AREAS OF EXPERTISE

• Network Troubleshooting
• Configuration
• Applications Support
• QA testing and Certification
• Disaster recovery
• SharePoint Admin
• Manage Engine
• IIS Management
• System Administration and Management
• Desktop support
• Network Monitoring
• Office365 Admin
• OS Deployment
• Strategic Planning
• Customer care support
• Migration
• VMWare/ V - Sphere
• Deployment
• Exchange Admin
• Service Desk Plus

TECHNICAL SKILLS

• Excellent & professional customer service etiquette
• An organized and detail-oriented professional able to prioritize and perform tasks effectively to ensure timely project completion within a team environment or individually
• Analytical, organizational and problem solver with strong work ethic and desire to learn
• Windows desktop 10, 7, Vista, XP, 98 and 95, Novell, NT4.0, Microsoft Exchange 2010, Exchange 2003 Cluster, Exchange 2000, Exchange PowerShell, VMWare, Storage Area Network (SAN), Network Attached Storage (NAS), Microsoft Office Communicator, Active Directory, Group Policy, SSL Certificates, WSUS, Trend Micro Interscan Messaging Security System, Trend Micro Scan Mail, Trend Micro Office Scan, Cisco VPN, Cisco AnyConnect, Profiler, Anti-Spam, Microsoft Office Suite, Anexis Password Policy Enforcer and Reset, Webroot Spy Sweeper Enterprise, Script Logic, Ghost and Image Cast imaging, Document Gateway, Symantec Backup Exec. SQL, IIS, Apache, servers, switches, routers, hubs, printers, copiers, scanners, Dell Power Vault Tape Library

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure / IT Security Manager

Responsibilities:

• Design, implement, and manage a comprehensive strategic information security and IT risk management program that ensures the integrity, confidentiality, and availability of IT resources. Review, recommend, and draft policies, procedures, and standards in accordance with overall university policy and evolving industry best practices.
• Direct and evaluate a team of IT network/telecom technicians in the daily operations of network (wired and wireless), servers, telecom (Cisco VoIP) and information security.
• Manage and provide technical expertise in incident management protocols to proactively obstruct and contain threats; identify and remediate vulnerabilities; and analyze and minimize risks. Develop, implement, maintain, and test up-to-date controls necessary to protect network/Internet perimeter, host systems, software and applications, and other vital assets.
• Serve as the Incident Manager for major Network and Information Security incidents during and outside of working hours; coordinate the notification and resolution processes.
• Assume the role of Project Manager in designing, developing Statements of Work, negotiating cost and managing the implementation/closeout of network/telecom related projects with internal and external constituents.
• Oversee and assess information security for multiple network security technologies. Define and administer identity management and access controls.
• Enforce network security policies through management of NAC devices such as ManageEngine and Ansible.
• Manage Cisco Catalyst IOS switch/routing, ASA security appliance platforms, and Ruckus wireless platform.
• Manage and maintain the cabling infrastructure in the data center and multiple IDF’s across enterprise.
• Plan and coordinate implementation of network upgrades to ensure an optimal and secure technology infrastructure; participate in the data center virtualization initiative.
• Enhance and manage key aspects of the Business Continuity/Disaster Recovery requirements pertaining to network, data, telecom and server availability. Create and develop alternative plans for backup operations.
• Liaise with DOD and other DHS clients on information security awareness and breach procedures.
• Oversee configuration and administration of Active Directory, Application/Database and Desktop security in support of desktop, user, and group management functions.
• Draft, review and/or approve requests for new equipment and software to ensure compliance with business requirements.

Confidential

IT Analyst Senior Office 365 Administrator

Responsibilities:

• Manage and Administer Office365,
• Install Setup and Configure Server 2008 SP2, 2012, Standalone and Virtual Machines, File and Print Servers
• Test and qualify Software and make recommendation to Clients
• Manage off-boarding and on-boarding processes
• Manage Firewall (SonicWALL) analyze logs, Configure ports, DHCP, General traffic
• Scan for vulnerabilities, Weekly (Ansible) and recommend fixes
• Install patches, and updates
• Manage networks (WAN, LAN, Wi-Fi, and PTP and all Vendors
• Manage Assets, configure VOIP phones
• Responsible for Authoring processes, steps, SOPs,
• Testing Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, and Configuration Management
• Audit. Test, and prepare for ISO 9000 /ISO 20000, and ISO 27000 Compliance
• Currently implementing and testing Manage Engine modules such as Log Analyzer, OS Deployer

Confidential, ALEXANDRIA, VA

SENIOR WINDOWS ADMINISTRATOR

Responsibilities:

• Manage and Administer W2K8, W2K3, W2K12, Exchange 2K7, 2K10, and IIS Servers
• Migrate and decommission W2K and W2K3 servers, manage backup on stand-alone servers and on VMware
• Monitor breaches and any unusual activities using HPOV. Utilize NET IQ, Avocent, and other tools
• Responsible for troubleshooting, backing up, disaster recovery. patching, configuring, upgrading servers and approving for production

Confidential, FAIRFAX, VA

SENIOR TECHNOLOGY SPECIALIST

Responsibilities:

• Successfully ran four sites trouble free with regards to WAN, LAN, Wi-Fi, Laptops, Workstations, migrated from older OSs such us Win 2K to XP, to Vista, and to Win 7 and integrated new technology with instructional needs
• Managed annual deployments of upgraded equipment
• Deployed 1.5 million USD worth of equipment between September 2010 and November 2010 alone
• Managed and Administer multi-platform LAN, WAN, VPN, Data, files and folders using various inscription software
• Successfully budgeted site specific needs for new procurement and coordinated and deployed Y2K measures, rendered Internet Content Filtering (ICF) as per federal guidelines
• Responsible for maintaining a secure environment for kids, teachers and staff at four sites
• Trained teachers and staff on new Software and operating systems, supervised implementation and compliance of projects such as Wi-Fi, Y2K, and ICF
• Completed conversions, migrations, and installations of Hardware and Software.
• Administered 2K, 2K3 and 2K8, R2 servers, running IIS, SQL, Exchange 2007 and 2010, File, and Print Services
• Setup Web Sites, published contents, managed and administered sites per school

Confidential, RESTON, VA

SENIOR SYSTEM ADMINISTRATOR

Responsibilities:

• Managed 3000+ servers, numerous web sites for major name clients such as Double click, Amex, WebMD, etc. using tools such as Remedy, HPO, Site Scope, Free Vision, Quintus and PCAW
• Troubleshoot 3rd tier problems, helped developers resolve issues with scripts and filters
• Maintained mission critical enterprise web servers with a 100 % uptime, load balancing, managed backups, supervised data warehousing, and configured/tested staging production boxes
• Successfully helped DBAs with content launches, resolved issues with page loads and site availability at all time and guaranteed clients on delivery and Content pushes