Manager Field Service Resume
Alexandria, VA
SUMMARY
- Superb technical and managerial experience in the area of computer and printer field service maintenance and repair.
- 20 years of solid managerial experience and an effective leader with the ability to delegate responsibilities in order to maximize productivity and increase morale.
- Outstanding customer service and interpersonal skills necessary to ensure customer satisfaction and the need to constantly exceed their expectations.
- Disciplined and confident enough to work as an individual or collaborate with a team.
PROFESSIONAL EXPERIENCE
Manager Field Service
Confidential, Alexandria, VA
Responsibilities:
Lead the service department of seven field service engineers, an administrative assistant and dispatcher. Prioritized work orders to ensure customer satisfaction and effective use of resources. Negotiated and drafted service agreements and contracts in both government and private sectors. Assisted sales with writing technical proposals for government contracts. Responsible for budget planning and inventory control. Reviewed and counseled employees under my supervision.
Field Service Engineer
Confidential, Springfield, VA
Responsibilities:
Repaired and maintained Raytheon’s airport reservations systems including terminals, configuring multiplexers and concentrators, servicing mass storage units and tape backup units.
Service Manager
Confidential, Alexandria, VA
Responsibilities:
Started as Field Service Engineer servicing word processing equipment manufactured by Confidential Promoted to Service Manager and transferred to Philadelphia PA in 1977. Returned to DC Office as Service Manager 1981 which was the largest branch corporate office.
Field Service Engineer
Confidential, Arlington, VA
Responsibilities:
Field Service Engineer servicing typewriters and word processors in the Pentagon.
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