SUMMARY:

• Experienced Windows Systems Engineer and Network Analyst with extensive experience supporting global enterprise infrastructure for clients.
• In depth experience reporting to senior stakeholders on a daily basis utilizing a variety of tools including PowerPoint, Excel.
• Expert MS Excel skills including V - lookups, Pivot-tables Macros - Uses Excel on a daily basis.
• Proven background in Network process and Network Risk
• Experienced qualified system administrator hardware/software installer/troubleshooter and experience in IT support.
• Experience includes networking skills to troubleshoot end user devices, setting up hardware, Citrix, XenApp, XenDesktop config/troubleshooting, Server and Security Admin for Network groups, Terminal emulation, Active Directory and building servers using various tools such as SCOM, PowerShell.
• Supported Information Security in a medium to large enterprise for various applications.
• Experienced in configuring and maintaining 1500 Unix/Linux terminal servers including web servers, application servers and database servers.
• Supported Idp using SAML Portal, SSO, 2-Factor authentication assisted programmers customizing coding on various applications to enable users to securely access multiple applications with a single set of credentials.
• Supported Windows Servers (2008 R2, 2012 R2, 2016) VMWare ESXi, VSAN, VCenter and other hypervisor technologies.
• Experience working with Agile methodologies.

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, Tennessee

Senior Systems Administrator / Engineer

Responsibilities:

• Managing virtual servers in both VMWare and Hyper-V.
• Utilizing knowledge of IIS, Clustering and Citrix a plus.
• Deployed/installed various infrastructure software using Blade Logic and troubleshooting software issues.
• Performing server security, upgrades and deployment of security patches/hotfixes in a production environment.
• Performing solid scripting (on VB script and Power shell).
• Extensive creation and management of Excel sheets. Routine use of v-lookups, pivot-tables and Macros.
• Prepared and presented complex reports in Excel, PowerPoint and SharePoint on a daily basis to senior stakeholders
• Supporting over 17 Domains. Documenting utilizing ticketing system Service Now for tracking issues to resolution. Describing complex issues in simple language and concepts estimating work efforts based on time and resources following policies and procedures with well-developed customer interaction skills.

Confidential, Nashville, Tennessee

Senior Systems Administrator

Responsibilities:

• Operating Systems/Applications supported includes - AS400, XP, Windows Operating Systems 7,8.1,10, Windows Server 2003/2008/2012 R2,2016 Servers HP Proliant 380 Gen5, Gen8, iLO Remote Integrated Console Supported IIS Websites for 3270 and 5250 Terminal Server emulation Text Based Interfaces including Mobile devices.
• Supporting over 28 Domains. Documenting utilizing ticketing system Service Now for tracking issues to resolution.
• Describing complex issues in simple language and concepts estimating work efforts based on time and resources following policies and procedures with well-developed customer interaction skills.
• Compiled and presented complex reports in Excel, PowerPoint and SharePoint to Senior Stakeholders

Confidential, Nashville TN

Computer Specialist

Responsibilities:

• Carried out architecture, design, developments, and testing of the custom distributed server/client applications which were implemented in enterprise-wide environments.
• Experience includes Networking skills to troubleshoot end user devices, setting up hardware, Citrix config/troubleshooting, Server and Security Admin for Network groups, Terminal emulation, Active Directory and building servers using various tools such as SCOM, PowerShell.
• Handled all IT data base support, database instances, supervise server performance, Active Directory, SharePoint 2013 database server and functions, Backup and recovery; Supported MS SQL Server and Oracle Server.
• Offered consulting solutions to clients in database designs, database server Configuration, server performance correction, and an application tuning.
• Supported IIS Websites for 3270 and 5250 Terminal Server emulation Text Based Interfaces including Mobile devices which were supported on various Browsers such as IE, Firefox, Safari. Supporting and using ticketing systems Remedy, Service Now.
• Supported Idp using SAML Portal, SSO, and 2-Factor authentication assisted programmers customizing coding on various applications to enable users to securely access multiple applications with a single set of credentials.
• Compiled and presented complex reports in Excel, PowerPoint and SharePoint to Senior Stakeholders

Confidential, Nashville, TN

Systems Admin Analyst

Responsibilities:

• Internet/Intranet, mainframe, networking, security, and technical support.
• Supported with the following Operating Systems/Applications (AS400, Novell Identity Manager, converting to MS Windows Server, McKesson, Meditech, and Health Management Systems)
• Provided technical support and consultation for enhancement of and change to enterprise security Configurations.
• Troubleshooted and designed enterprise-wide group policy objects within a Microsoft Active Directory environment.
• Analyzed and resolved customer problems by providing third level support to end-users regarding identity related issues.
• Handled all things related to end-user computer devices and PC operating systems (e.g., Proficiency using Service Now, Remedy common software programs like Microsoft Word, Outlook, Excel, etc.)
• Supported email systems SMTP, IMAP, and POP3. Diagnosing and resolves problems associated with cross-platform mail. Performs standard mail migrations and monitors mail gateways and directory exchange functions.
• Provided deployment of 17 servers using HP RDP Active Directory methodology, building stand-alone and SAN boot servers.
• Blackberry Administrator responsible for creating, Backup editing, and assigning over 750 WLAN Configuration sets to administer Blackberry device user accounts for all Hospital Executives, Doctors, and Nurses with Blackberry Manager and the Blackberry Enterprise® Server User Administration Tool.

Confidential, Nashville, Tennessee

IT Network Support / Self Contractor Consultant

Responsibilities:

• Experienced varied infrastructure history, refresh and upgrade experience including: Networking skills to troubleshoot end user devices, setting up hardware in same environment, Citrix config/troubleshooting, Server and Security Admin for Network groups, Terminal emulation, Active Directory and Netware, and building servers.
• Supported with the following Operating Systems/Applications (AS400, Novell Identity Manager, converting to MS Windows Server, McKesson, Meditech, and Health Management Systems)
• Worked with Information Security or related field in a medium to large enterprise preferably in a multi-hospital and /or medical center setting.
• Ability to work unsupervised and efficiently, am detail oriented and able to manage multiple tasks with multiple technicians and local hospital IT staff to perform these upgrades/installs.

Confidential, La Vergne , Tennessee

Computer Repair Technician

Responsibilities:

• Troubleshooted over the phone and at site desktop PC/Laptop hardware and software including Antivirus, setup and installation of Citrix ICA clients.
• Deployed and managed P.C. images, software, updates and application integrations, testing, and troubleshooting of desktop application problems.
• Prioritized and performed a variety of concurrent tasks with minimal direction.
• Conducted weekly status meetings with readiness teams.

Confidential, Nashville, Tennessee

Computer Technician/System Admin

Responsibilities:

• Supported Microsoft Operating Systems (XP, Vista, Windows 7, Windows Server 2003/2008), Microsoft Office 2003/2007 (Word, Excel, PowerPoint, Visio, Outlook)
• Handle all end-user support calls ranging from password resets to remote printing and scanning problems to creating/modifying active directory user accounts, run daily checks and log into critical servers and systems.
• Responded to customer technical issues related to hardware, software and Networking via e-mail and phone.
• Responsible for all components of the help desk ticket tracking system.
• Ensure the customer receives Excellent and timely customer service by making sure our response/resolution times exceed expectations voted best customer service in the department.
• Provided telephone and remotely supported clients using Citrix applications around the country from the call center.
• Supported Microsoft servers and systems, VMWare virtualization administration, LAN and WAN infrastructure and supporting hardware (routers, switches, firewalls, etc), as well as web systems administration (various protocols HTTP, FTP, TCP/IP, etc ).
• Analyze and resolve customer problems by providing third level support to end-users regarding identity related issues
• Supported efficiently verify, identify, and resolve user issues without physical access to the user’s or corporate hardware.