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Service Delivery Lead Resume

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SUMMARY

  • I am an experienced IT professional. I specialize in integrated IT systems for mergers and acquisitions and migrations and upgrades of authentication domains and messaging platforms, i.e.
  • Exchange upgrades or Notes or GroupWise to Exchange or Office365 migrations.
  • I have worked on small, large and solo teams successfully.
  • I am methodical and diligent.
  • I have an unparalleled work ethic.
  • My systematic and out of the box troubleshooting skills have served me well in the public, government, Fortune 500, healthcare and DoD sectors.
  • My end to end experience with people, products, processes and partners ensures I get the job done.
  • I am ITIL V3 Certified and hold an MCSE and Messaging (2003) certifications as well as Exchange 2010 certifications.
  • I have extensive migration experience and have used effectively Quest as well as native tools to perform migrations.
  • I can quickly and accurately articulate, whiteboard and document solutions and plans and implement change control processes.
  • I can build and document Greenfield environments as well as remediate and optimize existing and provide meaningful documentation to gain understanding of the infrastructure and provide a baseline for troubleshooting.
  • I am versed in server 2012 R2 domain upgrades, deploying IPAM and clustered Hyper - V and virtual machine deployment for failover and redundancy.

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Lead

Responsibilities:

Responsible for internal workings of our line of business tool Autotask and the results of a team of Network and Software Solutions Architects and professionals in the Upstate New York Region. Ran Autotask functions to generate montly billing details and customer invoices. Tracked and approved time and PTO for direct reports. Implemented Autotask AEM (Autotask Endpoint Management tool) to automate patching and software updates, monitor servers, workstations and network devices. Provided pre-sales input to all proposals and projects and time estimates for services for a team of 7 sales executives. Worked to resolve directly with customer’s gaps in support and any satisfaction with services issues. Implemented customer changeover to a new cloud based mail hygiene SaaS Solution (Fusemail). In addition to managing a busy IT shop, delivered as a SME (Subject Matter Expert) in Microsoft Active Directory and Exchange messaging Implementations, upgrades and migrations. Specialties: Infrastructure Discovery, Design and Project Planning. MCSE, O365 (Office 365) Exchange 2000 - Exchange 2016, Windows 2008 R2 - 2012 R2, Active Directory, Migrations, Quest Migration Tools, IT operations and management.

Confidential

Senior Consultant

Responsibilities:

Primarily as a Confidential Leveraged Employee performing migrations, mergers and divestitures of IT systems and messaging and authentication platforms. Designed, planned and deployed Microsoft inter-networking technologies such as Active Directory Federation Servers, Azure Active Directory connector servers and cloud infrastructure in support of Exchange on premise migrations as well as to Office 365.

Confidential

Principal Architect

Responsibilities:

Plan, design and execute and oversee complex migration and implementations of Microsoft Active Directory, Exchange and migrations using the Quest Migration Manager tools. Performed on and off boarding email from on premise or to on premise from Office 365 solutions. Write and collaborate with team members and customers on assessments, Design documentation, as-built guides and project and migration communications and planning work products. Assist customers in writing Request for Proposals and my company in responding to RFPs. Performed escalations and remediation of failed or migrations not meeting requirements at universities, federal agencies, and Fortune 500 corporations. I Mentor and interview candidates for the AD, Exchange and Quest practices for my company giving approval to hire. Have demonstrated successfully, deep technical as well as the consultancy planning, communication and soft skill set in high pressure, fast paced environments.

Confidential

Senior Solutions Architect

Responsibilities:

Perform pre-sales scoping calls for complex national and global migrations projects. Interview candidates for technical and consultancy skill sets. Lead technical writing effort to develop an engagement template library for consultants to standardize engagement deliverables. Upgrading our internal and external testing and training lab to improve functionality and ease of use. Provide oversight and peer review for projects and deliverables. Perform onsite infrastructure discovery, design and implementation of Active Directory, Exchange and Quest migration tools. Provide documentation of design, specifications and planning and communications for migrations.

Confidential

Senior Solutions Architect

Responsibilities:

Analyzed customer workflow, process and current technologies and design roadmap to implement state of the art storage, platforms and services to reach business goals. Assessed, designed and delivered Active Directory and Exchange migration and consolidation projects. Used Quest tools for migrations, consolidations and Active Directory granular restores. Provided design review and staff augmentation for public sector companies, of up to 50,000 users, implementing migrations and upgrades to Active Directory 2008 and Exchange 2010. Planned and designed Exchange 2010 solutions that provided high availability, site resiliency and eliminate single points of failure for messaging and authentication systems. Worked closely with customer network teams to craft optimal solutions nationally and globally.

Confidential

Senior Consultant

Responsibilities:

Performed automated workflow assessments, requirements gathering and implementation design documentation. Remediated and implemented Microsoft Exchange Messaging platforms. Upgraded Active directory schema and Forrest and domain levels for global organizations. Interacted and coordinated complex change control with multiple disciplinary customer teams such as the Active Directory, Network, Security, Help Desk and stake holders to achieve mitigation strategies for successful projects for Industry leading corporations.

Confidential

Senior Project Consultant / Practice Lead

Responsibilities:

Performed assessments, designed and delivered Active Directory and Exchange Messaging solutions. Performed Virtual Readiness Assessments using VMware Capacity Planner. Successfully performed AD and Exchange upgrades from each version of Windows domains from NT 4 to Windows 2008 R2 and Exchange 5.5 to Exchange 2010 in all server, database and clustering configurations. Published Exchange through ISA, TMG and UAG server arrays. Used Quest Migration tools for NT4 to perform Exchange 2003 and Exchange 5.5 / 2000 to 2003 and 2007 mail migrations. These tools include: Quest Domain Migration Wizard, Exchange Migration Wizard and the Novell Directory System Wizard. Delivered Consultative Whiteboard Sessions to customers migrating from Novell to NT, Lotus Notes and GroupWise to Exchange Have successfully performed over 45 engagements for Confidential, including a 16,000 user Exchange 2007 migration escalation in 5 weeks. Have built Exchange SCC clusters, CCR clusters, SCR clusters and failed over SCR interstate for a fortune 100 company as part of their data center move. Have upgraded and migrated several colleges / universities including: Kean State, UMASS Boston, SUNY Optometric, Rockefeller institute and done AD/Exchange health checks and remediation at Cornell University. Developed, documented and tested Confidential ’s internal process for building their Domain Controllers on 32 bit and 64 bit platforms and deployed Quest Recovery Manager as AD recovery solution between US and EMEA. As a Confidential Practice Lead and senior consultant, regularly assessed, architect and implement complex environments and remediate existing infrastructure DNS, DHCP, WINS and AD and Exchange infrastructures.

Confidential, New York

Remote Deployment Manager

Responsibilities:

Designed Active Directory structure for a five-county pilot project and the boroughs of New York City. Built and cloned high end IBM servers using Remote Deployment Manager and Powerquest software under a short deadline and in a high-pressure environment. Designed printing strategies using Internet Printing Protocol and Active Directory Printer tracking. Designed and maintained Software Update Services infrastructure for state-wide network. Supervised one web designer, four senior network engineers and four site survey technicians. Assisted in planning statewide deployment of Active Directory structure and hardware. Troubleshoot Human Services Network hardware and software issues above level 3 support expertise. Implemented state wide change control windows.

Confidential

Adjunct Professor with above position

Responsibilities:

Adjunct Instructor teaching: Windows 2003, NT 4.0, XP and Windows 9x, Networking, A+, Security +, Database design, Office Applications and E-Commerce. Built college’s 2003 network and arranged donations of approximately $40,000 dollars’ worth of technology equipment from private donors. Taught weekends and evening courses in addition to my full-time position as consultant in above position.

Confidential, Albany, NY

Senior Network Engineer

Responsibilities:

Stabilized and optimized the corporation’s NT4 network to prepare for migration to Windows 2000/Active Directory in role of Senior Network Engineer. Installed over 20 Windows 2000 servers on Compaq rack mounted equipment. Maintained .NET Passport Servers for www. Confidential .com. Configured Cisco routers for stores using dedicated data-lines and dial-up accounts to transfer sales data. Oversaw data backup with VERITAS and Arcserve, successfully completed recovery exercise at off-site facility (SunGard) of Exchange, File and Domain controller servers. Built and maintained file servers, ISA proxy array, DNS and WINS servers and maintained VPN connectivity for remote users. Planned and conducted NT 4.0 to Windows 2000 corporate upgrade with zero downtime and no loss of revenue.

Confidential, S. Glens Falls, NY

Network Analyst

Responsibilities:

As Network Analyst and chief IT lead with the South Glens Falls School District, planned, ordered and deployed a 3.5-million-dollar bond project to build a 65 square mile WAN, install over 20 servers and over 2,000 desktops and laptops. Implemented an NT network, Exchange email server and IIS web site. Migrated network from Novell to Windows 2000. Trained over 250 staff as part of the above project to use email, Internet and desktop applications. Created the district’s web page at confidential using IIS web server and MS FrontPage. Led and trained teachers and administrators in providing a self-administered web page for every class and department on the District’s web site. Created Microsoft NT 4.0 network for printer sharing and Internet access for patrons and staff to cut printer deployment and management costs. Gave public talks on the Internet and computing to the community. Instituted Web proxy to enhance bandwidth on fractional T1 data line. Created the library’s web page at www. Confidential .org. Taught Library Research Methods (Lib 101 - 1 Credit) as an adjunct professor over a period of two years. Class consisted of teaching research strategies, problem stating and solving and writing techniques to include two styles of bibliographies to academic standards. Created the college’s archives using standard archival methods, using finding aids and preservation materials. Provided research assistance as reference librarian to students and staff and catalogued the library’s 18th century rare book collection.

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