SUMMARY:

Ambitious, versatile and dedicated technologist with a strong background in planning and directing sophisticated complex enterprise infrastructure utilizing excellent analytical, communication, leadership, and organizational skills. Proven ability to accurately evaluate issues, develop appropriate solutions, and implement leading - edge technologies. Skilled project leader, able to manage a wide range of projects and systems as well as master innovative hardware, software, and testing tools.

AREAS OF EXPERTISE:

• Infrastructure Resource Design & Development
• Regulatory Compliance (PCI, SOX, etc.)
• Full Life Cycle Project Management
• Systems Strategy & Implementation
• Issue Resolution & Troubleshooting
• User & Support

TECHNICAL PROFICIENCIES:

Software: Dell WPD (OptiPlex Desktops, Notebooks / Laptops, PowerEdge Servers), Authorized to perform warranty repairs on all Dell Servers and Storage devices

Platforms: Azure; Office 365; Amazon AWS; Windows Server ; Windows (all versions); Active Directory; IIS; VMware ESX (3, 4, 5, 5.5, 6) and vSphere; MS Hyper-V; Exchange ; Exchange Online

Tools: PowerShell; Dell KACE; TCP\IP; DNS; Backup Exec; Symantec Ghost; Cybereason Anti Virus; McAfee Anti-Virus; MS Office ( ); SolarWinds Orion NPM / APM; Veeam Backup; Kroll Ontrack; VisualCron; MXLogic, ProofPoint; Powershell

Hardware: IBM, Dell, and HP Servers, including blade servers and chassis; Compellent SAN; Xiotech SAN

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

Senior Systems Administrator

Responsibilities:

• Sole senior member of a two man Systems Team responsible for all Wintel\Azure systems and associated software company wide.
• Re-engineered and deployed the infrastructure running the company’s primary software system in Azure, used to generate all company revenue, adding redundancy via Traffic Manager and security via WAFs.
• Migrated all 4500+ on-prem mailboxes from Exchange 2013 to Exchange Online.
• Migrated all company users from on-prem Skype for Business 2013 to Skype for Business Online.
• Assisted our third-party security provider in resolving a massive virus outbreak in my second month on the job, providing expertise in remediation measures, prevention, best practices, and forensics.

Confidential, Frisco, TX

Systems Administrator

Responsibilities:

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of all systems, hardware, software, and cloud infrastructure.
• Senior level systems administration and infrastructure position reporting directly to the Sr. VP of IT.
• Final escalation point for any system or end user issues and on-call 24/7/365 for critical outages.
• Senior member of a two man infrastructure team responsible for all Wintel\Azure systems and associated software company wide.
• Currently tasked with moving all company systems, applications, and infrastructure to Microsoft Azure with the final goal of zero data center presence by the end of Q2 2019.
• Interface with C-level executive on a daily basis, providing status reports on uptime, current issues, and project milestones achieved.

Confidential, Irving, TX

Senior Systems Administrator

Responsibilities:

• Responsible for all Wintel systems company wide.
• Participated in technical research and development to enable continuing innovation within the infrastructure.
• Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational processes and procedures.
• Participated in the 24/7 on-call support rotation schedule.
• Responsible for installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, storage, etc. in accordance with standards and project/operational requirements.
• Third-tier support for over 1000 physical and virtual Windows servers utilizing technologies such as SharePoint, Exchange 2010, Active Directory, and IIS.
• Relocated the company’s entire data center presence including hardware, applications, systems, and appliances from Phoenix, AZ to Dallas, TX over the course of 12 months, while keeping critical systems online and meeting all project milestones, resulting in a savings of $4.3 million over 4 years.
• Engineered solutions for various project and operational needs, and maintained responsibility of projects from the initiation and planning phases, through technical analysis and design, to roll-out and post-production support.

Confidential, Dallas, TX

Contractor

Responsibilities:

• Supplied on and off-site technical support and consulting services to small businesses, focusing on rapid issue resolution and timely project completion.
• Responsible for installing, configuring, and repairing small office computer systems such as PCs, laptops, and servers.
• Designed and deployed wired and wireless networks for offices of up to 20 users.
• Installed and configured new software such as anti-virus, anti-spyware, MS Office, and surveillance software on end-user workstations and laptops.

Confidential, Dallas, TX

Systems Administrator

Responsibilities:

• Provided technical leadership in managing full-scale IT enterprise, supporting 4K client computers across 800+ Window servers. Served as primary point of contact, responsible for analyzing emerging technologies, sourcing vendors, and recommending cost-saving solutions to maximize IT resources.
• Evaluated and devised appropriate solutions to resolve diverse user issues.
• Responsible for installing and testing technology products and system improvements, including Server Virtualization, Enterprise Configuration, Storage Administration, and Disaster Recovery.
• Participated in the 24/7 on-call support rotation schedule.
• Responsible for administering and maintaining a variety of software and hardware system resources across Windows, Citrix, VMWare platforms and HP / Dell hardware infrastructure.
• Credited with streamlining and deploying a new end-to-end backup process and Disaster Recovery technologies to support VMWare ESX hosts and virtual machines, thus eliminating potential data loss.
• Coordinated cross-functional teams’ support efforts to ensure enterprise applications and processes achieved maximum uptime, realizing a 99.9% Service Level Agreement success rate.
• Spearheaded development and support of various enterprise monitoring systems, AD integration and consolidation strategies, and server hardware consolidation projects.

Confidential, Dallas, TX

Network Engineer

Responsibilities:

• Maintained and administered computer networks and related computing environments including hardware, systems / applications software, and related configurations.
• Monitored network performance to determine needed adjustments as well as recommend future changes and improvements.
• Oversaw IT vendor accounts, coordinated the implementation of new technologies.
• Developed and maintained disaster recovery plans.
• Successfully supported over 3K end-users in more than 200 offices across the nation.
• Spearheaded development and implementation of back office systems such as Active Directory, IIS, Exchange, and file and print servers.
• Designed, implemented, and tested a companywide Tier 2 disaster recovery plan consisting of on and offsite storage, disk to disk to tape backups, and a remote hot site.
• Successfully designed corporate office wireless network covering three separate floors; implemented Riverbed WAN acceleration devices between all regional and home offices.