SUMMARY:

To obtain a rewarding position in a collaborative environment in which my skills, knowledge, and experience will be optimally utilized.

TECHNICAL SKILL SUMMARY:

Cisco Unified Communications/ Collaboration: VoIP Signaling Protocols (MGCP, SIP, SCCP, H.323), Transport Protocols (RTP, RTCP), Quality of Service, Service Delivery of UC/ Collaboration product suite to include Pre - & Post Sales, Planning, Design, and Project Coordination. Technical Implementation, Configuration, and Documentation. Bill of Materials, Licensing, and Statement of Work (SOW). CME configuration and deployment, CUCM Dial-Plans configuration, Cisco Unified Communications Manager versions (7.x thru 11.5x), Unity Connection Configuration and Integration with CUCM, UCCX, CUPS/ IM &P Servers, ISR Gateway models 18xx, 28xx, 38xx, 29xx, 39xx, 43xx, and 44xx, IP Phones (78xx, 79xx, 88xx, 89xx, 99xx), IP communicator/Jabber/MS Lync Integration, Voice/Data Converged Network Troubleshooting, VMWare Tools, OVA/OVF Deployment

Cisco Routing/ Switching/Security: OSPF, BGP, EIGRP, RIPv2, Layer 2/3 Switching, VLAN’s, STP, Network Programmability, Python, SDN, Cisco ASA, Access Control Lists, DMVPN, Remote VPN access, Certificate Authority (CA), PKI (Public Key Infrastructure), IPSEC, AAA, SSH, HTTPS, STIGs, Gold Disk, Network Hardening

Cisco Troubleshooting and Interoperability, and Networking: ACL’s, Firewalls, Wireless, Tier III Network Troubleshooting, Wireshark, Solarwinds, DID number porting, Circuit and Failover Testing & Troubleshooting, Network Upgrades/ Cutovers during Maintenance Windows, 2nd Day support & Ticket Resolution

Collaboration Implementation/Configuration Support: SIP Trunking/ CUBE, CTI RP & Ports, CUCM building blocks Partitions, CSS, Device Pools, Users, Extension Mobility, MOH, DN/DID,BAT File modification and import, media resource/conferencing, Dial-Peers, PRI to SIP Trunk conversion, SRST, Route Lists, Route Groups, Hunt Groups/Lists/Pilot, Translation Patterns, Transformations, OVA/OVF Deployment using VMWare VSphere client

Wireless: Site Survey Assessment, Bandwidth & Spectrum Analysis, Monitoring & Reporting Tools

Datacenter/ LAN Technology: Cisco Nexus (7k/5k/2k, conceptual knowledge of 9000 series of MDS SAN switching servers), Catalyst Switches (65XX, 68XX, 45XX), Cisco 3850, 2960, and other distribution/ access layer switch models, Cisco IOS, NX-OS

Telecom: Telecommunications Systems (IP-PBX, TDM PBX) administration, maintenance, repair, and installation, SS7, Circuit testing and troubleshooting T1, DS3, and OC-3 to OC-192; Technical Writing expertise SOW, RFP’s, BoM’s

WAN: BGP, DMVPN, MPLS, SONET, Cloud (AWS), Secure Encryption

Network Troubleshooting and Testing: RTMT, Wireshark, Solarwinds, Cisco DNA

Technical Writing: SOW, RFP’s, BoM’s, Change Management, Root Cause Analysis

PROFESSIONAL EXPERIENCE:

Confidential

Sr. UC/ Data Engineer

Responsibilities:

• Performs Technical Implementations, Migrations, and Upgrades for Cisco Call Application Servers: CallManager, Unity Connection, IM&P, Expressway, Cisco Meeting Server, and Emergency Responder.
• Performs ISR Gateway configurations, including CUBE/ SIP Trunk connectivity with Service Providers, and IOS upgrades.
• Interfaces with customers during project kickoff and throughout engagement including Post-Implementation support (Day 1 and beyond) and design documentation.
• Performs Voice, Video (Cisco Meeting Server, MRA, Telepresence) and Network troubleshooting and resolves SNOW ticket queues promptly with 100% customer satisfaction rating.
• Takes ownership of projects and creates a positive customer experience thru technical proficiency, proactive communication and advocacy, documentation and quick follow-thru with all requests.
• Trains customer’s Network/ and Voice teams on newly delivered products and perform on-going support and maintenance of refreshed environment.
• Works with Telco ISP, and SIP providers to ensure correct porting of DID’s, Plans and order of Confidential -1 Services, including Gold CAR provisioning conversions and implementation with MPLS network.
• SIP Trunk ordering/ provisioning for remotes sites and conduct meet/greet with Service Providers/ Telco Management.

Confidential

Network Engineer

Responsibilities:

• Developed Solution Designs to ensure scalable and successful migrations and upgrades for various Healthcare and Utilities customers.
• Created Configuration templates and upgraded IOS for 29XX ISR routers and 3850 L3 stackable switches to be installed Confidential customer’s global locations via MPLS VPN technology.
• Performed Hands-On Engineering Tasks which included but not limited to -
• Configured MPLS circuits, BGP Peer, OSPF Network, and L2/L3 Switching, and Riverbed Steelhead appliances.
• Provided Hands-On Network configuration and Data Networking support for voice implementations, which included configuring VLANs, VTP, OSPF and Layer 3 connectivity to internal network.
• Performed Tech refresh evaluations, Site Audits, and recommendations of Infrastructure Networking Equipment: Routers, Switches in MDF/IDF closets. Created TSDs (Technical Solution Documents) based on customer requests, and designed implementation for system cutovers and Day 1 support.
• Communicated with Vendors for Circuit Ordering (DS1, Fiber, and, Ethernet hand-off) and Gold CAR (QoS) for Bandwidth/ Voice upgrades.
• Also configured BGP connectivity to customer’s MPLS cloud provided by Confidential ; and, communicated information to Customer Site Contact and Project Management team.

Confidential

UC Engineer

Responsibilities:

• Collaborated with Confidential Business Clients, vendors, and internal teams to upgrade Brownfield sites from 8.6.2 to 10.5 Cisco Unified Communications solution (CUCM/CUC/IM&P/CER). Assisted in technical sessions with customers to discover requirements and perform network assessments.
• Created Low Level design documentation.
• Responsible for voice cutover’s as the “hands-on” Remote Engineer and performed implementation and troubleshooting as needed. Created MOP’s (Method of Operations) for Voice Gateways/ SIP Trunks, SRST/ H.323 dial-peers; as well as, application servers: CUCM, CUC, and CER. Created and implemented custom dial-plans within CUCM using Translations Patters and Called/ Calling Transformations; and within IOS Gateways using Dial-Peers and Translation Rules/Profiles.
• Created training documentation for technical staff as well as end-users. Performed IOS and Software upgrades as needed.
• Updated Visio Diagrams, Documentation for Asset Inventory, and High Level & Low Level Design Documentation.
• Performed After hours overnight/ weekend cutover and Day 2 support.

Confidential

UC/Network Engineer

Responsibilities:

• Leads the full life cycle design of customer LAN, including planning, implementation, and testing of Confidential network. Creates High Level and Low Level Architectural documentation and guides for LAN team and Senior Leadership. Lead Security Engineer for both the VoIP and Wireless networks.
• Performs STIG mitigation and Network Hardening prior to ATT and ATO (Authority to Operate); and, present findings to ISSM/ISSO.
• Performs and analyzes site surveys, spectrum mapping, and bandwidth assessments for wireless coverage expansion.
• Manages, monitors, and performs Tier 3 troubleshooting of the IP Voice and Data (wired and wireless) systems.
• Hands - on Deployment and Commissioning of Core ASR 1K, Nexus 7K, 5K and downstream connected devices.
• Hands-on configuration of Virtual Device Context in Nexus 7010. Also, configured VPC, VDC and ISSU Software upgrades on Cisco Nexus 7010.
• Conversion of Cisco 6500 IOS to Cisco Nexus NX-OS in our Data Center environment. Responsible for Configuration, Upgrade Plan, and Verification of the NX-OS Operating System.
• Technical Lead for Enterprise VoIP Migration: Cisco Unified Communications Manager (CUCM) 8.x., Unity Connection, UCCX, and CUPS application servers running 8.x platform.
• Configured 29xx/ 39xx Voice Gateways for SRST and QoS implementation.
• Tasked also with Integration of Microsoft Lync 2010 w/CUCM.
• Managed the F5 BigIP GTM/LTM appliances to include the writing of iRules, SSL offload, and everyday tasks of creating WIP and VIPs.
• Communicated with various telecom vendors, service partners, and outsource providers for support of Enterprise Voice/ Data network.
• Worked with the design team to implement and test new applications and scripts in the IPCC/UCCX call center environments.
• Prepared the network for VoIP implementation to include SIP based Trunking thru the DLA WAN.
• Evaluated, performed traffic analysis, and evaluated security risks of changing from TDM to VoIP (SIP- based) network.
• Worked with Service Providers on the configuration, design, and traffic patterns, including failover/ redundancy testing and DID delivery.
• Responsible for the planning and design, and Implementation of the SIP based network, including the connectivity to DISA.
• Performed testing and configuration on the Enterprise VoIP network prior to go-live cutovers Confidential each DLA location.
• Makes recommendations for network upgrades and performs functional testing and analysis to maintain a high availability network.
• Performs and maintains the duo role of Project Manager and System Architect for the highly visible Wireless Network.
• Creates documentation and performs technical writing of SOW, RFPs, and BoM s for LAN/ WAN & Telecommunications equipment purchasing.
• Responsibilities include long-term strategic planning to ensure that network capacity meets current and future requirements, including wireless expansion, VoIP deployments, and Campus Routing and Switching.
• Also, performs the analysis, acquisition and installation of remote hardware and software. Uses experience and technical expertise for guidance with on-site training, and knowledge transfer to government personnel on the application of networking technologies.

Confidential

Technical Center Voice/Data Engineer

Responsibilities:

• Provided evaluation, instruction, and Quality of Service (QoS) implementation for Confidential NexGen Network
• Developed IP-PBX platforms and custom telephony applications based on Asterisk open-source frameworks and Linux platforms.
• Managed the Cisco Router and Switch Network, to include the operation, administration, and maintenance (OAM) of WAN and LAN.
• Assisted in the planning, design, and evaluation of SIP Trunking as an alternative to TDM based Trunking.
• Performed cost and traffic analysis of current network, as well as, future assessment.
• Conducted SIP Pilot to determine feasibility and success of using SIP technology throughout the network.
• Technical Project Manager for the WAN integration and responsible for the upgrade to SIP Trunking and service provision.
• Provided Tier III level support and troubleshooting of VoIP network.
• Lead Engineer for the implementation and deployment of Cisco 28XX and 38XX Voice Gateway Routers.
• Performed the configuration, implementation, and, daily operations of Cisco Unified Communications Manager (CallManager) cluster.
• Maintained and created iRules on F5 Load Balancer equipment for WAN acceleration and optimization.
• Configured Persistence for web application connection requests using F5 Big-IP Virtual Servers.
• Created technical reports and network documentation including, Request for Proposals (RFP) to acquire new contract opportunities.
• Engineer on IPv6 network upgrade project: deployment strategy and network design.
• Monitored Network Management System and resolved complex network issues.
• Performed and provided technical leadership, support, and training to Engineering team and end users.

Confidential

DNI Voice/Data Engineer

Responsibilities:

• Applied advanced technical principles, theories, and concepts to the development of new technology
• Supervised 12-member 24x7 team and ensured 100% network availability and staffing
• Performed Tier III support on complex technical problems and provided innovative solutions
• Conducted site surveys and analysis for federal converged networks (Voice/Video/Data)
• Configured Cisco VoIP network (CallManager, Gateways/ Gatekeepers, IP Phones)
• Identified customer requirements, performed system integration, and system accreditation
• Performed after-hours circuit testing, system upgrades, and change management Lead Engineer responsible for the operation, administration, and Quality of Service (QoS) of VoIP network and related components.

Confidential

Lead Network Engineer

Responsibilities:

• Planned, designed, and implemented SONET network for contracted client s network
• Assisted in the planning, design, and implementation of the full project life cycle
• Conducted research and analysis on emerging technologies and remote management capabilities
• Accomplished CONUS and OCONUS site surveys and performed project management duties
• Designed, implemented, configured, and installed Avaya IP Telephony, and Cisco ICM networks
• Designed new routing scripts, administered existing scripts, and maintained all aspects of ICM and ACD routing. Maintained SQL tables and databases.
• Added indexes and tables, and imported custom data. Provided database schema support for Cisco ICM/ Avaya upgrade project by outlining table and column link strategies to write queries.
• Created and scheduled daily export of historical data for third party vendor to contact callers for surveys.
• Administered time of day scripts for call center operations and holidays. Created and administered custom variables to enhance historical reporting capabilities.
• Administered connectivity and communications between ICM and Syntellect IVR, Avaya PBX, Avaya MAPD and Avaya CMS. Configured VPN on client s intranet and performed Sys Admin duties (Active Directory/ Server 2003) created original Relational Database and Documentation using MS Access and SQL
• Supervised education and training for client s Cisco Tech s (Routing, Switching, and Optical)

Confidential

Sr. Telecom Engineer

Responsibilities:

• Provided technical direction and analytical expertise for the planning, testing, and design of IP network
• Developed and deployed Cisco CallManager VoIP network: configuration, testing, and installation
• Performed System Integration and Testing of Marconi, Cisco, and Avaya networking equipment
• Ensured end-to-end redundant and secure data/ voice encryption for 0% network down-time
• Attended weekly Sr. Staff meetings and conducted briefings for non-technical members
• Configured secure routers (OSPF, RIPv2, and BGP) and programmed encryption devices

Confidential

Telecom Engineer

Responsibilities:

• Planned, designed, and configured Avaya 8300, and 8700 Servers and G700 Gateways
• Programmed database translations of Avaya, Lucent, and Nortel Networks and IP equipment
• Installed, maintained, and upgraded Secure and Commercial TDM - PBX and IP-PBX
• Provided technical expertise for the planning, testing, and design of Cisco WAN/ LAN
• Performed programming and configuration of Cylink/ Safenet encryption devices
• Configured SCP/ SSP/ STP on SS7 network connection to IXC
• Managed LAN: IP addressing (supernetting/ CIDR, and route summarization)
• Established baseline configuration standard for Cisco routed network and performed Tier III support
• Monitored network performance, and ensured end-to-end reliability of VPNs
• Conducted daily and routine preventive maintenance of TDM networks
• Performed Sys Admin duties: Active Directory, Server Configuration
• Configured and installed network devices: firewalls, gateways, routers, T1/ PRI/ BRI
• Maintained, updated, and troubleshot Automatic Call Distribution (ACD) system

Confidential

Telecommunications/ LAN Admin

Responsibilities:

• Planned, designed, upgraded, and maintained Avaya TDM - PBX network
• Configured and installed Windows 2000 Servers and configured Active Directory
• Configured and managed DNS, DHCP Servers, and Operating Systems
• Responsible for rack/stack and configuration of Cisco routers and switches
• Performed hardware configuration, database backups, and firewall reliability testing
• Provided technical expertise planning, testing, and design of Avaya IP-PBX network
• Programmed and performed software upgrades of Voice and Data networks
• Monitored the daily activity of the Nortel DMS-100 Switch and Intelligent Peripheral Equipment
• Programmed/ installed: T1s, ISDN circuits, CSU/ DSUs, analog trunks, and STE s
• Managed STE and STU-III units and related telecommunications equipment