SUMMARY

• Four years of Red Hat Linux System Administration experience. Course: Red Hat System Administration I
• One year of Oracle Database 11g and Sybase SQL experience. Course: Oracle 11g: SQL Fundamentals, Introduction to SQL using Oracle
• Twenty years of UNIX work environment experience to include fourteen years of UNIX system administration.
• Fourteen years of Solaris experience.
• Courses: Introduction to UNIX, UNIX Intermediate Level, UNIX Advanced Level, SUN Usage, Introduction to SUN OS, Fundamentals of Solaris (Sun Microsystems)
• Twenty years of DOS work environment experience.
• Ten years of MS Windows work environment experience to include six years of Windows system administration.
• Received on - the-job training in creating, deleting, and transferring MS Windows user and email accounts.
• Twenty years of MS Windows Office experience to include MS Excel, MS PowerPoint, MS Word, MS Access.
• Programming Courses: Introduction to Java, Intermediate Java, Introduction to C Programming, C Programming Language, C Shell Programming, Computer Science I (C programming)
• Five years SMS experience
• Four years Microsoft Exchange Administration
• Five years of Oracle database maintenance experience.
• Courses: Introduction to Relational Databases for Users, Fundamentals of Relational Databases, Introduction to Oracle 9i: SQL
• Three years of AutoCAD experience
• Course: VMWare vSphere: Install, Configure, Manage

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

• Manage eighteen Solaris, ten Red Hat Enterprise Linux, and three Windows servers: to include maintaining daily operations; creating accounts on servers as needed; configuring network connectivity; troubleshooting hardware and connectivity problems.
• Upgrade Solaris 8 and Solaris 10 servers to the latest release of Solaris 10 operating system using both DVD upgrade and Solaris Live Upgrade.
• To include: creating new boot environment and repartitioning disks.
• Install and configure Red Hat Enterprise Linux operating system on newly acquired servers to include: installing operating system, configuring system configurations and network connectivity.
• Manage access to local firewall using the Cisco ASDM (Adaptive Security Device Manager), a GUI - based firewall management application.
• Provided support for front end systems.
• This included monitoring and improving monitoring of these systems, using Puppet, IBM Blade Center and other in-house developed tools; responding to and ensuring resolution of operational issues reported by site personnel, 24X7 Monitoring centers, Tier 2 support, dataflow groups, and end users; and providing feedback to development engineers on how to improve stability and supportability.

Confidential

System Administrator

Responsibilities:

• Remotely monitored and managed five operational Windows 2003, four Solaris 8 Unix, and two Red Hat Enterprise Linux 4.x servers; to include: maintained daily perations; created accounts for new team members; installed patches and software packages; troubleshooted hardware problems; configured network connectivity.
• Installed and configured Red Hat Enterprise Linux 5.5 operating system onto nine newly purchased Dell PowerEdge Servers; installed operating system; configured system configurations to allow for network connectivity.
• Installed and configured WebLogic 10.3 on to Linux servers: configured WebLogic domains, administrator and managed servers; configured data source for the application being hosted by WebLogic.
• Performed complex SQL queries on Sybase and Oracle databases to fulfill customers’ request for reports/information.

Confidential

System Administrator

Responsibilities:

• Lead a team of 10 members to include; field both remote administration and account questions, trained new team members, and assisted members with remote resolution and account troubleshooting.
• Remotely installed, removed, upgraded, and manipulated approved software to improve performance of the customer’s workstation and provide necessary tools and access to systems as required for the customer’s duties.
• Allowed, changed, and manipulated security permissions providing access to shared directory information, servers, and other pieces of equipment or software on both Windows/Unix environments.
• Created, added, and deleted aliases; changed ownership; and granted permissions.
• Modified configuration files on UNIX servers to include software, mount points, printers and accesses to servers.
• Troubleshooted and assisted the customer with system problems that impeded the customer’s ability to utilize both Windows and UNIX workstations or other network devices.
• Unix account manipulation.
• To include manually created accounts, tarred and FTP’d account files; troubleshooted account and file access problems.
• Converted UNIX mail files to outlook format.
• Windows account manipulation.
• To include exported outlook mail.
• Zipped and FTP’d files.
• Performed DNS maintenance by updating the appropriate DNS (forward and/or reverse) file when a device received a new IP address or when the IP or hostname changed.
• Provided Remedy software support.
• To include: created accounts; reset passwords; created groups; troubleshooted Remedy problems on both Windows and UNIX platforms; assisted users with creating reports with Remedy; provided training to new users.
• Managed Icarus (an encryption tool) accounts. To include: created accounts; transferred account files, via ftp, across UNIX domains; and deleted account.
• Troubleshooted Icarus account problems to include; unlocked accounts, pass phrase resets, file size correction.
• Also troubleshooted Icarus problems involving the UNIX encryption mail tool as well as the Icarus add-in in Microsoft Outlook.

Confidential

Network Engineer

Responsibilities:

• Installed Arcview 3.3 (a geographical information systems mapping tool) onto Windows NT and Windows 2000 workstations to include the software application and required extensions.
• Maintained Excel spreadsheet containing licensing information of loaded software.
• Troubleshooted Arcview software application problems on both UNIX and NT platforms.

Confidential

Member Technical Staff B (Help Desk Agent)/ Unix System Administrator

Responsibilities:

• Troubleshooted software applications problems in the SUN/Solaris and NT environments.
• Using super-user/admin privileges was able to kill running processes, correct file permissions, fix email and calendar problems.
• Established printer access on both UNIX and NT workstations including setting default printers.
• Troubleshooted printer problems, to include; removed print jobs and stopped and restarted the printer queue.
• Managed UNIX and NT user accounts; added, deleted and transferred accounts, as well as provided account guidance for both UNIX and NT users.
• Updated group, password and alias files on UNIX environment.
• Loaded TED (Triteal Enterprise Desktop)/CDE (Common Desktop Environment) and Open Windows onto SUN/Solaris workstations
• Managed day-to-day general help maintenance calls for approximately 6000 customers, using the Remedy Database (a tool used to track and manage requests for service from customers)
• Managed NT Email accounts; added and hid accounts on the Microsoft Exchange Server. Also provided guidance to NT users on the setup and management of their email accounts.
• Actively demonstrated excellent customer service behaviors by providing prompt, courteous and accurate responses to customers’ requests, questions and concerns regarding service requests and outages, and by ensuring each customer is informed of the nature of the problem along with an eventual resolution.
• Icarus account administration - added, deleted, transferred and adopted accounts

Confidential, Fort Meade, MD

Computer Support Specialist

Responsibilities:

• Trained office personnel on new Windows 95/NT software tools and peripherals.
• Installed software onto Windows 95/NT workstations.
• Primary POC for training office personnel and troubleshooting software application problems/questions with Windows 95/NT, AutoCAD 14/2000, and various software tools that run the peripherals on Windows 95/NT workstations.
• Editted two-dimensional raster and vector engineering drawings using appropriate software tools, including AutoCAD 14/2000 and Spicer Imagenation (a raster file editor).
• Maintained and controlled engineering documentation for agency programs using various high-powered UNIX and Windows workstations along with various peripherals, to include hardcopy scanners, aperture card scanners, CDROM burners, 4mm and 8mm tape drives and CD labelers.
• Gained experience in digital imaging, database maintenance, quality assurance, inventory control, digital image manipulation, research and electronic file transfer.