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Senior It Engineer Resume

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PROFILE:

  • Virtualization and Cloud Engineer, who blends strong technical skills, an extensive background in project management, and an unsurpassed commitment to high - quality work.
  • Delivers large-scale projects within strict deadlines and challenge-driven environments.
  • Possesses excellent critical-thinking, decision-making, and problem-solving capabilities in achieving goals that lead to company profitability.
  • Works relentlessly and diligently to complete projects while taking on and overcoming any challenges.
  • Often brought in to investigate particularly difficult issues and to discover workable solutions.
  • Known for going above and beyond and counted on for “my love of the impossible.”
  • A thirst for knowledge that advances his skill set daily.
  • Spends both work time and personal time learning and researching to become an expert on any job function.
  • A strong team member and collaborator with the account teams, SDCs, operations groups, and, particularly, the customer.
  • Clearly conveys information and ideas in a manner that engages the audience and helps them understand and retain the message.
  • Always available to cover for teammates or to answer questions.

AREAS OF FOCUS:

Cloud Engineering, Hosting Installation and Support, and AWS Systems Admin

AREAS OF EXPERTISE:

  • VMware Technology Management | Cloud Migration
  • AWS Deployments
  • Process Automation
  • Networking & Troubleshooting
  • System Administration (Linux, AWS, AD, and Windows)
  • Policies & Procedures Compliance
  • Escalation Administration
  • Customer Service
  • GSA

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Engineer

Responsibilities:

  • Promoted to a senior engineering role, managing a 3-member AWS infrastructure team in support of a Cloud Call Center platform
  • Responsible for compliance management, release planning and launch, technical controls, documentation, maintenance, and sustaining engineering. GSA pre-approved clearance for a FedRAMP environment, along with government server accessibility and admin support.
  • Administered a complex AWS environment, including user account management, MFA, Windows and Unix systems, patching, AD, SolarWinds monitoring, EC2 instance administration, compliance, and reporting.
  • Performed the installation, configuration, and implementation of scheduled activations. Provided a technical review of work orders prior to implementation (participated in kick-off calls.)
  • In preparation for a federal audit, documenting a myriad of regulatory compliance issues related to the confidentiality, integrity, and availability of information systems. Will present findings to the audit committee.
  • Making determinations about company practices, regarding information system flaws/remediations, software testing and updates, security relevant software/firmware updates, automated mechanisms, and benchmarks for taking corrective action.
  • Lead admin, designer, and implementer of a ServiceNow ticketing system for FedRAMP compliance, including Incident Management, account and instance creation, reporting, and SharePoint documentation. Participated in an on-call rotation for off-hour implementation issues and maintenance requests.
  • Sustaining engineer and support for a legacy commercial platform, including all Windows and Unix servers and contact center (Genesys) related applications.

Installation Engineer

Confidential

Responsibilities:

  • Vetted large-scale project plans and worked within a very broad scope, completing over 60 VMACs for ESXi and VM upgrades of over 65 hosts and 650 VMs in a mixed OS environment. Diligent in following approved corporate methods and procedures; handled networking tasks involved with upgrading the servers without a single incident or any unplanned downtime.
  • Designed, implemented, oversaw, and managed capacity planning for a VMware vSphere infrastructure. Installed Red Hat operating systems, applied patches, and managed file systems and performance on VMs.
  • Handled all ESXi escalations received from the team, as well as SEs, and overcame countless obstacles to meet customer demands. Regularly investigated and resolved issues that would normally have been outside of our team's scope.
  • "When Rainer is presented with unexpected results due to unknown legacy configurations or short-sighted project plans, he is committed to driving them to a solution. His efforts have frequently prevented incidents by finding issues before they became incidents. When confronted with an unexpected result, Rainer remains calm and drives to a quick resolution to ensure a positive customer experience." Manager
  • Maintained ongoing communications with management and interfacing teams on implementation issues, involving the network, the operating system, and routing. Decreased and tracked failure trend rates through active reporting.
  • Created and handled configuration of managed hosting servers, applications, and solutions within a 35,000+ multi-cloud, production-level server environment with more than 50 global data centers. Conducted managed server configuration and integrated environments, such as virtual, physical, and blade servers for RHEL5.x, RHEL6.x, RHEL7.x, Win2k3, Win2k8, Win2k12, ESXi4.x, ESXi5.x, and ESXi6.x.
  • Met many difficult deadlines through extra effort, including:
  • For Confidential, upgraded over 100 Linux servers from Redhat5.x to Redhat6.x, completing the project within a very short time frame to meet the hard release date for a new season of a popular show; worked 12-hour days to make it happen.
  • For Confidential, completed VMware hosts and a VM upgrade for over 3,000 VMs and over 200 hosts, within 3 months.
  • Deployed an automated system that handled OS patching every two weeks on Linux and Windows machines.
  • Maintained and updated the documentation repository with the goal to speed problem resolution. Currently, working on ServiceNow, SolarWinds, AWS, and FedRAMP documentation.
  • Provided tool and process recommendations to management for a range of improvements that included testing, implementation procedures for client services, and network related issues.

Data Center Support Technician

Confidential

Responsibilities:

  • Managed the installation and production of a High Availability (HA) Windows environment, as well as configuration of a VMware server ESXi and maintenance of Active Directory.
  • Administered Veritas NetBackup, using a large capacity, fast-paced tape backup and restore solution.
  • Spearheaded F5 load balancing, including: the configuration of virtual servers, nodes, and pools; the addition of proxies; and the creation and administration of SSL certifications.
  • Enhanced eCommerce sites (staging and production), providing disk arrays, routers, firewalls, and switches.
  • Upgraded sites via console and remote connections and validated site availability and security through the demonstration of the web/app server software experience in BEA WebLogic, Apache, and IIS.
  • Oversaw network applications and procedures for backups, disaster recovery, maintenance, and upgrades, as well as network and system functions and processes, using tools such as BMC Patrol and Confidential OpenView software.

Confidential, Newark, NJ

Senior Systems Analyst and Network Administrator

Responsibilities:

  • Performed multiple roles in support of an Confidential and Confidential data center contract.
  • Administered OpenView Operations monitoring software and disaster recovery procedures for systems, including Confidential -UX, Linux, and Windows.
  • Oversaw and installed equipment at the operating system level.
  • Certified and tested applications or patches applied to Confidential -UX systems prior to production deployment.
  • Partnered with other internal departments to guarantee acceptable infrastructure capacity planning and execution within customer areas, such as the network, PCs, and remote access.
  • Strictly adhered to change control policies and procedures while assessing and contributing to the attainment of requirements for revalidation.
  • Suggested and purchased POS systems; handled set up and maintenance, including credit card processing.

Confidential, Manhattan, NY

Senior Computer Operator Specialist

Responsibilities:

  • Administered Novell profiles at a high-volume call center.
  • Managed set top box activation of cable TV and modem and communicated with customers to follow up on closing resolved tickets.
  • Collaborated with server and network support units to establish and improve monitoring and alerting mechanisms for enterprise server and network resources.
  • Led operations and escalations based on already set forth standard procedures and guidelines.

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