Senior Network Engineer Resume
5.00/5 (Submit Your Rating)
Hauppauge, NY
SUMMARY:
- Solid network systems engineering proficiency and senior desktop support in an enterprise environment
- Driven to proactively build and maintain rock solid enterprise solutions empowering the client population
- Can clearly communicate complex technical concepts verbally and in writing
- Ability to work proficiently with minimal daily guidance
- Bring mature seasoned skills when working with production systems
- Able to thrive in fast paced and high - pressure environment
- Excellent written and oral communications skills
- Demonstrated experience presenting technology recommendations from a business perspective
TECHNOLOGIES:
- Apple iOS
- Avaya PBX
- Barracuda BUDR, Spam
- Filter, & Web Filter
- Box for Business
- Cisco ASA & Routers
- Citrix XenApp
- Datto BUDR
- HP SAN/Servers
- Intermedia Hosted Exchange
- Mac OS X
- McAfee SaaS
- MS Active Directory
- MS Exchange 2007/2010/2013
- MS Server 2007/2010/2013
- NetSuite CRM
- Office 2007/2010/2013
- Office 365
- Okta SSO
- ShoreTel Sky VOIP
- SonicWall Firewall
- Sophos Firewall
- Symantec Backup Exec & Endpoint
- Trend Micro
- VMware Horizon
- VMware vSphere
- Windows 7/8/10
- Backup and Disaster Recovery (Onsite & Cloud), DHCP, DNS, Email Archiving, Enterprise AntiVirus, Hosted Exchange, Mobile Device Management, Network Design, Network Security, Remote Access, Storage, TCP/IP, Virtualized Systems Management, VPN, Wireless
PROFESSIONAL EXPERIENCE:
Confidential, Hauppauge, NY
Senior Network Engineer
Responsibilities:
- Provide senior level 3 support for all clients’ infrastructure including equipment installation and maintenance, troubleshooting, system monitoring, alerting, and timely problem resolution.
- Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages. Adhere to established departmental operational policies and procedures.
- Act as a contact person for outside vendors during installation, production changes, and repair and/or removal of equipment or services.
- Utilize software and hard diagnostic tools to identify, diagnose, and repair complex problems and issues affecting system performance.
- Assist in the development of network documentation, including diagrams, equipment inventories, and client procedures.
- Perform after hours support on a rotation 24x7 basis to sustain networking systems and end user support.
Confidential, Plainview, NY
Systems Administrator
Responsibilities:
- Managed the general systems administration including account management on Active Directory, software/hardware upgrades using WSUS, patches, and firmware on clients/servers
- Identified and resolved issues with client workstations, applications, and services
- Installed new hardware and software on the company’s VMWare virtualized computer systems both onsite and in datacenter as necessary
- Managed the acquisition, installation, and maintenance of selected servers and workstations, including resolving problems with all hardware and software
- Analyzed and recommended use of new products and services to management according to business needs. Interacted with vendors on design and implementation of solutions.
- Designed implementation of mobile device management on iOS, Android, and BlackBerry client platforms
- Deployed new Windows 7 systems company wide including upgrades for all systems and document system changes and processes and maintaining the upkeep of the IT system
Confidential, Commack, NY
Network Administrator
Responsibilities:
- Managed and administered Microsoft Windows Server environment, including MS Exchange 2007/ 2003 and Active Directory servers, DNS, DHCP, and Print servers
- Supported and maintained BlackBerry mobile device servers and Blackberry/iOS client platforms
- Monitored, tuned and assisted Help Desk and Application Support personnel with system performance
- Managed and assisted with technical specifications of both hardware and software inventory
- Maintained Symantec Endpoint Enterprise Security and best practices
- Designed and implemented onsite/offsite disaster recovery using Symantec Backup Exec
- Designed implementation of client environment including interaction with server builds, upgrades, and monitoring
- Provided standards on client configuration, test client performance prior to moving into production
- Diagnosed and investigated unique and complex systemic problems
Confidential, Farmingdale, NY
Network Support Technician
Responsibilities:
- Monitored and administered network operations and server infrastructure to maintain security and efficiency
- Maintained and configured Active Directory, Exchange 2003, IBM AS400, IIS, Symantec System Center, and VPN servers
- Provided technical support to all client PCs
- Participated in special projects with sales division and performed related duties as required