SUMMARY:

• I believe attitude is the key to success
• Previous positions involving intense customer contact, and the creation of great working relationships, are invaluable experience in understanding how to properly care for a client.
• A results driven IT Professional seeking a position where I can become the SME (Subject Matter Expert) while improving customer utilization and satisfaction
• An advanced IT Professional with strengths in the following areas:
• Outstanding communication skills
• Customer focused
• Comfortable working with a variety of audiences and cultures
• Proficient in information gathering and documenting stakeholder requirements
• Good judgment with a mature outlook, ensuring a logical and practical approach
• Strong team player and individual contributor
• Diverse technical background
• Proven troubleshooting success
• Passionate about learning new technologies
• Excellent organizational skills

TECHNICAL SKILLS:

Operating Systems

• Windows Server OS up to Server 2016
• VMWare esxi 3.5 and 4.0
• Limited Linux, UNIX, AS400, and MainframeApplications
• Microsoft IIS 5 - 8.5
• Microsoft Team Foundation Server
• Microsoft Exchange 5.5 - 2007
• Microsoft SharePoint 2007
• Microsoft Office Suite
• SAP Business Objects Enterprise
• TIBCO
• Citrix XenApp 5
• Confidential
• ServiceNowHardware
• Tumbleweed FTP and Email Appliances
• SANs by IBM, EMC, and HP
• Servers by HP, Dell, Micron, and IBM
• Cisco Switches, Routers, Firewalls, and VPNScripting
• PowerShell
• JavaScript
• PythonTechnologies
• SSO
• LDAP
• WebServices
• Virtual Machines
• Cloud Services - Azure
• SaaS

PROFESSIONAL EXPERIENCE:

Confidential, Remote

Cloud Systems Engineer

• Build, Configure, and Test Confidential Cloud based systems.
• Document installation and configuration procedures.
• Responsibilities:
• Installation of Confidential proprietary systems
• CA - Windows Security Authority
• NPS - Network Policy Server
• FND - Field Network Director
• TPS - Tunnel Provisioning Server
• HSM - Hardware Security Module - Gemalto
• ISM - Confidential Security Manager
• OW - Open Way
• FCS - Field Collection System
• FDM - Field Deployment Server
• Working Remote with a team spread across the globe
• Facilitate meetings using Skype for Business

Confidential, Boise, ID

Enterprise Systems Administrator II - Middleware Administrator

• Technical consulting in Middleware design, configuration, and development of solutions.
• Supporting Data transportation and transformation from website to backend systems.
• Supporting internal systems for HR, WebTeam, and Executives.
• Responsibilities:
• Support of internal IIS servers
• Support Informatica PowerCenter and PowerExchange ETL
• Support SAP Business Objects Enterprise Reporting
• Support TIBCO
• Support webMethods 7x.
• Support WebSphere 5.x, 6.x, 7.x (Windows)
• Support Microsoft Team Foundation Server 2010, 2013, 2015
• Support VisualStudio.com VSTS
• Support Build Servers in Azure
• Support SharePoint workflows

Confidential, Boise, ID

Network Administrator

• Supporting an Enterprise level test lab.
• Supporting internal customers’ needs.
• Responsibilities and projects:
• Setup of the environment utilizing the following
• Blade Server c3000 and c7000 Chassis
• Blade Servers BL465 and BL490
• HP EVA4400 SAN
• VMWare esxi 3.5, 4.0, VCenter, VSphere
• Windows XP and Windows 2000 Server to Windows 7 and Windows 2008 r2
• Citrix XenApp 5 SaaS
• Documenting processes and procedures
• Setup of environment for users ease of use
• HP Network printing

Confidential, Boise, ID

Enterprise Systems Administrator

• Supporting all aspects of email including internal and external email flow.
• Supporting internal and external customers email needs.
• Responsibilities and projects:
• Completing the conversion from Exchange 2003 to Exchange 2007.
• Working with stakeholders to get properly formed emails from internal applications.
• EOL Exchange 2003
• Planning Exchange 2010 testing
• Active Directory LDAP and SSO configuration
• SSL and TLS connections to business partners
• Tumbleweed MailGate and Email Firewall servers
• Esker Fax, Exchange connector fax in and out of Exchange
• Large File transfer offloads through Outlook
• Voicemail integration with Exchange
• Office Communicator integration with Exchange
• Migrating data from Public Folders to SharePoint
• EOL of Public Folders
• Evaluate Hosted Edge services
• Setup Standby Continuous Replication (SCR) to a DR site
• Test firewall changes for mail flow
• Setup 2 factor Authentication for OWA using RSA
• Setup Exchange Web Services for programmatic connections to replace multiple internal SMTP servers.
• Mapping Exchange in the Change Management Data Base
• Modify XML and HTML

Confidential, Remote/Boise, ID

Messaging Team Server Support Analyst

• Responsibilities and projects:
• Worked on a team of 30 agents, five specifically in the server support department.
• Managed and resolved issues by collaborating with other agents as well as independently.
• Fulfilled the requirements of the contract between HP Managed Services and Merrill Lynch.
• Analyzed business needs and implemented agreed upon solutions.
• Completed upgrade from Exchange 2000 to Exchange 2003 in preparation for Exchange 2007.
• Completed upgrade to Blackberry Enterprise Server 4.0.
• Installed Server 2003 R2 installation and administration.
• Completed remote build on bare metal drives, utilizing remote management cards (iLO).
• Installed Fiber Channel, attached EMC SAN, and IBM NetApp storage.
• Responsible for troubleshooting problems with automated builds.
• Responsible for QA Server builds and documented changes to the processes in SharePoint.