Computer Technician Resume Washington, DC - Hire IT People

PROFILE SUMMARY

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

AREA OF EXPERTISE

Office 365
Virus/spyware removal
Desktop/Laptop repair
Image Deployment
Multiple application support
Operating system installation
Documents preparation
Active Directory
Cloud Computing
Application testing
Windows Server 2008/2012
Ports and Protocols
System restoration
Windows XP/7 Migration
System Backups
Remedy ticketing systems
Windows OS troubleshooting
Hardware Installation

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Computer Technician

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non - technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Managed Windows XP/Vista/Windows 7
Ensure that Remedy tickets are resolved and completed to the client’s satisfaction.
Active Directory - Resetting user accounts and Passwords

Confidential, Washington, DC

Computer Technician

Responsibilities:

Office 365 specialist. - OneDrive user training/Tip sheet/Outlook configuration/Junk filter setup.
Managed Windows 10/Windows 7 Professional. - Windows 10/7 Microsoft deployment toolkit Imaging, BIOS setup including network boot (PXE), adding machines to DCCFSA Domain, adding default to programs by file type, setup and redirect synced OneDrive folders.
New Hire Orientation - Assisted users with CFSA onboarding process (password rest, docking station setup, OneDrive, Outlook, and cfsa-secure wifi).
Hardware/Software troubleshooting & install. - Conference room setup, processing in-warranty manufacture repair, and Dell Credant Encryption Software.
Data Migration - Transfer of end users files to upgraded cloud storage on CFSA’s Office 365 Domain.
Active Directory. - Update CFSA Asset/inventory tracking system for up to date database.

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Computer Technician Resume

Washington, DC

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