NOC Operator Resume Seattle, WA - Hire IT People

SUMMARY:

IT Professional with years of verifiable success in enterprise technology.
Conveys clear course and sense of purpose.
Strong motivator and lead of cross - functional teams. Identifies impact, connection, and integration points to align IT with needs of organization and customer.
Demonstrated ability to lead and participate in large technical projects from conception to on time/budget completion.
Focused on process and deliverables.
Areas of expertise: Management of enterprise level software and services, SLA’s, customer relations, IT security management and compliance.
Windows client design, build, deployment and monitoring.
Enterprise system administration and monitoring using in-house tools and 3rd party tools like HP OpenView and Zenoss.
Enterprise software deployment using InstallShield Admin Studio, Marimba, and SCCM application suites. Experience with multiple scripting languages to include VB Script, PowerShell, Perl, and Command Shell(batch). Advanced troubleshooting skills and issue resolution.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

NOC Operator

Responsibilities:

Performed system and network configuration changes, network traffic redirections and system platform validation tasks.
Provided technical support for critical support issues.
Evaluated and resolved configuration and tool issues.
Administered user accounts in Active Directory, RSA SecureID Software token and externally facing Client Portals.
Triaged internal/external facing tickets using Jira and Remedyforce.
Delivered prompt and courteous customer service, providing accurate updates and issue resolution.
Supported CentOS/Windows server environment using monitoring and administration utilities including Zenoss, VCenter, Solarwinds and other internally developed tools.
Quickly identified potential production impacting incidents, providing issue identification and resolution or escalation to additional tiers as required.
Supported and managed internal/external high severity incident and maintenance bridges.

Confidential, Seattle, WA

Sr. Technical Support Engineer

Responsibilities:

Confidential, Redmond, WA

Business Productivity Online Services — Technical Support Agent

Responsibilities:

Assisted Microsoft Online Services customers with administrating Exchange Online, Office Communicator Online, SharePoint Online, and LiveMeeting Online throughout North America and abroad.
Assistance and training for managing SharePoint Online site collections.
Evaluate and resolve Outlook configuration and add-on tool issues.

Confidential, Seattle, WA

Enterprise Management Services — Infrastructure Specialist II

Responsibilities:

Provided subject matter expertise for department on using Marimba and SCCM software suites for application delivery for workstations, laptops and servers across the enterprise.
Established the enterprise application development and delivery process with which workstations, laptops and ATMs are updated. Coordinated deployment scheduling with Software Certification, Engineering, Implementation and Support teams.
Selected as a member of the Vulnerability Risk and Review Board whose duties included reviewing, rating, tracking and communicating vulnerabilities throughout the enterprise.
Provided Level 3 24x7 support for infrastructure and enterprise application deployment on team of three for an enterprise wide environment consisting of over 70,000 endpoints.
Worked with Problem Management leadership to expand the scope for Level 2 escalation team charged with supporting all application deployment related issues to reduce the overall number of tickets requiring Level 3 support.
Trained the escalation team and documented all business communication, technical process and procedure information, and Knowledge Base articles resulting in a reduction of tickets received by 90%.