SUMMARY:

• Ability to grasp new concepts and programs quickly
• Currently in the first year of learning Chinese
• Good in Spanish

EXPERIENCE:

Confidential, Rosemont, IL

Systems Engineer

Responsibilities:

• Co - created an Azure AD to utilizate Intune, Azure AD, AutoPilot, Office 365 for hybrid management of computers, servers, and mobile devices
• Built up an SCCM environment from scratch and then migrated a base of over 6,000 devices including computers, tablets, and computers for co-management with Intune
• Utalized Security tools like Varonis for reporting and alerting, Traps, and Windows Defender Security
• Assisted in a company wide migration from local Exchange to O365
• Created customized reporting in SCCM and Solarwinds LEM to create a more secure environment
• Work daily tickets to ensure smooth Infrastructure including server maintenance, upgrades to local and 3rd party applications, and troubleshooting
• Offered and implemented many improvements to the Infrastructure environment including automation using PowerShell and CMD

Confidential, Wood Dale, IL

Engineer/Solutions Architect

Responsibilities:

• While working at an MSP, assisted numerous clients of varying sizes
• Supported a wide array of operating systems and hardware
• Managed and maintained Servers, Firewalls, Switches, Desktops, Laptops, etc.
• Mentored lower tiered coworkers
• Moved from Tier III technician to the Pre-sales/Solution Architect role within a year
• Performed Pre-sales and Post-sales duties including but not limited to Environment upgrades, VMware/vSphere installs, Domain creation, Domain upgrades, email migration (Office 365 and Sherweb)

Confidential, Des Moines, IA

Tier 2 Engineer

Responsibilities:

• Worked with various personalities and performed different rolls for each client
• Traveled to client locations as well as remote work for the same clients when emergencies arose
• Training on becoming a Citrix Engineer by delving deeper into Active Directory and GPO
• Documented changes on network; work performed for clients; and created documents for software tutorials as well as policies
• Maintain and did updates Fiserv Precision, worked with Automail, Arta Lending and Compliance One software and database upgrades also.
• Align IT infrastructure within the bank environment to keep in compliance with Federal standards according to Auditors suggestions
• Supported Servers, Desktops, Laptops, Thinclients, Terminal Users
• Initiated Server migration from Server 2003 to either Server 2008 or 2012 depending on the need
• Tools/Software frequently used:
• WSUS - Staged and performed Windows Patch management for desktops. Setup 2012 Servers for WSUS as well
• Acronis True Image - Installed images onto existing desktops and laptops
• Secunia CSI 6 and CSI 7 - Installed and configured upgrade from CSI 6 to CSI 7 and performed patch management for 3rd party software through WSUS
• ConnectWise - Entered time and description of work performed
• GPO and GP Edit - Ensured functionality within GPO and GP Edit, cleaned up rules, applied new and needed rules to existing infrastructures
• Server 2003 through 2012 - Both installed and maintained these servers in VMWare
• Exchange 2010 and Exchange 365 (online only) - Maintained only
• VMWare/vSphere - Checked alarms, install updates, increase or decrease server specs accordingly vWorkstation - Maintain users profiles on existing bank infrastructure
• Active Directory - Edit, maintain, and configure existing OUs, security groups, users and computers as well as clean up existing infrastructure
• Spiceworks for ticketing - One client used Spiceworks for ticketing, I also used it to configure reports for the existing network
• Office 2003 through Office 365 – Upgraded, configured, maintained, and did troubleshooting for Office
• Veeam – Ensured backups were running daily, recovered files from Veeam, and did troubleshooting of backups that failed

Confidential, Johnston, IA

Infrastructure Analyst

Responsibilities:

• Assist in a global team in the administration of Deere's server environment
• Administer, implement, support, and troubleshoot issues in Windows, and VMWare environment
• Implement ongoing infrastructure maintenance and improvements, including off hours functions
• Respond to support requests received
• Assist in providing timely server recovery
• Provide professional phone and onsite support according to customer needs
• Complete detailed documentation
• Execute patching, file restores, and vulnerability analysis and event log reviews
• Perform building, de-installing, and upgrading of servers
• Automate tasks through scripting
• Work with NetApp Filers (SAN and FAS) including iSCSI, permissions, etc.
• Tools/Software:
• Server 2003 through 2012
• VMWare/vSphere
• NetBackup
• Active Directory
• DFS
• Service Manager
• CA Service Desk
• Home Brewed applications (Server Information tools)
• SharePoint
• Office 2010/Office 365

Confidential, Waterloo, IA

Network Administrator

Responsibilities:

• Manage three networks, all Small Business Server 2003 with DNS, DHCP, Exchange, Active Directory, File/Print services, A Terminal server on each network, Cisco ASA 5505 and 5510 for VPN and firewall
• Maintain and administered Servers (Windows 2003 SBS through 2008 R2) including hardening procedures
• Software used for servers which include:
• Symantec Backup Exec
• Punchclock
• Vipre Antivirus
• Symantec Endpoint Protection
• GFI Mail Security
• Putty
• Red Hat 5.0
• Documented policies and procedures
• Created Disaster Recovery Plan for ITS and its clients
• Installed, maintained, and brought the NAS up to requirements as laid out in Policy
• Brought the network into compliance after audits from independent consultants
• Maintained Avaya Phone Manager
• Installed, configured, and managed the iPrism Firewall
• Configured HP Switches
• Implemented iPhone and Blackberry phones

Confidential, Iowa Falls, IA

Systems Analyst

Responsibilities:

• Supported 80+ remote users through remote software (Teamviewer) and phone and 50+ in house.
• Maintained Servers (Windows 2000 through 2008 R2) including
• Updating patches
• Checking event logs
• Ensuring backups
• Software used for servers which include:
• Evault (Web Central Control, Central Control, and Director)
• AppAssure
• Exchange 2003/2007
• Active Directory 2008
• Vipre Antivirus
• Certificate Authority
• Keri Door Key System
• Server Roles
• Promoting server to Domain machine
• IIS
• Exchange 2003/2007 (have migrated Exchange from 2003 to 2007 as well)
• Hyper-V
• DNS
• DHCP
• Avaya Phone Manager
• RAS Server
• Ensuring LAN is at optimum operability
• Sonic Firewall
• Watchguard Firewall
• HP Switches
• Setup point to point wireless across two networks
• Implemented Android and Blackberry phones