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Systems Administrator Resume

MD

SUMMARY OF TECHNICAL SKILLS

Strong knowledge and deep understanding of both Block (FC, FcoE and iSCSI) and File NAS (CIFS/NFS), Virtualilzation (NPIV)
Storage Systems management and engineering experience
Storage Platforms\\Management: (6yrs) Ionix Enterprise Control Center,(2yrs) Unisphere,(8yrs) Navisphere, (8yrs)Fabric Manager,(3yrs) Filer View, (6yrs)CLI, SYMCli,(8yrs) Clariion,(2yrs) VMAX, (3yrs) Netapp,(8yrs) Hitachi 9960, 9990, USPV, Hitachi Command Suite 7, Device Manager (6yrs)Celerra, (10yrs) Zoning, Configuring, Storage Management\\Engineering
Switches: (10yrs) Brocades (Silkworm, 5100, 8000 etc, DCX, Convergence Swithes), (3yrs) Cisco MDS 9216, 9509
HBA: (10yrs) Emulex (All brands, Convergence adapters), (10yrs) Qlogic (all brands)
Operating Systems: (6yrs) VMWare ESXi, (all versions),(8yrs) Windows 2000-2008, (8yrs)Microsoft Clustering, (5yrs)Linux, AIX, Solaris, Oracle, SQL (Have worked with all of these in an Enterprise SAN Environment)
Monitoring\\Capcity Planning: (3yrs) Solarwinds,(6yrs) Ionix ECC, (6yrs)Virtual Center,(3yrs) Storage Scope
Backups\\Replication: (2 yrs) Avamar, (5yrs)NetBackup,(2yrs) Falcon Store,(3yrs) Recover Point,(6yrs) On Command, TrueCopy, (3yrs) Filer View, Snap Mirror, Mirror View, Snap View, (6yrs)SRDF

Professional Experience
Confidential,MD
Sr. Storage Engineer\\Systems Administrator Oct 2011 – Mar 2012

  • Execute NAS/SAN management functions, such as zoning, LUN allocations and de-allocations
  • Diagnose and resolve NAS/SAN and LAN configuration problems
  • Install and configure NAS software and hardware (e.g., navisphere, unisphere)
  • Diagnose and troubleshoot NAS software and hardware issues (e.g., install and troubleshoot client HBAs)
  • Perform and write test scripts, execute and review test, complete QA for all test in pre-production stage
  • Interface with storage vendors on issues and/or problems
  • Provide metrics and/or other types of NAS reports that detail the storage environment
  • Make recommendations of NAS hardware and/or software changes, as needed
  • Conduct and ensure backups and/or replication for infrastructure (servers) and stored data
  • Implement and maintain an off-site storage option including oversight of telecommunications and storage vendors; set up and administer
  • Replication of data across the WAN
  • Create build documentation and configuration documentation, and provide ongoing system documentation.
  • Ensure system security
  • Provide installation, configuration, operation, and maintenance of e-discovery system hardware, software and related infrastructure Components.
  • Conduct sample audits utilizing written checklists. Ensure that systems and related procedures adhere to established standards.
  • Complete performance tuning and optimization
  • Monitor automated alerts and thresholds and take corrective action to resolve any issues that may arise.
  • Install and configure hardware VNX5300, ASA 5510 cisco 3750 catalyst switches

Confidential,Washington DC
SAN Engineer Mar 2008 – Sep 2011

  • Develop and maintain the enterprise storage architecture strategies aligned with enterprise objectives, and overall technical strategy with respect to budget, functionality, performance, scalability, reliability and adherence to best practices, goals and principles
  • Provided indepth storage support for VMWARE ESX, EXSi clusters of over 3000 VMs, implementing ALUA for proper failover
  • Perform SAN infrastructure capacity planning using Storage Scope, and ECC
  • Collect and understand business requirements as key input to developing data classification and lifecycle management and architecture
  • Managed various arrays with the use of Ionix Enterprice Control Center by provisioning storage and monitoring hosts
  • Develop high level technical plans
  • Evaluation and implementation of new products
  • Provide administrator support for the SAN and its supporting HDS, EMC Clariion CX3 and CX4, Brocade, McData and Cisco 9509, 9216 Switches.
  • Provide Replication and Disaster Recovery using EMC Recovery Point
  • Provide assessments and recommendations of existing SAN architectures for new Server Operations customers
  • Implement Enterprise Storage initiatives that will reduce long term operating expenses
  • Provide and maintain SAN environment by LUN provisioning, zoning, staging and maintaining switches, managing the fabric using EMC Enterprise Control Center
  • Provides a critical role in the effectiveness and success of Server Operations. For many supported agencies or projects, success is determined by the effectiveness and reliability of the SAN, thorough Documentation of the environment
  • Managed SAN and its dependant components to ensure the success of Server Operations and its supported agencies
  • Demonstrate comprehensive knowledge of managing customer’s data in multiple data center environments for both external and internal customers
  • Providing support in re-engineering services relating to information technology management, disaster recovery, risk management, fault-tolerance, incident response, and deploying of new technologies.
  • Defining considerations and implications to storage and backup/recovery in virtualized server environments
  • Articulate advanced technical topics and build consensus among business and technical constituents
  • Breifly worked on VMAX with one Engine for Oracle Environment and ESXi only (2 months experience)

Confidential,VA
Sr. SAN Engineer Aug 2007 – Mar 2008

  • Responsible for designing, building, deploying and administering Storage Area Networks (SAN), and Backup technology, NAS, as well as upgrading, patching and troubleshooting SAN and Backup technologies, managing storage for VMWare Clusters ESX
  • Advise on procurement of SAN switches, arrays, HBAs, SAN\\backup related licenses and software
  • Determine zoning, security and host configuration to enable fiber connectivity for the following systems (EMC Clariion Lines, DMX 3/ 4,Brocade Switches, Cisco Switches, Hitachi Storage)
  • Managed replication for various customers using SRDF
  • Make recommendations on storage provisioning and performance tuning analysis
  • Assist in developing best practices and procedures for SAN, NAS and backups\\restores
  • Conduct assessment of customer\'s infrastructure as needed
  • Provide senior knowledge of relevant product offerings, and industry directions to provide technically accurate productivity enhancing SAN and backup solutions
  • Perform analysis of client Enterprise Storage requirements, offering recommendations to facilitate client success
  • Evaluate hardware/software needs to meet Unisys client requirements
  • Develop more efficient/effective methods, installation of new software releases,/system upgrades/patches, and resolution of software-related problems for Storage, Backup and Data Management infrastructure
  • Act as technical interface to other parts of the company, to ensure correct deployment of technologies in support of business requirements
  • Refine and adhere to project plans
  • Provide documentation of client implementations to maintain the overall view of the operational environment

Confidential,Washington DC
SAN Engineer May 2005 – Aug 2007

  • Develop and maintain the enterprise storage architecture strategies aligned with enterprise objectives, and overall technical strategy with respect to budget, functionality, performance, scalability, reliability and adherence to best practices, goals and principles
  • Perform SAN infrastructure capacity planning
  • Collect and understand business requirements as key input to developing data classification and lifecycle management and architecture
  • Develop high level technical plans
  • Evaluation and implementation of new products
  • Provide administrator support for the SAN and its supporting equipment
  • Coordinating vendor maintenance on SAN equipment
  • Provide assessments and recommendations of existing SAN architectures for new Server Operations customers
  • Implement Enterprise Storage initiatives that will reduce long term operating expenses
  • Provide and maintain SAN environment documentation
  • Provides a critical role in the effectiveness and success of Server Operations. For many supported agencies or projects, success is determined by the effectiveness and reliability of the SAN
  • Managed SAN and its dependant components to ensure the success of Server Operations and its supported agencies
  • Demonstrate comprehensive knowledge of managing customer’s data in multiple data center environments for both external and internal customers
  • Providing support in re-engineering services relating to information technology management, disaster recovery, risk management, fault-tolerance, incident response, and deploying of new technologies.
  • Defining considerations and implications to storage and backup/recovery in virtualized server environments
  • Articulate advanced technical topics and build consensus among business and technical constituents


Confidential,SAN Systems Engineer Aug 2004 – Aug 2005

  • Responsible for pre and post sales design, architecture, installation, implementation, maintenance and repair of Dell|EMC Storage Area Networks, McData and Brocade Switches, Dell PowerVault Storage and Dell PowerEdge solutions
  • Propose, recommend and implement comprehensive, enterprise-grade improvements in terms of technology, services/products/options, pricing plans and costs, and policies and procedures
  • Propose alternative methods for improving performance and/or reliability of the existing architecture
  • Performs troubleshooting for escalated issues, conducts deployments and upgrades for heterogeneous or complex environments, and performs preventative maintenance services
  • Ability to operate comfortably in high availability or mission critical environments (those where system outage causes irrevocable business loss for the customer.)
  • Analyze statistical and operational data to provide recommendations
  • Perform heterogeneous and complex SAN deployments
  • Perform health checks and maintenance services for SAN environments
  • Install and troubleshoot MS clusters and advanced SAN software
  • Perform backup production readiness installations (Tape Backup Units and backup software).
  • Perform sustaining install activities including DAE or host add-ons and SAN upgrades
  • Provide leadership during difficult customer situations
  • Coordinate deploying, managing and administering of new technologies
  • Participate in the development and periodic revision of disaster recovery plans and test
  • Strong hands-on hardware and software expertise in the Enterprise Server/Storage space SAN, NAS, DAS, Switch, Fibre, Backup. Expertise in W2K and various flavors of UNIX - esp. high expertise in EMC Clariion storage hardware/software
  • Provide formal and informal training and knowledge transfer to IT Staff, Office Managers/Administrators and Users
  • Displays proficiencies in areas of cost management, system reliability and assurance and IT Operations
  • Provides effective direction in identifying objectives, establishing plans with milestones, and success criteria while monitoring teams’ progress, managing risk, and successfully delivering the desired results

Confidential,College Park, MD
Senior Systems Engineer\\SAN Administrator Jun 2002 – Aug 2004

  • Responsible for Administration, configuration, integration, configuration and documentation of SAN (Compaq\\Dell) infrastructure. (Zoning, Switch Configurations)
  • Install and troubleshoot MS clusters and advanced SAN software
  • Responsible for making recommendations on upgrades and infrastructure changes regarding CFSAN SAN and LAN environment.
  • Responsible for the daily Administration of Exchange and Blackberry servers within the CFSAN domain
  • Responsible for monitoring and fixing any problems that occur with the MTA and SMTP queues
  • Responsible for adding, removing, modifying and restoring email accounts as necessary
  • Responsible for testing and applying service packs and hot fixes as they become available
  • Build, repair, upgrade and monitor for performance analysis Windows 2003/NT servers in CFSAN environment
  • Create and maintain trust relationships, create and maintain administrative shares for customer base
  • Configuration of network printer and external network print queues
  • Configuration, operation, troubleshooting Veritas based backups
  • Responsible for maintaining Sybari Antigen virus software for Exchange
  • Adding and removing workstations/servers to and from the domain
  • Create and manage network shares, user accounts
  • Devises appropriate tests to use in evaluating, debugging and checking of equipment and systems for accurate and dependable conformance to specifications
  • Responsible for design concepts and equipment to include interfacing.
  • Provide mentoring to less experienced engineers
  • Responsible for implementing and developing technology strategies and solutions to improve business and LAN functionality
  • Member of Technical Migration group in working with migration to Active Directory, Windows 2000\\2003
  • Responsible for planning, testing and implementation of wireless network

Confidential,Rockville, MD
Senior Consultant Jul 2001 – Jun 2002

  • Configured Exchange 5.5 servers; developed client installation procedures, managed the installation of Outlook Client
  • Planning and Designing Exchange 2000 migration
  • Implemented Desktop Standardization Project (DSP). Create standard configuration for new PC workstations; PC workstation upgrades; trains technicians on upgrade procedures; writes and maintains procedures for new installs and upgrades; troubleshoots configuration problems; researched issues impacting software of DSP
  • Conducted technical analyses and made recommendations to client regarding information backup, remote network access and application servers
  • Performed routine maintenance of the network including upgrading hardware and software
  • Mentoring of frontline personnel to enhance overall technical support and care
  • Provided end user training in supported applications rolled out under the scope of (DSP)
  • Diagnosed network connectivity problems between the client PC and the local switch
  • Configured laptops for remote access to the network
  • Provided technical assistance for Tier 1 and Tier 2 level technicians
  • Provided Email and System Administrative technical support

Confidential,Vienna, VA
Network Manager Feb 2000 – Jun 2001

  • Managed all servers, pc’s, laptops and other equipment for Flag Telecomm US offices in Vienna, New York, San Francisco, and Vancouver Responsible for a total of 210 users
  • Supervised, trained and scheduled a technical support staff of 6
  • Managed and maintained all US servers, ensuring regular maintenance is up to date, including service packs, and hot fixes
  • Organized and lead Windows 2000 roll out in all US offices, and Vancouver sat office
  • Communicated complex technical and project management issues to Senior Management in Europe
  • Prepared technical reports, project plans, technical briefings, and presentations to US technical staff, and senior staff
  • Conducted negotiations with vendors, working client relationships, and on-going interaction with other technical entities
  • Research and troubleshoot intermediate/complex LAN problems and advice for problem resolution, and proper configuration of software
  • Monitored staff and server backup process to ensure that tapes and other media are created successfully and stored off site
  • Develops and monitors policies and standards for allocation and use of office automation equipment and resources in Flag Telecomm environment
  • Responsible for installing and overseeing installation of network hardware, and software, for all US offices
  • Communicated and coordinated network schedule, backups and downtime to users and support staff across US offices
  • Prepared and documented necessary configuration changes for users and servers
  • Responsible for traveling to all US offices and Vancouver site in order to ensure that equipment, LAN and support staff is running up to Flag regulations
  • Consults with technical support staff to ensure that problems have been properly identified and resolved, and interact with end users when technical support staff is unable to resolve the situation
  • Responsible for creating all new user accounts, on the Domain and for VPN IPASS

Confidential,Washington D.C
Technical Support Specialist\\Administrator Apr 1997 – Jan 2000

  • Provide technical support for Novell, Windows NT and Windows 98 workstations.
  • Install, upgrade, configure and maintain all computer and LAN equipment including; laptops, docking stations, desktops, and related peripherals. Troubleshoot, repair and upgrade the following: NIC cards, memory, modems, zip drives, hard drives, SCSI cards, CD ROMS, scanners, printers, and all Microsoft Operating Systems, and applications.
  • Responsible for running system backups and restorations on both NT and Novell.
  • Setup new user accounts for NT, Novell and Exchange.
  • Provide phone support for remote users. Troubleshoot and configure remote access via Shiva.
  • Maintain system log and inventory on all laptops, pc’s servers and other computer equipment.
  • Was promoted to team lead of support staff of 3.
  • Maintained call tracking system through input of resolutions to issues and tracking issues that are escalated. Communicates information and progress reporting, to all necessary parties.
  • Monitored support activity, and informs colleagues and manager of any perceived trends, positive or negative, in calls being received and or solutions being employed.
  • Proactively, on a regular basis, toured all floors and visit with end users. During emergency situations (i.e. Server Outages), tours all floors to keep users informed, answer questions, and provide general downtime assistance as required.

Confidential,Washington D.C
Information Specialist Help Desk Aug 1992 – Apr 1997

  • Provided end user support via telephone call center. This included but not limited to: Network logon support to Banyan Vines providing users of all levels with personal assistance, advice and training with various software and operating systems problems in printing, saving and retrieving files.
  • Provided assistance with Internet search techniques, using Netscape, Telnet, FTP and Gopher search engines.
  • Assisted with development of software training for new employees.
  • Managed the Career Resource Center and Access Database for over 300 employees.
  • Performed software installations, diagnostics, documentation and upgrades as necessary.
  • Supervised to part time students providing weekly work plans for both and reviewed work for quality.

Education
Laurel Maryland Computer Networking
Graduated Certificate

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