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Senior Network Engineer Resume

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Hauppauge, NY

SUMMARY:

  • Solid network systems engineering proficiency and senior desktop support in an enterprise environment
  • Driven to proactively build and maintain rock solid enterprise solutions empowering the client population
  • Can clearly communicate complex technical concepts verbally and in writing
  • Ability to work proficiently with minimal daily guidance
  • Bring mature seasoned skills when working with production systems
  • Able to thrive in fast paced and high - pressure environment
  • Excellent written and oral communications skills
  • Demonstrated experience presenting technology recommendations from a business perspective

TECHNOLOGIES:

  • Apple iOS
  • Avaya PBX
  • Barracuda BUDR, Spam
  • Filter, & Web Filter
  • Box for Business
  • Cisco ASA & Routers
  • Citrix XenApp
  • Datto BUDR
  • HP SAN/Servers
  • Intermedia Hosted Exchange
  • Mac OS X
  • McAfee SaaS
  • MS Active Directory
  • MS Exchange 2007/2010/2013
  • MS Server 2007/2010/2013
  • NetSuite CRM
  • Office 2007/2010/2013
  • Office 365
  • Okta SSO
  • ShoreTel Sky VOIP
  • SonicWall Firewall
  • Sophos Firewall
  • Symantec Backup Exec & Endpoint
  • Trend Micro
  • VMware Horizon
  • VMware vSphere
  • Windows 7/8/10
  • Backup and Disaster Recovery (Onsite & Cloud), DHCP, DNS, Email Archiving, Enterprise Anti­Virus, Hosted Exchange, Mobile Device Management, Network Design, Network Security, Remote Access, Storage, TCP/IP, Virtualized Systems Management, VPN, Wireless

PROFESSIONAL EXPERIENCE:

Confidential, Hauppauge, NY

Senior Network Engineer

Responsibilities:

  • Provide senior level 3 support for all clients’ infrastructure including equipment installation and maintenance, troubleshooting, system monitoring, alerting, and timely problem resolution.
  • Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages. Adhere to established departmental operational policies and procedures.
  • Act as a contact person for outside vendors during installation, production changes, and repair and/or removal of equipment or services.
  • Utilize software and hard diagnostic tools to identify, diagnose, and repair complex problems and issues affecting system performance.
  • Assist in the development of network documentation, including diagrams, equipment inventories, and client procedures.
  • Perform after hours support on a rotation 24x7 basis to sustain networking systems and end user support.

Confidential, Plainview, NY

Systems Administrator

Responsibilities:

  • Managed the general systems administration including account management on Active Directory, software/hardware upgrades using WSUS, patches, and firmware on clients/servers
  • Identified and resolved issues with client workstations, applications, and services
  • Installed new hardware and software on the company’s VMWare virtualized computer systems both onsite and in datacenter as necessary
  • Managed the acquisition, installation, and maintenance of selected servers and workstations, including resolving problems with all hardware and software
  • Analyzed and recommended use of new products and services to management according to business needs. Interacted with vendors on design and implementation of solutions.
  • Designed implementation of mobile device management on iOS, Android, and BlackBerry client platforms
  • Deployed new Windows 7 systems company wide including upgrades for all systems and document system changes and processes and maintaining the upkeep of the IT system

Confidential, Commack, NY

Network Administrator

Responsibilities:

  • Managed and administered Microsoft Windows Server environment, including MS Exchange 2007/ 2003 and Active Directory servers, DNS, DHCP, and Print servers
  • Supported and maintained BlackBerry mobile device servers and Blackberry/iOS client platforms
  • Monitored, tuned and assisted Help Desk and Application Support personnel with system performance
  • Managed and assisted with technical specifications of both hardware and software inventory
  • Maintained Symantec Endpoint Enterprise Security and best practices
  • Designed and implemented onsite/offsite disaster recovery using Symantec Backup Exec
  • Designed implementation of client environment including interaction with server builds, upgrades, and monitoring
  • Provided standards on client configuration, test client performance prior to moving into production
  • Diagnosed and investigated unique and complex systemic problems

Confidential, Farmingdale, NY

Network Support Technician

Responsibilities:

  • Monitored and administered network operations and server infrastructure to maintain security and efficiency
  • Maintained and configured Active Directory, Exchange 2003, IBM AS400, IIS, Symantec System Center, and VPN servers
  • Provided technical support to all client PCs
  • Participated in special projects with sales division and performed related duties as required

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