It Consultant/systems Administrator Resume
New Canaan, CT
TECHNICAL SUMMARY:
Operating Systems: Windows Server 2016, Windows Server 2012, Windows Server 2008, Windows Server 2003, Windows 2000 Server/Advanced Server, Windows NT 4.0 Server, Windows 10 Enterprise, Windows 10 Pro, Windows 8.0, Windows 8.1, Windows 7
Protocols: TCP/IP; SNMP, SMTP, LDAP; IMAP4; POP3, RDP, WinRM
Software: Active Directory, Azure Active Directory, AWS, Adaxes, Duo, Meraki, VMWare, Microsoft Intune, MDM, Office 365, Microsoft Exchange Online, Exchange Server 2003/5.5, SharePoint, ConnectWise, Kaseya VSA, BlackBerry Enterprise server, RightFax, Symantec/KVS Enterprise Vault, Tumbleweed Message Management System, Postini Message Management, Citrix, WhatsUP Gold, Backup Exec, Microsoft Office 365/2019 Pro Plus, Windows 10, 8,7, XP, 2000/98/97, iManage (Interwoven), PCDocs, PowerDocs, Remedy, TeamViewer, DHCP, DNS, Telnet, FTP.
Hardware: FortiGate SD - WAN, HP ProLiant servers, Dell PowerEdge servers. Cisco Catalyst switches, Cisco Pix Firewalls 515E, Cisco VPN Concentrator, Blue Coat proxy appliances, Overland storage units, HP Desktops & Laptops, Dell Desktops & Laptops
PROFESSIONAL EXPERIENCE:
IT Consultant/Systems Administrator
Confidential, New Canaan, CT
Responsibilities:
- Supporting Office 365 products including SharePoint, Exchange, OneDrive, Teams
- Office Move - Moving and setting up Server, Network equipment, desktops
- Kaseya VSA scripting - Update Channel Release for O365
- Server migration to AWS
IT Consultant
Confidential, NYC
Responsibilities:
- Setup Azure Active Directory Domain (Cloud Only Identity)
- G Suite to Exchange Online (Office 365) Email Migration
- Configured Microsoft Intune/Mobile Device Management (MDM)
- Setup SharePoint Sites
- Setup and configured Intune Device and User Policies
- Created Standard PC Build, OS upgrade, Microsoft Office 2019 Pro Plus VLSC install
- Rolling out 25 desktops in 3 locations
- Created Window 10 Enterprise PC build document
- User training on using Office
Confidential, Wilton, Connecticut
Owner
Responsibilities:
- We are partnered with bankrate.com
- Search Engine Optimization (SEO) to rank very high for keywords in Google and Bing
- Configured Google ad delivering platform DoubleClick on multiple websites
- Implemented user tracking software including Google Analytics, StatCounter and Quantcast
- Troubleshoot website issues and hosting issues
IT Manager/Consultant
Confidential, New York, New York
Responsibilities:
- Researched and recommended Microsoft Azure cloud-based solution for file server, application server, email on Exchange Online and SharePoint sites
- Implemented a pop3 email migration to Microsoft Exchange Online/Office 365
- Setup and configured SharePoint Sites
- Setup and configured OneDrive
- Provided 1st and 2nd level Desktop support for hardware and software issues, logging and resolving tickets in GoToAssist Service Desk iOS and Android support for email setup
- Implemented help desk tracking software GoToAssist Service Desk
- Opened multiple office locations installing network, PCs, Printers
- Setup and manage users and groups in Microsoft Azure Active Directory for Office 365
- Reviewed, recommended, and implemented HIPPA compliant eFax solution for HQ and all branch locations
- Reviewed and recommended Firewall/VPN Solution for all locations
- Email account management, Windows account management
LAN Manager/IT Manager
Confidential, New York, New York
Responsibilities:
- Managed day to day operations of the New York IT department
- Managed desktop and Network support groups, including managing the work load and staff of 6 to 7 support specialists, assigning service requests, projects, interacting with attorneys, management and staff.
- Provide level 3 technical support to all domestic and international departments.
- Created annual capital and expense budget for the NY LAN and Desktop departments, including planning for replacing older equipment, budgeting for new technologies and expected attorney growth.
- Designed, procured, implemented, configured and maintained Windows 2003, Windows 2008 and Exchange 2003 Enterprise servers for the New York office of 50+ servers in a global environment of 250+ servers and 1600 users in 18 offices.
- Core project team member that designed an Exchange migration plan for the firm, migrating and consolidating from 40 Exchange 5.5 servers to 22 Exchange 2003 servers, migrated 500+ mailboxes in New York containing 1.2 TB of data, implemented system monitoring and maintenance, mailbox user policies, reorganized public folders and GAL.
- Project team member that designed and migrated the firm from an NT 4.0 domain of 150 servers to an AD 2003 domain of 150 servers.
- Troubleshoot and resolve issues with all network hardware and network operating systems in New York and other office locations.
- Disaster recovery restore tests of Exchange servers, print servers, Blackberry servers, document management servers.
- Designed and implemented Blackberry Enterprise server and rolled out 250+ Blackberry devices for the New York and Washington D.C. offices.
- Implemented email archiving solution for the New York office. Including user notifications, setting up archiving polices, software installations, troubleshooting issues and restoring email from the archival vault.
- Upgraded Blackberry Enterprise server from 3.7 to 4.0.
- Troubleshoot and resolve all email issues, messaging policies. Email encryption including VPN links and certificates.
- Migrated 25+ Windows 2000 servers to Windows 2003 servers.
- Migrated over 40 Windows 4.0 servers to Windows 2000 servers.
- Project lead for upgrading 10 Rightfax servers from RightFax 8.5 to 8.7, including creating build documentation or upgrading servers, deleting and creating new Exchange connectors, assisted offices with migration.
- Coordinated and assisted with Windows Server 4.0 to Windows 2000 migration in the London office.
- Managed site relocation for London office, including ordering circuits, coordinating move, setting up the network in the new location.
- Designed, managed and setup Paris office location of 60+ users. Implemented network and server structure from the ground up, from servers to WAN connection. Email migration from Lotus Notes to Exchange.
- Rolled out Citrix for two offices and 300+ users, including Citrix server builds, RSA security server builds, creating RSA accounts, administrative and user documentation.
- Evaluated several software products including Mailbox Manager, NetIQ, KVS.
- Core project team member on designing build documentation and procedures for new office locations.
Senior Tech Support Specialist
Confidential, New York, New York
Responsibilities:
- User account management for all systems including Exchange, NT, Netware, DocsOpen, RSA Security and RightFax.
- Migrated 500+ mailboxes from GroupWise to Exchange, including migrating mailboxes, rolling out Outlook 98, importing calendar items.
- Manage network and servers of three remote locations, London, Paris and Washington D.C.
- Built and managed Exchange 5.5 servers in three sites.
- Configured and maintained Proxy server 2.0, including policies, FTP and SSL access. Configured Internet Explorer with proxy settings for 600 users.
- Migrated 10 Novell NetWare 4.11 servers to Microsoft Windows NT 4.0/2000 servers.
- Monthly maintenance of running NDS Repair on Netware 4.11 servers.
- Senior technical resource for 1st and 2nd level support groups.
- Managed backups and restores for all servers.
- Migrated Litigation server of over 1 terabyte of data from Windows NT 4.0 to Windows 2000, including shares, security, litigation applications.
- Complete office move of network, servers, switches, and pc’s for 30+ users.
- Upgraded network backbone to 100baseT Ethernet with Nortel BayStack 450 switches.
- Setup point to point ISDN connection between main NY site and a trial site in NY using Ascend pipeline routers.
- Configured and managed a WAN connection with a satellite office in New York using Kentrox ATM access concentrators.