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Lan Administrator Ii Resume

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SUMMARY:

  • Information Systems Specialist with over 13 years experience performing technical support on both Apple and Microsoft platforms. I have experience installing, configuring and trouble shooting client and server applications and hardware.

TECHNICAL SKILLS:

Apple Mac OS X, MS Windows OS, MS Windows Server, MS Office O365, Active & Open Directory, Backup & Imaging procedures using various software packages, Remote Administration and Troubleshooting and familiar with various trouble - ticketing systems (e.g. Remedy, Cherwell, BMC Service Desk Express).

PROFESSIONAL EXPERIENCE:

Confidential

LAN Administrator II

  • Perform software installation upgrades and troubleshooting as needed
  • Troubleshoot all remote Confidential user base with various hardware, software and encryption issues using Microsoft SCCM, RDC, Skype and Go To Assist
  • Using Cherwell trouble ticketing system, document, assign additional task to various IT groups all support issues from various means (e.g. Tier I personnel, e-mail, phone calls and texts)
  • Investigates McAfee ePO encryption issues and verify all outgoing workstation were protected with hard drive encryption
  • Image new employee laptops using Confidential network tools and standards
  • Provide virtual environment when request and troubleshoot as necessary Marine Spill Response Corporation Information Systems Specialist
  • Provided primary technical support for corporate office as well as provide level 2 and 3 support for regional IT staff totaling 500 end-users troubleshooting Apple OS 10.7 - 10.11 and Microsoft Windows (XP - Win10)
  • Installed, operated, and maintained computer hardware and software including Apple and Dell laptops, desktops and servers, Microsoft Office, Exchange 365, local and online backup services and Symantec End Point Protection anti-virus software
  • Created all new employee Active Directory (AD) accounts and managed terminated employee accounts
  • Performed quarterly tests of MSRC's local and cloud-based backups systems
  • Maintained inventory control of MSRC owned equipment
  • Documented new policy procedures and disseminated information through MSRC wiki pages and PDFs
  • Using ZenDesk trouble ticketing system, documented all support issues that originated from various means (e.g. walk-ins, texts, phone calls) and if necessary, escalate support tickets to the MSRC Systems Engineer
  • During emergency communications operations, back-fill IT positions at the regional sites and / or assist at response sites with the set up and operation of emergency communication systems to include, satellite systems, establishing and maintaining voice and data circuits, installing and maintaining computer and telephone networks, and establishing and operating radio networks
  • Participated in annual “brown bag” training lunches for local users regarding new technologies as well as one on instruction with end-users during technical support desk visits Telos Corporation Hardware Engineer
  • Primary contractor on the DOD Real-time Automated Personal Identification System (RAPIDS)
  • Conducted market research using a variety of techniques (e.g. online research and market surveys) to compare product suitability for integration into RAPIDS technical architecture
  • Analyzed product performance and pricing, Trade Agreement Act compliance, end of life forecasts, distribution and other factors
  • Provided statistical reports, recommendations, and product deployment plans to management
  • Developed test strategies for devices and systems; performed stress and performance tests on a variety of information technology hardware, including Dell and HP PCs, printers, scanners, bar-code readers and biometric equipment
  • Generated test report documentation, provided quality assurance (QA) and ensured compliance with technical specifications and performance requirements American Institute of Aeronautics and Astronautics IT Help Desk Coordinator
  • Provided primary technical support for corporate office and external customers on both Apple and PC- based computers
  • Performed daily backup of client laptops and maintained backup (Retrospect) server
  • Added and configured users in Active Directory and Microsoft Exchange 2008
  • Assisted with installation and configuration of server software and hardware
  • Assisted in developing and implementing migration plans for Mac to PC systems migration
  • Instituted new document scanning procedures or Human Resources using COTS software that allowed storage of archived documents in digital format
  • Procured all IT software and hardware to meet company requirements and reduced costs when possible MTC Technologies Technical Analyst
  • Provided computer equipment, wireless networking capabilities and technical support for US Army Program Executive Office (PEO) soldier equipment fielding teams utilizing Dell hardware, Cisco Wireless Access Points (WAP), modified PDAs and printers
  • Ensured accuracy of military Personnel Identifiable Information (PII) and uniform distribution prior to being uploaded to U.S. Army database
  • Coordinated property accountability documentation as well as transportation and shipment of equipment to fielding locations on a weekly basis
  • Updated fielding schedules and new equipment training plans

Confidential

Systems Specialist

  • Provided primary technical support for corporate office as well as provide level 2 and 3 support for regional IT staff totaling 500 end-users troubleshooting Apple OS 10.7 - 10.11 and Microsoft Windows (XP - Win10)
  • Installed, operated, and maintained computer hardware and software including Apple and Dell laptops, desktops and servers, Microsoft Office 2008-2013, Exchange 365, local and online backup services and Symantec End Point Protection anti-virus software
  • Created all new employee Active Directory (AD) accounts and managed terminated employee accounts
  • Performed quarterly tests of MSRC's local and cloud-based backups systems
  • Maintained inventory control of MSRC owned equipment
  • Documented new policy procedures and disseminated information through MSRC wiki pages and PDFs
  • Using ZenDesk trouble ticketing system, documented all support issues that originated from various means (e.g. walk-ins, texts, phone calls) and if necessary, escalate support tickets to the MSRC Systems Engineer
  • During emergency communications operations, back-fill IT positions at the regional sites and / or assist at response sites with the set up and operation of emergency communication systems to include, satellite systems, establishing and maintaining voice and data circuits, installing and maintaining computer and telephone networks, and establishing and operating radio networks
  • Participated in annual “brown bag” training lunches for local users regarding new technologies as well as one on instruction with end-users during technical support desk visits

Confidential

Hardware Engineer

  • Primary contractor on the DOD Real-time Automated Personal Identification System (RAPIDS)
  • Conducted market research using a variety of techniques (e.g. online research and market surveys) to compare product suitability for integration into RAPIDS technical architecture
  • Analyzed product performance and pricing, Trade Agreement Act compliance, end of life forecasts, distribution and other factors
  • Provided statistical reports, recommendations, and product deployment plans to management
  • Developed test strategies for devices and systems; performed stress and performance tests on a variety of information technology hardware, including Dell and HP PCs, printers, scanners, bar-code readers and biometric equipment
  • Generated test report documentation, provided quality assurance (QA) and ensured compliance with technical specifications and performance requirements

Confidential

IT Help Desk Coordinator

  • Provided primary technical support for corporate office and external customers on both Apple and PC- based computers
  • Performed daily backup of client laptops and maintained backup (Retrospect) server
  • Added and configured users in Active Directory and Microsoft Exchange 2008
  • Assisted with installation and configuration of server software and hardware
  • Assisted in developing and implementing migration plans for Mac to PC systems migration
  • Instituted new document scanning procedures or Human Resources using COTS software that allowed storage of archived documents in digital format
  • Procured all IT software and hardware to meet company requirements and reduced costs when possible

Confidential

Technical Analyst

  • Provided computer equipment, wireless networking capabilities and technical support for US Army Program Executive Office (PEO) soldier equipment fielding teams utilizing Dell hardware, Cisco Wireless Access Points (WAP), modified PDAs and printers
  • Ensured accuracy of military Personnel Identifiable Information (PII) and uniform distribution prior to being uploaded to U.S. Army database
  • Coordinated property accountability documentation as well as transportation and shipment of equipment to fielding locations on a weekly basis
  • Updated fielding schedules and new equipment training plans

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