for Internet activation and documentation of hardware.
Organized and wrote documentation for internal processes
Tier 2 technical support
Wrote script for port-checking to cut process from 2 minutes to 30 seconds. Process was done hundreds of times a day

Confidential

Systems Engineer

Responsibilities:

Confidential

PBX Engineer

Responsibilities:

Became masterful at the design, implementation, and support of Asterisk-based systems, such as FreePBX and Elastix
Single tier support for all systems that were built, from basic updates of extensions to wireshark captures and SIP stream debugging.
“Go-To Guy” when customers were unhappy with projects and work fulfillment

Confidential, Chesaning, MI

Technical Support

Responsibilities:

Excellent with implementation, troubleshooting, and repair of hardware
Responsible for physical inventory and documentation of current systems, spares, and network layout
Configured and managed IP security system