SUMMARY:

• 11 + years of experience in IT Engineering and Systems Administration
• 5 + years of experience in Administration of Citrix XenApp Farms
• 5 + years of experience in Exchange Engineering , VMware admin & Customer services
• Worked with Windows Active Directory, OS platforms Windows Server 2003/2008/2012
• Installed, Configured Citrix XenApp 6.0/6.5 /7.15 & Citrix Client tools
• Administered Citrix XenApp Farms , Published application as per client’s requirement
• Configured Citrix server policies , load management & printers in the farm
• Experienced in deployment & administration of VMware vSphere 5.1, 5.5, 6.0 & 6.5
• Configured VMware V - Motion, DRS, VUM, High availability and fault tolerance
• Design, planned and implemented Exchange 2003, 2007, 2010, 2013 environments
• Use of PowerShell to automate Exchange administration & migration of users, data and mailboxes
• Management of Active Directory in conjunction with MS Exchange server , and user management
• Skilled in I TIL server , Foundation server and team server in managing MS Exchange projects.
• Installed & configured SCCM 2012 - deployed - w7, w8, w2k8, w2k12, images & WSUS management
• Proficiency in MS Office (Word, Excel, Access, PowerPoint) as well as Skype-for-Business
• Strong Written and Verbal Communication Skills; able to collaborate and manage effectively with stakeholders, product owners, and IT teams

SKILLS SUMMARY:

Microsoft Technologies: Active Directory /DNS/DHCP/WDS/WSUS/windows servers 2003, 2008, 2012, 2016/ SAN/ ISCSI SAN/ SCCM 2012 /

Citrix Technologies: XenApp 4.x, 5.x, 6.x, 7.15/Publish hosted Application & Streaming Applications/Publish URLs, server desktops/ XenDesktop/ XenServer/XenCenter & contents, Configured Zones/worker groups/web interface/Citrix receiver/Citrix server policies/pass through authentication

VMware Technologies: VMware vSphere 5.1, 5.5, 6.0, 6.5/ vSphere vCenter/ V-Motion/DRS/VUM/ NAS, VMware VSphere/ESXI host.

Microsoft Exchange & Office 365 Cloud Technologies: Continuos Cluster Replication (CCR), Standby Cluster Replication (SCR), Local Copy Replication (LCR), Hub Transport Server, Exchange management console (EMC), Outlook Web App (OWA) . Database Availability Group (DAG) DAC Mode, CAS Array. Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync/ Azure AD Connect

WORK EXPERIENCE:

Confidential, Plano, TX

Wintel/VMware Administrator

Responsibilities :

• Installed and configured VMware infrastructure components, design implement and maintain VMware vSphere infrastructure.
• Monitor, troubleshoot and capacity planning of VMware environment, proactively identify and perform hardware and software upgrades, provide technical guidance to other VMware administrators.
• Install and set up Windows virtual systems and physical servers, resolve issues with server performance and access.
• Monitoring HPE Systems Insight Manager and reports or working directly with end users to reduce interruptions and server crashes.
• Resolved system-wide technical issues, mentored team members, and organized workflow and task assignments.
• Created templates from VM’s, deploy VM’s from templates and allocated resources.
• Use PowerShell scripting to automate user processing and administration of system.
• Install, configure and maintain Windows Servers 2008 R2, 2012 R2 2016 and troubleshoot server performance problems
• Created TCP/IP scopes, maintained DHCP, DNS, and created group policies and permissions in Active Directory.

Confidential, Richardson, Texas

Systems Engineer/Citrix XenApp Administrator

Responsibilities:

• Responsible for administration of windows servers and desktop systems, Citrix migration, desktop deployment and creating new virtual servers, as well as level 3 engineering support, provision of user .
• Responsible for managing different enterprise level applications. Installing and updating XA6.5/ XA7.15 farms, developing professional infrastructure, solving technical issues, migrating legacy Citrix 4.x, 5.x farm to XA6.5/ XA7.15 versions and Publishing new Applications.
• Other responsibilities included migration of Exchange 2010 on-premises to Office 365. Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory.
• Utilized Hybrid Configuration Wizard (HCW) on Exchange 2010 to establish send and receive connectors with Office 365.
• Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.
• Successfully migrated over 171 applications from Citrix 4.x, 5.x farm to XA6.5/ XA7.x, encompassing 4 distinct geographic locations over 100 servers and 5 different farms.
• Responsible for the publishing and integration of numerous applications and virtual desktops in the production environment.
• Exercised great expertise in troubleshooting and resolving issues in the Citrix enterprise environment, including web interface, application enumeration and performance issues, and printing and provisioning issues for both internal and external clients.
• Managed VMware infrastructure for assigned XenApp farms.
• Maintained Citrix server farms, along with application deployment and scripting Citrix applications
• Maintained and managed Windows 2003\2008R2\2012R2 servers in Citrix farms.
• Installation, configuration and administration of XA6.5/ XA7.15 versions.
• Installation, configuration, administration and troubleshooting of ESXi, VSphere 5.5, Virtual Center.

Confidential, Grand Rapids, MI

Exchange admin/ SCCM engineer

Responsibilities:

• Designed/architected/implemented all versions of Exchange/Office 365 and Lync 2013 enterprise environments.
• Migrated users from existing Exchange 2010 environment to new hybrid Office 365 environment.
• Created, updated, maintained, and installed Windows OS images for varied tablets/desktop/laptop computer configurations and software applications and Apple Mac based computers and software applications
• Responsible for Exchange 2010 and Office 365 administration, user management and policies.
• Performed software installation, setup, configuration, release upgrades, security patches, migrations and software maintenance of school administrative and academic software applications.
• Provided on-site help desk support, problem determination, documentation and escalation to next level appropriate technical support.
• Installed and configured SCCM 2012; deployed w7, w8, w8.1, w10 images, applications & WSUS management.
• Troubleshot basic network connectivity, software Packaging, set-up Office 365 (2016 Version)

Confidential, Ann Arbor, Michigan

Citrix Engineer

Responsibilities:

• Administered Confidential XenApp farms, consisting of approximately 50 servers, and 400 concurrent users.
• Managed and resolved incident and request tickets assigned to the Citrix support team.
• Installation and configuration of XenApp server 5.0/6.0 and Citrix Client tools.
• Published applications per client’s requirement.
• Administration of Citrix XenApp farm.
• Configuration of Citrix server policies, load management and printing in the farm.
• Maintained and managed Windows 2003\2008R2 servers in Citrix farm.
• Reviewed the Event logs for errors and troubleshoot accordingly.
• Installed Citrix & application related patches on the servers via installation manager.
• Installed and configured web interface and created service site.
• Created Citrix profiles, policies and procedures, and generated policies for printing and load balancing
• Performed analysis of current messaging infrastructure and Exchange environment.
• Oversaw and performed troubleshooting of Exchange 2010 email messaging system.
• Administered Active Directory to manage users in the Exchange system.
• Provided technical expertise on external communication with Exchange Server and Lync 2013, including Edge Server and Reverse Proxy Server.
• Provided Exchange/Lync/Office 365 and Windows expertise to support staff.

Confidential

Exchange Administrator

Responsibilities:

• Designed and architected Active Directory and Exchange 2003/2007/2010 environments; installed and configured Microsoft server and storage products in an enterprise environment; created and documented design and implementation standards, and performed technical consulting
• Supported and managed Windows 2003 Servers, Exchange server and Lync.
• Administered and managed Active Directory domains and Microsoft Exchange 2003.
• Installed, configured, set policies and schedules for Symantec Mail Security, on Window Exchange Servers 2003.
• Monitored and Maintained all Exchange systems using Exchange management console.
• Provided technical support to Exchange end users and create custom solutions.
• Troubleshot, diagnosed, and worked with field resources to resolve problems with all enterprise resources.
• Managed Exchange user data restoration of mailboxes, public folders etc.
• Responsible for administration of Windows Server and Windows Active Directory users accounts and access permissions (2003, 2008).
• Maintained and managed DNS, DHCP, WINS, SNMP and NTP in a Windows environment.
• Performed root cause analysis, and resolved root cause of issues of Windows and Exchange messaging systems.
• Analyzed system logs and utilized monitoring tools to identify potential issues with computing systems.
• Worked cooperatively with others on a team to share information, resolve conflicts and make decisions in all aspects of information technology and/or network operations.
• Created and maintained documentation of hardware/software, application, processes and other related information.

Confidential

Systems Administrator

Responsibilities:

• Ensured that computer systems were well maintained and operated reliably.
• Performed systems administration for Windows and Exchange environments.
• Responded to IT help desk calls and ensured prompt resolution to the reported issues.
• Configured and tested computer hardware, troubleshot, and resolved software problems.
• Installed servers, workstations, switches, printers, scanners and connected computers to network.
• Handled patches and upgrades to ensure that systems are maximally efficient and effective.
• Recommended software and hardware enhancements for the IT needs of the environment.
• Diagnosed and corrected computer systems issues.

Confidential

Computer System Analyst

Responsibilities:

• Conducted analyses while maintaining network system software (e.g., MS Windows Operating System ) and network security devices
• Identified, communicated, and managed risks associated with lab experiments
• Documented steps and results of experiment in the computer system.
• Translated requirements into new information technology project specifications.
• Created project plans for information technology development and testing.
• Identified business or customer requirements and information technology alternatives.