SUMMARY:

• System Administrator with over 8 years of hands - on and multi-tasking experience in Windows systems in local and remote locations.
• Having enterprise knowledge level of Windows platforms and skilled in server-side software and infrastructure I am dedicated to providing high-quality solutions and exceptional service. Experienced at problem solving in individual and team member environment.
• Using Microsoft System Center Configuration Manager in tandem with PowerShell scripting I have a primary focus on deploying and updating a numerous of different applications, systems, tools and managing Active Directory environment.
• I have been successful in producing positive results using SCCM for building, deploying, inventorying and troubleshooting various software at the Enterprise level.

PROFESSIONAL SKILLS:

• Microsoft Windows Server 2008, 2008 R2, 2012, 2016(AD, DNS, DHCP, DFS, GPO, WINS, IIS, RemoteApp, File Server, Terminal Server, Print Server, WSUS)
• System Center Configuration Manager 2012 SP1, 2016, Current Branch
• Microsoft Exchange Server 2016 (CAS, Mailbox)
• PowerShell Scripting
• Virtualization (VMWare ESXi, Hyper-V)
• Microsoft Windows Win7 / Win8 / Win 10
• Testing, troubleshooting and implementation
• Customer support and service (HelpDesk, ServiceDesk)
• Administration of LAN more 250 PCs.

WORK EXPERIENCE:

System Administrator

Confidential

Technologies: Microsoft Windows Server 2016 (SCCM, AD, DNS, DHCP, DFS, File Server, Terminal Server, RemoteApp, Hyper-V, Print Server), Microsoft Exchange Server 2016 (CAS, Mailbox).

Responsibilities:

• Implemented and configured Microsoft System Center Configuration Manager 2016.
• Created packages, collections and advertisements for software deployments via SCCM 2016.
• Provided integrated solutions utilizing a variety of software products with a focus on Microsoft Windows environment.
• Performed installation, evaluation, maintenance, and problem resolution for the SCCM server, further developed and executed a plan on patch management using PowerShell scripting.
• Configured DNS, DHCP, Active Directory, with focus on Domain Controller maintenance including Windows Server 2012, Windows Server 2016.
• Configured Group Policy Objects to create a secure Windows Infrastructure, including software deployment and security settings and configurations.
• Performed routine Active Directory tasks including creation of accounts, creating Distribution/Security groups, binding new computers to the domain along with moving and extracting mailboxes (Exchange 2016).
• Succeeded in projects:
• Implemented System Center Configuration Manager 2016 server for the company branch.
• Built out SCCM to manage all Windows Systems (Desktops and Servers) for Applications and Software updates.
• Migrated All Windows 7 systems (250+) to Windows 10 over a 4 - month period.
• Migration of domain controllers to MS Windows 2016.

Senior Technical Support Manager

Confidential

Technologies: Microsoft Windows Server (AD, DNS, DHCP, DFS, WINS, IIS, File Server, Terminal Server, RemoteApp, Hyper-V, Print Server).

Responsibilities:

• Led a team of three, in the direct day - to-day technical support for 250+ staff members.
• Supervised and trained HelpDesk technician and administrative staff.
• Developed corporate policies and procedures for implementation and usage of corporate technology assets.
• Provided local and remote technical support for hardware, software, network, and telecommunications.
• Diagnosed, troubleshot and resolved hardware, software or other network and system problems, replaced defective components when necessary.
• Red technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performed or ensured proper installation of cables, operating systems, or appropriate software.
• Collaborated with other levels of technical support to resolve information technology issues.
• Initial setup of a new office branch.
• Interviewed and hired new technical support personnel.
• Took active part in creating internal Knowledge base system for technical support.

System Administrator

Confidential

Technologies: Microsoft Windows Server 2003 (AD, DNS, DHCP, DFS, WINS, IIS, File Server, Terminal Server, Print Server, WSUS), Microsoft Windows Server 2008 (AD, DNS, DHCP, DFS, WINS, IIS, File Server, Terminal Server, RemoteApp, Hyper-V, Print Server), Microsoft Exchange Server 2007 (CAS, Mailbox).

Responsibilities:

• Configured users, service accounts, groups and other objects in Active Directory.
• Developed Organizational Units and managed user security with Group Policy Objects.
• Created and maintained email addresses and distribution lists in MS Exchange 2007.
• Supported DFS for file sharing and permissioning.
• Upgrade MS Exchange 2007 to SP3.
• Initial setup of a new office branch.
• Implementation of Endpoint Protection, Microsoft Forefront TMG, RemoteApp.
• Migration of domain controllers to MS Windows 2008 R2.

System Administrator

Confidential

Technologies: Administration of Windows Server 2000/2003/2008 (AD, DHCP, DNS, Terminal Server, File Server, MS SQL).

Responsibilities:

• Administrated Windows Server 2000/2003/2008 (AD, DHCP, DNS, Terminal Server, File Server, MS SQL).
• Scheduled installations, upgrades and maintained them in accordance with established IT policies and procedures.
• Monitored and tuned server infrastructure to achieve optimum level of performance.
• Performed routine SQL administration tasks, including reports generation, and database maintenance.
• Serviced office printers, video conference system.
• Administrated LAN - 60 PCs.