SUMMARY:

To acquire a position within a company that will utilize my Top Secret, SCI Clearance, Enterprise Systems Management, Systems administration and expertise in the field of Systems Engineering.

TECHNICAL SKILLS:

• MS Windows Server 2008 Standard, R2, Enterprise
• MS Windows Server 2012 R2
• MS Windows Server 2016 Datacenter (Hyper - V)
• MS Windows 7, MS Windows 10
• Cisco Switches 2940, 3560, 3750, 6500
• General Dynamic Taclane KG175 Encryptor
• Viasat KG250X Encryptor
• Dell Blade Servers
• NetApp OnTap 9.4
• HP Printer
• Polycom VTC
• NetIQ AppManager Suite, Citrix XenApp 6.5, Splunk, Ivanti, Tenable, MS Exchange 2010 MS Office 2007, 2013, 2019, VMWare vSphere, Server Hypervisor Manager

PROFESSIONAL EXPERIENCE:

Sr. Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Provide onsite technical support for the information systems for the technical and analytical support contract related to the technology support efforts for this classified program.
• Maintain the computer networking system in a government/classified environment by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing questions about technical problems, and improving efficiency by evaluating system and network functions including perform routine system upgrades or server fixes completed during off hours.
• Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including: initially setting up, maintaining, or recovering customer sites, routing and switching, Cisco VoIP, Polycom VTC, Taclane network encryption devices, network printers, etc.
• Administer network and data security, including active directory, group policy, antivirus, etc.
• Performs Windows server 2008 Standard, R2, 2012 Datacenter, 2016 Datacenter, Windows 7 - 10, and software administration including; design, implementation, monitoring, updating, reporting, and auditing to ensure all is in compliance with company policies and procedures.
• Support and administer NetApp ONTAP 9.3 Storage Devices
• Working knowledge of Splunk installation; indexers, forwarders, search heads, clusters.
• Administer the Splunk application infrastructure, including implementing the access control, data segmentation, and general Splunk infrastructure.
• Served as custodian with COMSEC & Taclane equipment - Ordering encryption key, perform keying and re-keying of taclane.
• Installation and configuration of GEM ONE v1.3 application, successfully discovered and manager encryption devices (KG175D)
• Installation and configuration of VINE application to manage taclane encryption devices (KG250X)
• Work closely with project management, technical services and support group, external vendor partners, and the client to ensure a smooth implementation and transition of the servers and related products.

Platform Engineer

Confidential, Washington, DC

Responsibilities:

• Part of a team supporting the operations and maintenance of large scale and world-wide Enterprise IT environment covering application hosting and support, enterprise services, and infrastructure services.
• Assist with the design and implementation of a monitoring solution across a range of multiple physical and logical sub-networks using NetIQ’s AppManager and other tools.
• Assist with the design and implementation of NetIQ’s Operations Center to allow data from multiple-data sources to feed into a single monitoring dashboard.
• Keep up-to-date on latest monitoring technologies, and make suggestions on new tools that provide more capabilities and efficiency, or that fill gaps in current monitoring structure.
• Monitor Windows server, databases, storage devices, network devices, storage devices and virtual infrastructure using various tools.
• Perform analysis and make recommendation on design that meets industry best practice for monitoring.
• Work with System Transition engineers and software developers to identify the best thresholds for in-house developed applications and customized off-the-shelf products.
• Automation of various IT processes related to monitoring and alerting.
• Development of knowledge and skills in network and system administration, particularly with regard to Confidential architecture and platforms.
• Provide reports and metrics as ad-hoc requests or deliverables.
• Work with outside teams to establish to monitoring policies or integrate new monitoring tools and data.

Lead Active Directory Systems Engineer

Confidential, Washington, DC

Responsibilities:

• Working experience in creating, modifying, and deleting group policy, troubleshoot group policy issues, determine the effect of all group policies on an account or account group, and audit changes to group policy.
• Work within Windows environment which includes Active Directory, Group Policy (GPO), MS Advanced Group Policy Management-AGPM, Exchange, and Server Operating System technologies.
• Administrate, install, and upgrade Windows Server 2016, 2012, and 2008R2 servers both physical and virtual environment.
• Working experience with vSphere systems administration and support.
• Analyze alerts from various monitoring tools and take appropriate actions during troubleshooting phases
• Ensure correct installation, configuration, use, and maintenance of the windows server infrastructure
• Install new/rebuild existing servers and configuration hardware, peripherals, services, settings, directories, storage, etc. in accordance with standard and project/operational requirements.
• Responsible for the health of the development server infrastructure
• System and application performance and availability monitoring of systems for an enterprise network, utilize Microsoft System Center Operations Manager (SCOM)
• Strong ability to install, troubleshoot and deliver COTS and custom apps to end users using server infrastructure.
• Develop and maintain installation and configuration procedures; contribute to and maintain systems standards, policies, and procedures.
• Work with application owners to formulate, troubleshoot and document application installations and configuration.
• Research and recommend automated approaches for system administration tasks where possible.
• Work with specific software and/or hardware systems with a specific concentration in one or more areas.
• Create and Maintain Standard Operating Procedures (SOP).
• Self-starter; able to manage multiple tasks efficiently for on-time delivery
• Self-motivated; proactive; a team player; well spoken
• Collaborating within Agile Scrum teams as a key contributor

NetIQ Operations Task Manager

Confidential, Herndon, Virginia

Responsibilities:

• System and application performance monitoring of systems for an enterprise, high availability network.
• Supervise and Manage NETIQ AppManager 8.2 suite, NetIQ Analysis Center, Sentinel 7.2, NetIQ Operations Center 5.6 (NOC) activities including creating scrips and reports to provide the health of IT environment., automate routine task, develop improvements to performance and availability of IT resources for our customers and technicians in a 24/7/364 environment.
• Create and deploy NetIQ Operations Center (NOC) Dashboard views and delegate to the user community.
• Provide Application and Security Event Management (SEM) adhoc reports and make recommendations to government.
• Provide daily communication and coordination with Program Manager, Operations Manager, Enterprise Architect and Security personnel to ensure proper technical support, data center operations, and to minimize operation downtime. Manage multi tasks and ability to provide feedback on status so customers and management can review.
• Provide system administrations, Build, Install, configure, troubleshoot and maintain over 300+ Windows 2012 server, Windows 2008 servers, and MS SQL Server 2012.
• Comfortable working with Active Directory utilizing standard practices strategies and protocols. Maintaining our group OU/Domain Admin Accounts/Users Accounts and Computers.
• Coordinates projects which require installation of network equipment, hardware and software.
• Provide oversight to all data center group leads in order to support the customer data communications, server, and applications support environment. Train staff as needed.
• Manage the development, maintenance and growth of IT Support Services Standard Operating Procedures and NETIQ System.
• Maintain, update and report call tracking and resolution metrics monthly to senior management. Make recommendations as needed to optimize help desk call tracking system.
• Ensure customer needs are met in a courteous and professional manner.
• Work in IT technical environment and provide guidance and technical support when needed

­

Lead NetIQ Engineer / Sr. Systems Engineer

Confidential, Springfield, Virginia

Responsibilities:

• Lead Sr. Systems Engineer for NetIQ Appmanager, Security Manager, and Sentinel Suites.
• Provide infrastructure expertise for the design, installation, configuration, testing, and deployment of NetIQ Suite (AppManager 8.2, Security Manager 6.5.4, Sentinel 7.2 )
• Assesses management tools and recommends best practice solutions for large-scale enterprise networks.
• Provide system administrations, Build, Install, configure, troubleshoot and maintain over 2000+ Windows 2008 server, Windows 2003 servers, MS SQL Server 2008, and MS SQL Server 2005. Utilized RAID configuration.
• System and application performance monitoring of systems for an enterprise, high availability network.
• Works on unusually complex technical problems and provides solutions.
• Researches and recommends new technologies to fulfill the mission of the Enterprise Systems Management Services team.
• Work with the Project Manager to define and refine project milestones and schedules.
• System and application performance monitoring of systems for an enterprise, high availability network.
• Assesses management tools and recommends best practice solutions for large-scale enterprise networks.
• Maintain and support Nimsoft Indicative monitoring application/client computers/servers.
• Monitor the health of various links (Foreign post to State destinations) in an Enterprise network utilizing Indicative and IPERF end-to-end probes, sent by agents located at various vantage points.
• Provide Foreign Post/Embassy bandwidth capacity and utilization charts, metrics and trending information to allow users and managers to see how the values of variables change over time.
• Work with Network Design engineers and QOS engineers to provide bandwidth capacity metrics to confirm with ISP purchased network link.
• Setup and Modify Nimsoft Indicative test to utilize SNMPv2, SNMPv3 and latest MIB’s to monitor and support routers, switches, and firewall management equipments.
• Support users and group access to the Nimsoft Indicative monitoring application.
• Provide and Maintain support for the Confidential Firewall team, Mobil ONE Citrix team at HST ESOC and all Foreign Post and Embassy.

Sr. Systems Engineer,

Confidential, Mt. Weather, Virginia

Responsibilities:

• System and application performance monitoring of systems for an enterprise, high availability network.
• Assesses management tools and recommends best practice solutions for large-scale enterprise networks.
• Build, Install, configure, troubleshoot and maintain Windows 2000 server, Windows 2003 servers, MS SQL 2000, and MS SQL 2005.
• Researches and recommends new technologies to fulfill the mission of the Enterprise Systems Management Services team.
• Provide infrastructure expertise for the design, installation, configuration, testing, and deployment of Net IQ AppManager.
• Supports acquisition of hardware and software as well as subcontractor services.
• May act as a technical project leader or provide work leadership for lower level employees.
• Works on unusually complex technical problems and provides solutions.

Sr. Systems Engineer

Confidential, Reston, Virginia

Responsibilities:

• System and application performance monitoring of systems for an enterprise, high availability network.
• Assesses management tools and recommends best practice solutions for large-scale enterprise networks.
• Build, Install, configure, troubleshoot and maintain Windows 2000 server, Windows 2003 servers, MS SQL 2000, and MS SQL 2005.
• Provide infrastructure expertise for the design, installation, configuration, testing, and deployment of Net IQ AppManager, Security Manager and Secure Configuration Manager (formerly VM) to worldwide posts and a core infrastructure.
• Supports acquisition of hardware and software as well as subcontractor services.
• May act as a technical project leader or provide work leadership for lower level employees.
• Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious.
• Work with Technical Operation Center (TOC) personnel to resolve current server and Netiq related issues.

Network Engineer

Confidential, Springfield, Virginia

Responsibilities:

• Provide infrastructure expertise for the design, installation, configuration, testing, and deployment of Net IQ AppManager and Security Manager to worldwide posts and a core infrastructure.
• Responsible for the definition of architecture to provide for a highly available and secure environment from which the system runs. Enable Authentication and Encryption on all Repository Servers, Management Servers, and Client Servers.
• Build, Install, configure, troubleshoot and maintain Windows 2000 server, Windows 2003 servers, Exchange 2003, Exchange 2007, MS SQL 2000, MS SQL 2005 and Systems Management Server 2003 (SMS 2003).
• Install and configure server hardware and operating system software.
• Perform analysis and diagnostics to troubleshoot and resolve complex server hardware and software problems.
• Use system management tools to monitor server utilization and proactively implement changes and upgrades as required to maintain service levels.
• Successfully installed and tested Microsoft System Center Operations Manager 2007 (SCOM07) in Lab environment.
• Successfully upgraded NetIQ Appmanager 6.0.2 core and agents to NetIQ Appmanager 7.0.1 in Lab environment.
• Successfully upgraded NetIQ Security Manager 5.6 core and agents to NetIQ Security Manager 6.0sp1 in Lab environment.
• Work with Technical Operation Center (TOC) personnel to resolve current server and Netiq related issues.

Network Engineer

Confidential, Washington, DC

Responsibilities:

• Build, Install, configure, troubleshoot and maintain Windows 2003 server, Windows 2000 servers, NT 4.0 servers, Exchange Servers, Oracle Servers, 3com Switches, Cisco Switches and Routers, NetServer, Tape Backup and UPS in a LAN/WAN environment.
• Evaluate, monitor, troubleshoot, and resolve hardware and software, including peripheral, backup devices connected to corporate, regional, and district servers.
• Quickly troubleshoot and resolve complex network connectivity issues, edit and update login scripts, configure and troubleshoot network printers in a Windows 2000 environment, connect and login to local or remote servers to manage and monitor device status.
• Develop and apply advance network design concepts, methods, and research techniques to refine business processes and improve efficiencies through technology.
• Review, stop and start Windows servers, Exchange 5.5 Server, and Oracle 8i/9i server services.
• Research, Create, and Implement new Operating System and Software Vulnerability/Security Patches on Servers and Workstations.
• Utilized Veritas NetBackup to define, implement, backup and test disaster recovery plans.
• Assisted with the planning and implementation of Foundry Networks as well as used Microsoft Security Assessment Tool (MSAT) to assess network weaknesses.

Application Engineer

Confidential, Alexandria, Virginia

Responsibilities:

• Provided efficient and effective troubleshooting and problem resolution support for the Department of Defense Eligibility Enrollment Reporting System (DEERS) and Defense Online Enrollment Systems (DOES) Medical/Dental.
• Diagnostic troubleshooting to resolve customer and system problems for both production and test environments.
• Troubleshooting and problem resolution involves network connectivity and data analysis.
• Strong analytical skills, resolve problems to the customers' satisfaction, and excellent verbal and written communication skills.

Network Design Engineer

Confidential, Mclean, Virginia

Responsibilities:

• Performed communication and networking engineering assignments related to the research, analysis, design and development of site-specific architectures.
• Resolved any network design issues, created connectivity, and rack-and-stack drawings using AutoCAD, created circuit specifications.
• Performed routine analysis of the networking solutions to validate design to meet the requirements of the site installation.
• Provided technical support for telecom and data communications.

Systems Analyst

Confidential, Arlington, Virginia

Responsibilities:

• Worked independently to install and provide maintenance of PC, LAN and LAN related components.
• Performed laptop, server and workstation connection, configuration, integration and testing.
• Ensured reliability of core applications software and databases.
• Conducted system administrator activities and worked with customers in a help desk environment.
• Assisted with the Planning and Migrations from Windows 95/98/NT to Windows 2000 for Onsite and Residential Community.
• Assisted with the Migration from Novell GroupWise version 5.5.2 for Onsite and Residential Community. Maintained and updated Active Directory for Novell Server and for Windows 2000 Advance Server.
• Install Citrix MetaFrame and Citrix ICA Clients in a variety of network environments.
• Configured user accounts, user profiles and system policies. Use various Citrix MetaFrame utilities to administer Citrix MetaFrame servers, shadow ICA connections, measure bandwidth utilization and monitor load balancing.