Desktop Administrator Resume Newark, Ohio - Hire IT People

SUMMARY

Worked on windows machines for 7 years ranging from windows XP to windows 10
Advanced experience building work and personal desktop machines and upgrading hardware
Looking for Desktop Support Roles direct hire preferably
Quick learning of operating systems
Excellent Customer Service Skills

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Newark, Ohio

Desktop Administrator

Responsibilities:

Confidential, Columbus, Ohio

Field Tech

Responsibilities:

Provided support for 60 end users
Maintained 200 pieces of equipment on-site ranging from desktops to printers to barcode scanners, Windows environment
Remote accessed machines using SCCM Remote
Maintenance on printers, copiers, laptops, desktops
Worked with various managerial teams
Managed users with Active Directory
Supported MS Office versions 2010/2016 including Outlook
Managed tickets with ServiceDesk Now.

Confidential, Columbus, Ohio

Senior Enterprise System Technician

Responsibilities:

Responsible for 60 end users working on-site and remotely
Maintained 200 pieces of equipment on-site ranging from desktops to printers, all windows programs.
Remote accessed machines using SCCM Remote
SCCM Imaging of machine
Maintenance on printers, copiers
Worked with various managerial teams
Managed users with Active Directory, CA Provisioning Manager, SCCM, Config Manager
Maintained Cisco phones and softphones
Supported MS Office versions 2010/2013 including Outlook
Supported Windows 7/10
Managed tickets with Service Now.

Confidential, Columbus, Ohio

Field Support Technician

Responsibilities:

IMaintained 70 laptops and desktops, while providing support for users in office and throughout the state
Remote assistance using Goverlan Goveran, Dameware, and Teamviewer
Imaged desktops and laptop machines for users within the office and across the state
Performed hardware upgrades to machines as needed