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It Consultant/systems Administrator Resume

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New Canaan, CT

TECHNICAL SUMMARY:

Operating Systems: Windows Server 2016, Windows Server 2012, Windows Server 2008, Windows Server 2003, Windows 2000 Server/Advanced Server, Windows NT 4.0 Server, Windows 10 Enterprise, Windows 10 Pro, Windows 8.0, Windows 8.1, Windows 7

Protocols: TCP/IP; SNMP, SMTP, LDAP; IMAP4; POP3, RDP, WinRM

Software: Active Directory, Azure Active Directory, AWS, Adaxes, Duo, Meraki, VMWare, Microsoft Intune, MDM, Office 365, Microsoft Exchange Online, Exchange Server 2003/5.5, SharePoint, ConnectWise, Kaseya VSA, BlackBerry Enterprise server, RightFax, Symantec/KVS Enterprise Vault, Tumbleweed Message Management System, Postini Message Management, Citrix, WhatsUP Gold, Backup Exec, Microsoft Office 365/2019 Pro Plus, Windows 10, 8,7, XP, 2000/98/97, iManage (Interwoven), PCDocs, PowerDocs, Remedy, TeamViewer, DHCP, DNS, Telnet, FTP.

Hardware: FortiGate SD - WAN, HP ProLiant servers, Dell PowerEdge servers. Cisco Catalyst switches, Cisco Pix Firewalls 515E, Cisco VPN Concentrator, Blue Coat proxy appliances, Overland storage units, HP Desktops & Laptops, Dell Desktops & Laptops

PROFESSIONAL EXPERIENCE:

IT Consultant/Systems Administrator

Confidential, New Canaan, CT

Responsibilities:

  • Supporting Office 365 products including SharePoint, Exchange, OneDrive, Teams
  • Office Move - Moving and setting up Server, Network equipment, desktops
  • Kaseya VSA scripting - Update Channel Release for O365
  • Server migration to AWS

IT Consultant

Confidential, NYC

Responsibilities:

  • Setup Azure Active Directory Domain (Cloud Only Identity)
  • G Suite to Exchange Online (Office 365) Email Migration
  • Configured Microsoft Intune/Mobile Device Management (MDM)
  • Setup SharePoint Sites
  • Setup and configured Intune Device and User Policies
  • Created Standard PC Build, OS upgrade, Microsoft Office 2019 Pro Plus VLSC install
  • Rolling out 25 desktops in 3 locations
  • Created Window 10 Enterprise PC build document
  • User training on using Office

Confidential, Wilton, Connecticut

Owner

Responsibilities:

  • We are partnered with bankrate.com
  • Search Engine Optimization (SEO) to rank very high for keywords in Google and Bing
  • Configured Google ad delivering platform DoubleClick on multiple websites
  • Implemented user tracking software including Google Analytics, StatCounter and Quantcast
  • Troubleshoot website issues and hosting issues

IT Manager/Consultant

Confidential, New York, New York

Responsibilities:

  • Researched and recommended Microsoft Azure cloud-based solution for file server, application server, email on Exchange Online and SharePoint sites
  • Implemented a pop3 email migration to Microsoft Exchange Online/Office 365
  • Setup and configured SharePoint Sites
  • Setup and configured OneDrive
  • Provided 1st and 2nd level Desktop support for hardware and software issues, logging and resolving tickets in GoToAssist Service Desk iOS and Android support for email setup
  • Implemented help desk tracking software GoToAssist Service Desk
  • Opened multiple office locations installing network, PCs, Printers
  • Setup and manage users and groups in Microsoft Azure Active Directory for Office 365
  • Reviewed, recommended, and implemented HIPPA compliant eFax solution for HQ and all branch locations
  • Reviewed and recommended Firewall/VPN Solution for all locations
  • Email account management, Windows account management

LAN Manager/IT Manager

Confidential, New York, New York

Responsibilities:

  • Managed day to day operations of the New York IT department
  • Managed desktop and Network support groups, including managing the work load and staff of 6 to 7 support specialists, assigning service requests, projects, interacting with attorneys, management and staff.
  • Provide level 3 technical support to all domestic and international departments.
  • Created annual capital and expense budget for the NY LAN and Desktop departments, including planning for replacing older equipment, budgeting for new technologies and expected attorney growth.
  • Designed, procured, implemented, configured and maintained Windows 2003, Windows 2008 and Exchange 2003 Enterprise servers for the New York office of 50+ servers in a global environment of 250+ servers and 1600 users in 18 offices.
  • Core project team member that designed an Exchange migration plan for the firm, migrating and consolidating from 40 Exchange 5.5 servers to 22 Exchange 2003 servers, migrated 500+ mailboxes in New York containing 1.2 TB of data, implemented system monitoring and maintenance, mailbox user policies, reorganized public folders and GAL.
  • Project team member that designed and migrated the firm from an NT 4.0 domain of 150 servers to an AD 2003 domain of 150 servers.
  • Troubleshoot and resolve issues with all network hardware and network operating systems in New York and other office locations.
  • Disaster recovery restore tests of Exchange servers, print servers, Blackberry servers, document management servers.
  • Designed and implemented Blackberry Enterprise server and rolled out 250+ Blackberry devices for the New York and Washington D.C. offices.
  • Implemented email archiving solution for the New York office. Including user notifications, setting up archiving polices, software installations, troubleshooting issues and restoring email from the archival vault.
  • Upgraded Blackberry Enterprise server from 3.7 to 4.0.
  • Troubleshoot and resolve all email issues, messaging policies. Email encryption including VPN links and certificates.
  • Migrated 25+ Windows 2000 servers to Windows 2003 servers.
  • Migrated over 40 Windows 4.0 servers to Windows 2000 servers.
  • Project lead for upgrading 10 Rightfax servers from RightFax 8.5 to 8.7, including creating build documentation or upgrading servers, deleting and creating new Exchange connectors, assisted offices with migration.
  • Coordinated and assisted with Windows Server 4.0 to Windows 2000 migration in the London office.
  • Managed site relocation for London office, including ordering circuits, coordinating move, setting up the network in the new location.
  • Designed, managed and setup Paris office location of 60+ users. Implemented network and server structure from the ground up, from servers to WAN connection. Email migration from Lotus Notes to Exchange.
  • Rolled out Citrix for two offices and 300+ users, including Citrix server builds, RSA security server builds, creating RSA accounts, administrative and user documentation.
  • Evaluated several software products including Mailbox Manager, NetIQ, KVS.
  • Core project team member on designing build documentation and procedures for new office locations.

Senior Tech Support Specialist

Confidential, New York, New York

Responsibilities:

  • User account management for all systems including Exchange, NT, Netware, DocsOpen, RSA Security and RightFax.
  • Migrated 500+ mailboxes from GroupWise to Exchange, including migrating mailboxes, rolling out Outlook 98, importing calendar items.
  • Manage network and servers of three remote locations, London, Paris and Washington D.C.
  • Built and managed Exchange 5.5 servers in three sites.
  • Configured and maintained Proxy server 2.0, including policies, FTP and SSL access. Configured Internet Explorer with proxy settings for 600 users.
  • Migrated 10 Novell NetWare 4.11 servers to Microsoft Windows NT 4.0/2000 servers.
  • Monthly maintenance of running NDS Repair on Netware 4.11 servers.
  • Senior technical resource for 1st and 2nd level support groups.
  • Managed backups and restores for all servers.
  • Migrated Litigation server of over 1 terabyte of data from Windows NT 4.0 to Windows 2000, including shares, security, litigation applications.
  • Complete office move of network, servers, switches, and pc’s for 30+ users.
  • Upgraded network backbone to 100baseT Ethernet with Nortel BayStack 450 switches.
  • Setup point to point ISDN connection between main NY site and a trial site in NY using Ascend pipeline routers.
  • Configured and managed a WAN connection with a satellite office in New York using Kentrox ATM access concentrators.

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