PC Engineering Deployment Technician Resume

Technical Skills

Windows Suite: DOS, Win 98, 2000,Me,XP Pro,Vista,7, 8, 10, 2003 Server, 2008, 2012 Server, Active Directory, Added Users to AD, Password resets, GP

PC Hardware: Complete assembly of Desktop and Laptop computers - Dell, Lenovo, HP, etc.

Help Desk: Customer service and problem diagnostics and phone support. Remedy ticket system

Enterprise Networking: Complete installation, assembly of Intranet, router hardware installation, Basics of Cloud Computing Concepts

Novell & UNIX: Basic OS including scripting and file management

Internet Technology: Technological research and presentation, LAN, WAN, WLAN

Microsoft: Windows Office 2003, 2007, 2010, 2016, O365

PROFESSIONAL EXPERIENCE

PC Engineering Deployment Technician

Confidential

Responsibilities:

PC deployments, add, moves, changes, and installs in hospital environments
Technical troubleshooting skills working within Windows Active directory user’s and computers
PC Hardware/Peripherals, Laptops and Desktops, Patch panels, Scanners, Printers
O365, Office 2016, Citrix Receiver

Customer Engineer 1 POS Field Engineer

Confidential

Responsibilities:

Managed deadlines on a daily basis to keep up with today's business demands and the SLA’s for the customer
Serviced POS systems for Walmart, Target, Starbucks, Kay Jeweler’s
Replaced top covers, processer boards, processer chips, hard drives, memory sticks, cash drawers
Troubleshooting drivers, hardware problems and printers for POS systems software
Replaced and tested cabling, serviced outlets, replaced CAT 5E connectors to components for the POS
Analyzed and repaired user software issues, hardware, and Bios issues, Reimaged registers as needed and replaced HDD as needed

LAN Support / Computer Desktop Support Technician

Confidential

Responsibilities:

Install/configure operating systems Windows XP, 7 (using imaging software SMS, SCCM) maintain and troubleshoot applications
Order and distribute consumable supplies for peripherals and oversee all computer repairs and maintenance
Maintain accurate, complete, and up-to-date asset inventory records of all computers and printers in tracking software system
Coordinate the logistics of technology requirements and setups during multiple users relocations and asset tracking
Support more than 350 end-users and over 100 remote users with Desktop and Laptop computers, network systems and peripheral devices.
Assisted in the refresh project of users computers within the network
Confidential IP Phone Support, Setting up phones, and voice mail through ATT
Resolve Windows related issues, Internet Explorer issues and office PC software related issues and users’ applications support for the end users within the enterprise network
Project Assisted with ATT in the test and turn up of the Verizon and Sprint DS3 circuits within the network infrastructure
Installed a redundant power supply on a Confidential 3600 router
Assisted in a relocation of enterprise network infrastructure
Confidential Anyconnect VPN Client / Confidential security / Point sec encryption software / Confidential Privilege guard client, Dameware Remote Software
Iron mountain Backup software
Setting up training rooms
3rd monitor installations for clients desktop PCs
Migration project 300 + computers from XP to windows 7 for the enterprise network

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