SUMMARY:

• Microsoft Windows 7 & 10 Operating Systems, Enterprise MAC support - Mac OS X, Exchange Administration, Active Directory administration, Virtual Desktop Infrastructure, Group Policy administration, Office 365, Office 2010, 2013 & 2016.
• Visual Basics, Pascal, Java, HTML, Flash, Dreamweaver, all Microsoft Offices, C++
• Expert in general networking Microsoft Server 2003, 2008 & 2012
• Programmed, reset and installed both wireless and regular switches
• Fluently write, read and translate in English, Arabic, & French
• Analytical Problem Solving Skills
• Quickly Adapts to Unfamiliar Software Environments & Languages

EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Server migration from 2003/2008 to Windows Server 2016
• Provide Tier 2/3 level support for IT systems and applications, servers and networks
• Provide server support maintenance
• Take on network projects as appropriate
• Support clients in the adoption and use of technology
• Support the hardware and software in relation to the server and client computers at their location used to provide data to any and all company-wide applications
• Supports routine scheduled client support contracts and ad-hoc clients network, workstation, and systems infrastructures services.

Confidential

Desktop Engineer & Team Lead

Responsibilities:

• Supporting high level personnel like hospitals CEO, CFO and administrative staff.
• Perform several Migrating (25000 computers) from Win XP to Win 7 and win 10 for several hospitals around the country including pharmacy and medical records & HR computers (working around 60 plus hours a week)
• Backup data for users and support all their IT needs on site or remotely
• Troubleshoot all the hardware problems on site and remotely desktops, laptops, iPad’s, iPhones, Android and Blackberry Handheld devices
• Managed Help Desk Software and verified that all tickets are being processed and resolved in a timely manner.
• Managed about 10-20 tickets per day based on escalation
• Assigned help desk tickets to the members of the team based on each techs skills and knowledge.
• Assisted in training other technicians in order to troubleshoot help desk issues.
• Collaborated extensively with IT Manager on high profile time sensitive projects.
• Coordinated with IT manager to determine equipment and software needs for win 10 migration.
• Worked closely with third party vendors to determine business solutions IT equipment.
• Assisted users with any questions and technical issues. Recommended needed upgrades.
• Assisted with organizing software and equipment to make items more accessible
• Organized and created documentation knowledge base for installation steps.
• Resolve hospitals main network problems by providing a better logistic solutions to make their everyday tasks much easier
• Provide the Users with trainings on new Windows 7 & 10.

Confidential

Network Administrator

Responsibilities:

• Supporting high level federal customers
• Provided cabling, telephone, Cisco, VOIP and server setup to numbers small business clients
• User and Server software installation & updates / upgrades including win7 & win8
• Database maintenance through quality control checks & data updates
• System backup management & E-mail server & quarantine system management using systematic Norton ghost utilities
• Web content filtering management by setting up firewalls
• User support for basic applications such as installing printers in Windows 7& Windows 8 & latest Microsoft Office version
• Provided Support for Windows Server
• Developed Windows Server Patching Process and Procedures
• Worked with customers to ensure Windows Servers are up to date
• Worked with Compliance to ensure all devices are compliant with all policies and procedures
• Remote user trouble shooting for on-the-road sales & service reps using join.me or by accessing a remote section on the server

Confidential

IT Field Operations Manager

Responsibilities:

• Provided excellent customer service and proactive technical expertise
• Remove viruses and spywares
• Desktop support (pc running on XP & Windows 7 ), voice and data systems and other wireless technologies including implementing new cloud software on iPad devices
• Set up new computers with data backup and customization running Windows 7 & Windows 8 using Sysprep utility
• Monitored day to day queue and real time data for health and availability using local backup tools
• Thoroughly tracked and document cases to completion with the help of IT Generation personnel to aid in metrics and reporting
• Participated in the maintenance and testing of software for Business Continuity & Disaster Recovery processes

Confidential

Stores Manager and Lead Technician

Responsibilities:

• Repaired and upgraded computers using Windows XP & Windows 7
• Build Custom built pcs running Windows XP & Windows 7
• Installed all operating systems for Windows or Apple
• Performed system checkups and maintenance
• Provided special training on computers
• Provided IT consulting services for all stores and departments
• Set up, configured and secured networking on an internal network secret server
• Network troubleshooting and computer repair
• Custom built servers and computers
• Software suite install & operating system & troubleshooting with online diagnostic
• Configured, and administered Microsoft Networks.