OBJECTIVE STATEMENT:

A dynamic, visionary, individual with proven experience managing and administering complex technical environments seeking a position as an Information Technology Professional in a team - oriented, progressive organization.

PROFESSIONAL PROFILE:

• Solutions driven professional with extensive experience in designing/implementing technical solutions and managing projects.
• Customer focused, highly organized self-starter with effective customer service skills and demonstrated ability to manage technical aspects of projects, create tailor made customer solutions, build relationships, communicate solution strategy, and provide technical expertise, support, and training to customers.
• Resourceful, creative problem solver with proven aptitude to analyze and translate complex requirements and business problems and design/implement innovative custom solutions.
• Articulate communicator who can bridge the gap of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers and technical/engineering teams.

PROFESSIONAL EXPERIENCE:

Senior IT Solutions Engineer

Confidential

Responsibilities:

• Engage with assigned or targeted customer organizations.
• Collaborate and partner with other business development professionals to document sales and solution strategies and plans.
• Install and configure DHCP based on the needs of the business to ensure maximum system availability including IP pools and reservations for critical systems
• Configure web servers with the IIS role to deliver web services
• Configure DNS servers to ensure end user satisfaction.
• Install and setup VMware Hypervisor clusters to provide virtual environments
• Deploy Citrix solutions such as XenServer, XenDesktop and XenApp for business needs.
• Create value by sharing technical knowledge and expertise with assigned or prospective customers. Discovers customer needs and requirements, determine customer problem areas, and articulate recommended solution(s) or product(s).
• Orchestrate sales calls and demonstrate the value of company solutions and products. Deliver sales materials and presentations. Provide advice to business and technical decision makers within the customer organization.
• Maintain knowledge of applicable industry technology trends. Serve as an established subject matter expert on customer architecture, business requirements, and company solutions/products. Advise customers on alternative approaches, designs, and means to achieve objectives for current or potential future services.
• Provide assessments, analyses, and recommendations for assigned customer current or contemplated architectures or infrastructures. Utilize technical expertise and knowledge of trends to anticipate customer needs.
• Participate in qualification of opportunities before entering the quote process and eliminate those that are not suitable for further pursuit.
• Provide support and specialized input to opportunity pursuits and requests for proposals (RFPs).
• Craft technical solutions and guides and oversee development of costing, itemized listing of equipment/software, diagramming, and supporting technical text for solution/product description. Ensure customer interests and needs are met.
• Develop appropriate integration solutions. Identify and articulate requirements to company service centers and portfolios on anticipated future needs.
• Educate the transition and account delivery teams on the solution designed and sold to the customer.
• Work closely with sales team and vertical leaders to identify vertical-specific solutions or approaches that help meet company growth/market penetration goals.
• Conduct disaster recovery (DR) testing/recovery.
• Contact vendors for service calls and outages.
• Maintain ownership of tickets, projects and NPDs.
• Build professional relationships with all clients, groups and vendors.

Senior Project Engineer

Confidential

Responsibilities:

• Provide administration of servers.
• Provide support to production and UAT environment.
• Work with Citrix 4.5, 6.0, 7.5/6, IIS 6/7, SQL 2008r2/2012, Windows 2003, 2008, 2008r2 and 2012.
• Conducted DR testing and recovery.
• Formulate a migration strategy for a 4 tiered migration including: Development, Quality Assurance, Staging and Production
• Ensure regulatory compliance of all data transfer during the relocation of key applications
• Minimize downtime of Tier 1 systems
• Created site/network documentation.
• Supported numerous applications.
• Contacted vendors for service calls and outages.
• Work with the Networking Group to validate all needed security changes were made to allow for communication flow
• Provide required artifacts for compliance including Design Proposal Summaries and present them to the Architecture Review Committee
• Ensure the decommission of legacy systems was completed in order to recover resources
• Guide system owners in the migration process
• Communicate with leadership regarding process and timelines
• Lead efforts with the Security Team to ensure maximum security policies were implemented
• Create process documentation and system design
• Collaborate with the automation Group on resource provisioning policies and procedures
• Ensure the Business Systems were at the required compliance level for migration to the new Datacenter
• Utilize capacity planning tools to recover hardware resources and forecast future equipment needs
• Assist in the procurement of storage capacity for application/database migration
• Provide guidance to the HP engineers who assisted in the migration process

Environment: Windows Server 2008/2012, vSphere 4.x/5.x,vCenter Server 4/5/6, VMware Horizon Manager 4/5, Windows 7/8 and XP SP3, MS Exchange 2007/2010/2013 , Active Directory, MS Office 2007/2010/2013 , SharePoint 2010/2012, WebEx, Cisco VPN, SQL 2000/ 2005/2008/2012 R2, Symantec Endpoint Protection 12.x, CitrixXen Server 6.5, Citrix XenApp 6.5, Microsoft Hyper-V

Supervisor of IT Operations

Confidential

Responsibilities:

• Supervise 15 Engineers on a daily basis and provided performance reviews
• Executed Citrix XenServer, XenDesktop, XenApp support
• Worked closely with key decision makers to ensure project timelines and budgets were adhered to
• Worked as primary liaison between steering committee members and technical leads to ensure the communications flow was optimal
• Designed a standard for the environment to provide consistent hardware and software platforms across the organization
• Architected a NetApp solution to replace the existing environment in order to save budget in the data centers
• Virtualized 90% of the internet solutions hardware which resulted in a 2/3 reduction in data center requirements
• Orchestrated an annual PEN Test to ensure corporate compliance and ensure SLA agreements
• Participated in weekly change management discussions to mitigate risk on project plans
• Conduct weekly reviews to track on Project goals, risks/concerns and Project timeline
• Sponsor and lead efforts in providing a reliable, efficient, and secure infrastructure through the implementation of best practices in the design and installation of servers and networks.
• Organize and lead daily Project meeting status updates with Steering Committee Members.
• Supervise daily Team Member discussions on a priority basis.
• Share responsibility for business issues entrusted to the IT Operations Team. Resolve issues; remove obstacles, rather than just reporting them. Naturally inclined to solve problems, not just identify challenges.
• Communicate effectively with internal clients to identify needs and evaluate alternative business solutions and strategies.
• Continually define ways to increase internal client satisfaction and deepen client relationships.
• Maintain lasting internal client relationships.
• Ensures practice delivers superior solutions to internal clients.
• Provide senior level resolution to internal client issues.
• Ensure IT system operation adheres to Regulations
• Provide coaching techniques to employees to ensure work is completed to standards.
• Manage the overseeing of servers, software, processes, and procedures related to network performance and monitoring.
• Maintain secure network environment, including: network access, remote access, VPN, e-mail, firewall, anti-virus, and data access controls.
• Provide proactive leadership in the identification of potential issues, such as network and server performance issues, single points of failure, and capacity planning.
• Develop and maintain IT infrastructure specific policies, processes, and procedures based on best practices.
• Serve as technical authority on IT infrastructure for the IT division.
• Implement new technologies, additions, and upgrades to the network and related systems, including the research and selection of new equipment and software.
• Suggest and provide IT solutions to business and management problems.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Environment: Windows Server 2008/2012,vSphere 4.x/5.x,vCenter Server 4/5/6, VMware Horizon Manager 4/5, Windows 7/8 and XP SP3, MS Exchange 2007/2010/2013 , Active Directory, MS Office 2007/2010/2013 , SharePoint 2010/2012, WebEx, Cisco VPN, SQL 2000/ 2005/2008/2012 R2

Global Virtualization Infrastructure Supervisor

Confidential, Wauwatosa, WI

Responsibilities:

• Insured PCI and HIPAA compliance.
• Supervise a team of 8 Engineers on the design and implementation phases of a new virtualization strategy
• Performed with a high level of proficiency with all Windows including XP, 7, 8, 8.1, Server 2003/2008/2008 r2/2012.
• Established active directory and group policy administration.
• Provided ESX management/patching, Citrix 4 thru 5.X and Exchange 2007/2010 administration.
• Worked with DNS, DHCP, IIS, SQL, Windows 2003, 2008, 2008r2 and 2012.
• Oversaw group policy and active directory administration and Exchange 2003/2007/2010.
• Worked with SQL 2005/2008/2012 , Intermediate Linux (Suse, Red Hat and Ubuntu), MS
• Responsible for the design and implementation of Global Microsoft Server and VMware solutions across multiple heterogeneous environments in an enterprise data center environment. Interface with server technology and design leads and translate business requirements and technology standards to workable designs and solutions.
• Design, develop, and implement hardware/software solutions that enhance or extend the enterprise VMware and Microsoft Infrastructures.
• Implement On Demand solutions with VMware View 5 for IT as a service to customers
• Design internal solutions using VDI to allow internal business users to have a test arena
• Evaluate emerging technologies in the areas of VMware and Microsoft along with developing the associated strategic road-map, ensuring that current and planned technical solutions are compatible with the company's business needs and strategic objectives.
• Review and update standard configurations and procedures based on best practices.
• Perform technical troubleshooting to solve complex technical problems. Document all solutions to assist in handling future similar problems.

Environment: Windows Server 2008 and Server 2003,vSphere 4.x and 5.x,vCenter Server 4/5, VMware View Manager 4/5, Windows 7 and XP SP3, MS Exchange 2007/2010, Active Directory, MS Office 2007/2010, SharePoint 2010, WebEx, Cisco VPN, SQL 2000/2005/2008

Senior Infrastructure Architect

Confidential, Gurnee, Illinois

Responsibilities:

• Manage HP MSA and EVA disk Arrays
• Build and optimize a new VMware ESXi5 Virtual Farm
• Maintain a VMware View environment for our external employees to use for development
• Manage an Active Directory Environment

Environment: Windows Server 2008 and Server 2003,vSphere 4.x and 5.x,vCenter Server 4/5, VMware View Manager 4/5, Windows 7 and XP SP3, MS Exchange 2007/2010, Active Directory, MS Office 2007/2010, SharePoint 2010, WebEx, Cisco VPN, SQL 2000/2005/2008

Senior Network Infrastructure Supervisor

Confidential, Waterloo, Wisconsin

Responsibilities:

• Supported 15 engineers in the project work and daily operations
• Plan, Organize, and schedule the upgrade of the existing VMware environment to vSphere
• Plan and implement the conversion of physical hardware to the virtual environment
• Maintain the current VMware hardware to include performance optimization and best practice configuration
• Set up Cisco and Avaya phone systems (VoIP and PBX).
• Manage a dynamic VDI environment for our software developers
• Create virtual machines as needed to meet the requirements of the business
• Manage the virtual environment to ensure proper resource allocation and permission levels
• Manage the use of the virtual desktop solution in place
• Upgrade all components of the virtual environment
• Manage Fiber Channel SAN and iSCSI storage
• Ensure Business Continuity across the VM environment
• Assist with the deployment and configuration of virtual machines to business users
• Ensure all hardware complied with the compatibility matrixes
• Monitor licensing to leverage the available components of the software
• Provide backup/recovery solutions to guarantee system uptime and end user compliance Environment: Windows Server 2008 and Server 2003,vSphere 4, ESX 4 U1,vCenter Server 4, VMware View Manager 4, Windows 7 and XP SP3, MS Exchange 2007, Active Directory, Citrix XenApp 4.5, LANDesk, Microsoft Forefront, MS Office 2007, SharePoint, WebEx, VPN, MS Visual Studio 2008, SQL 2000/2005/2008

Senior Platform Technical Supervisor

Confidential, Madison, Wisconsin

Responsibilities:

• Supervised 30 engineers throughout the design and implementation process of a global standardization of Hardware and Software platforms
• Act as a Senior Technical team member to support the envisioning, planning, and building, stabilizing, deploying, and governing of project goals.
• Remediate the Windows NT environment in order to update to Windows Server 2003
• Work on Project Management Teams to ensure project goals and timelines were met.
• Facilitate communication between project steering committee members and the business units to ensure project needs and projected outcomes are met.
• Assist in Cost-Benefit Analysis for all proposed project plans.
• Apply a structured change management approach and methodology for change caused by project initiatives.
• Develop automated processes for providing user access and permission levels through login script, Group Policy and other LDAP methods.
• Supervise the implementation of build strategies and ensure that deployment personnel were using them to optimize performance.
• Creation of technical integration and business requirement documentation for new/existing launches.
• Assist with overall development priorities and customer rollouts by coordinating across Optimization, Customer Experience, Operations and Development groups.
• Define, evaluate, improve, and document department and implementation processes.
• Train and schedule deployment staff.
• Act as primary technical contact during planned environment changes.
• Provide daily production assistance and QA support to site developers.
• Windows Server 2008 and Windows Server 2003 Duties to Include:

Environment: Windows Server 2008 and Server 2003, Windows XP SP3, MS Exchange 2003, Active Directory, Citrix XenApp 4.5, LANDesk, Tivoli, Symantec Corporate v10, MS Office 2007 and Office 2003, Netware, SharePoint, WebEx, VPN, MS Visual Studio 2008, BlackIce

Systems/Network Infrastructure Manager

Confidential, Madison, Wisconsin

Responsibilities:

• Administered and maintained an automotive franchise network.
• Supervised 10 onsite experts at each of the 15 locations
• Utilized SNMP technologies for monitoring network utilization and uptime (PRTG, Kiwi Cat Tools, Big Brother, Cisco SNMP Tool)
• Coordinate with local telecomm providers to add WAN connections as the company expanded.
• Consulted with senior management and end users to evaluate requirements, recommend designs, and provide cost analyses, plan projects, and coordinate tasks for organizational improvements.
• Planned, tested, recommended, and implemented network, file server, mainframe, and workstation hardware and software.
• Installed, upgraded, and configured network printing, directory structures, user access, and security, software, and file services.
• Utilized Enterprise Management Software (SMS, WSUS, LANDesk, and TrackIt) for asset tracking, antivirus patching, OS updates, software distribution, and remote desktop connectivity.
• Maintained a Windows Server 2003 farm supporting 2000+ users across a LAN/WAN environment.
• Deployed VMware ESX technology to centralize/optimize the company’s infrastructure.
• Championed a company wide SAN (EMC) solution to improve end user experience and efficiency.
• Active Directory Management Including:
• Active Directory Architecture
• Designed and Managed the Domain Environment
• Organized Active Directory
• Configured Sites and Replication
• Implemented Domain Services
• Managed Users, Groups, and Computers
• Managed and maintained all Group Policies throughout organization
• Created, updated, and maintained login scripts
• Deployed Read-Only Domain Controllers Assisted with configuration and troubleshooting of enterprise applications that authenticated via Active Directory
• Envision, plan, build, and support a solution to upgrade corporate email system to Microsoft Exchange 2003 from Exchange 5.5.
• Managed a Citrix MetaFrame XP server farm hosting numerous published applications and web based utilities.
• Managed and maintained all aspects of the companies IPT solution within Cisco Unified Call Manager and Cisco Unity.
• Recommended network solutions for short-, medium-, and long-range network projects.
• Installed, configured and maintained network components.
• Determined plan layout for new hardware or modifications to existing layout.
• Provide desktop support to include application, hardware, and telephony needs.
• Developed and implement backup and disaster recovery plans.

Environment: Microsoft Server 2003, Windows XP SP2, Microsoft Office 2007, Exchange 2003, Active Directory 2003, Symantec Antivirus v10, Cisco Network Infrastructure and VOIP, Citrix MetaFrame XP, Track It