PROFESSIONAL SUMMARY:

• Proven abilities to take initiative and be innovative
• Extensive support and managerial experience as an Information Technology professional
• Retired Military (Navy/Information System Tech - Air Force/Crew Chief C-130)
• Working knowledge in key areas of information security such as Vulnerability Management, Intrusion Prevention and Detection, Access Control and Authorization, Policy Enforcement, Application Security, Protocol Analysis, Firewall Management, Incident Response, Data Loss Prevention (DLP), Encryption, Two-Factor Authentication, Web filtering, and Advanced Threat Protection
• Participates in the development of systems security contingency plans and disaster recovery procedures
• A passionate, creative and forward-thinking individual
• Provides advice and guidance in implementing IT security policies and procedures in the development, maintenance, and/or operations of networked systems
• Active Security Clearance TS//SCI
• Saleforce Ticket Tracking System
• Remedy Trouble Ticket Tracking System
• Implemented Technical solution to the client technology

PROFESSIONAL EXPERIENCE:

Point-of-Sale (POS) Support

Confidential - Atlanta, GA

• Software issues: identifying bugs in POS and reporting issues
• Use Jira software to help team plan, assign, track, report and manage work
• Use Kibana software to view log data
• Credit Card Processing Issues: EMV, Chip, transactions not posting, etc.
• Providing remote support to customers for troubleshooting related issues
• Peripherals: Ipdas, tablets, add ons, etc.
• Connectivity issues: network, internet, cloud, wifi, etc.
• Querying databases using SQL
• Basic API knowledge (basic lookups and inserts)
• Experience working with Salesforce before (the ticketing systems they use)

Field Information Technology Analyst/Account Manager

Confidential - Atlanta, GA

• Account manager for FreeStyle Division and KO Lab Division
• Collaborate with different Corporate Technical (Supply Chain) Process owners to determine and meet reporting and analytics needs
• Provide technical support by identifying, troubleshooting, and resolving software/hardware problems with computer systems, network, Internet and other computer technology.
• Work on various projects including AI (Pepper)- workplace innovation
• Experience with: Java, Python, Hadoop, and Dialogflow
• Provide Power BI reports to analysis IT assets with Onboarding trends.
• Manage and Configuration of Mobile devices via Air Watch console.
• IT Analyst serves as a liaison between users, vendors and technical groups to resolve issues.
• Purchases via SAP
• Manage outsourced tactical buying and operations relationship with the vendor.
• Responsible for managing the daily operations of the Information Technology department
• Serves as subject matter expert and provide guidance to employees as required
• Manage the development and deployment of end-user workstations
• Resolved trouble tickets managed via BMC ticketing system
• Managed user accounts, permissions, and security

Computer Field Engineer

Confidential - Atlanta, GA

• Operate automated diagnostics system and interpret diagnostics finding
• Planned and order required parts for repair to dispatching field service personnel and provide technical assistance to responding field service personnel
• Install hardware and software systems
• Perform moderate to complex troubleshooting and repair activities on Laptop, Desktop, Printers, and Servers
• Setting up computer security measures
• Provide PC break-fix/desktop support
• Configuring computer networks
• Offering technical support on-site, via phone or email
• Possess excellent customer service skills
• Example of Clients & End Users are but not limited to Dell, Lexmark, Delta Airline, DeKalb & Fulton School system, AT&T, and Cola Coca Bottling Co.

GCCS-M System Administrator/Web Master

Confidential - Tampa FL

• Perform core and specialty functions of Network Administration, Communications Operations and Message Processing for real-time data feed. Provided Network Administration assistance to computer system users. Answer questions and/or resolve computer problems for clients. Provide assistance concerning the use of computer hardware and software, installation, word-processing, electronic mail, and operating systems.
• Manage, plan and coordinate unit-level security of information systems and integration across Platforms, and Services, as well as ensure the proper security, distribution, handling, accounting, reporting, and control of COMSEC materials, systems and equipment.
• Defines and develops operating instructions for the Data Management team; resolving critical architecture, dissemination and training issues associated with data management.
• Direct Web-Based Information Dissemination, Oversee Web-Bases Environment maintenance and Security oversights.
• Perform office and Personnel Administration.

Systems Administrator

Confidential

• Install operating systems, applications and peripherals, troubleshoot user problems, and debug command language scripts.
• Rack, Stack & Patch/Asset
• Assist Information Systems Security Officer in access control security (passwords, access and control lists, and group policy).
• Performed Systems Administration to include (but not limited to) Microsoft 2003 Active Directory, DHCP, WINS, and DNS, file server operations. Daily administration of Exchange 2003 Outlook Web Access, SMS, SCCM, WSUS, Veritas Backup Exec 9.1 and backups/restoration.
• Maintained High Systems Availability and perform regular maintenance on equipment; including building and configuring servers.
• Symantec Systems Center, maintain virus/security requirements of the non-classified and classified networks.