Present Application Support Analyst Resume
FloridA
SUMMARY:
- Over 20 years IT Professional experience in Software, Systems Analysis and Security.
- Experienced in IT Audit, IT Documentation, SAP Security Concept and Authorization System with excellent knowledge in designing policies and procedures for IT Security.
- Full life cycle experience in SAP and IT projects and Go - Live production support.
- Strong analytical, problem solving skills, project and task detail oriented with the ability to recognize and establish priorities.
TECHNICAL SKILLS:
- Project Management
- IT Documentation
- SAP Security (R/3 4.5
- 4.6c
- 4.7 and ECC 5.0 and 6.0
- CRM 4.0 SRM and GRC 10.1 EAM
- BW
- Crystal BOE 2013)
- S4/HANA
- SOX Reviews
- SoD
- Project Management
- Network Security Administration
- Microsoft Project
- Windows 10
- Microsoft Suite
- Word
- Excel
- Access
- Power Point
- Visio
- SnagIT.
PROFESSIONAL EXPERIENCE
Confidential
Present Application Support Analyst
Responsibilities:
- IT Documentation
- Support SAP Crystal BOE application -
- Application Administration for KnowledgeLake SharePoint
- Application Administration for Microsoft Dynamics - Great Plains
- Server software installation
- Audit remediation
Confidential
IT Sr. Consultant
Responsibilities:
- Remote and onsite SAP security support for SAP GRC 10.1 installation and support.
- Create test scripts
- Review OSS notes
- Project manager over several medium size technology infrastructure projects
- Provide training and presentations to senior level staff.
- Assist with data center creation.
- Worked day to day operational issues submitted by customers.
- Support and interaction with end users and business process owners.
Author, Editor and Public Speaker
Responsibilities:
- Author of, The Chemo Room 2016
- Several public speaking engagements on cancer awareness.
- Radio interviews and newspaper/magazine articles.
- One on one support to cancer patients.
Confidential
SAP Security Lead
Responsibilities:
- Identify and resolve security related issues and provide documentation of the resolution.
- Review of the security design, configuration and validation of authorizations.
- Assist with the creation and integration of project deliverables.
- Establish security for development, testing, training and production instances.
- Execute security testing requirements with testing liaison.
- Liaison between technical and functional teams relating to SAP Security.
- Maintain and regularly provide feedback on risks with mitigating actions.
- Support the CoxOne project and go-live for SAP implementation.
Confidential, Florida
SAP Security
Responsibilities:
- Assisted in planning, design, implementation and maintenance of security system landscape.
- Participated in the development and documentation of SAP security policies, standards and guidelines.
- Supported company SAP implementations for new locations.
- Supported the production SAP Security environment.
- Participated in project meetings and supported key events such as day to day security administration and new projects.
- Facilitated project meetings and coordinated project planning and deliverables.
Confidential
SAP Security Lead with client Defense Logistics Agency
Responsibilities:
- Plan security deliverables and work directly with Basis team
- Give Security brief, overview and status updates and meet/work with functional/workstream leads and contacts.
- Meet/work with other support teams (change mgt., testing and validation, training, tech team).
- Attend necessary project related meetings.
- Policies, Process and Procedures
- Maintain CRM Design document and project plan
- Documentation for technical security specifications
- Update other security policies, processes and procedures as required
- Role Maintenance (Security Architect/Analyst)
- Create new security roles for CRM project
- Work with Change Management on role mappings
- Identify access IT levels to be assigned to each role
Confidential, Richmond, Virginia
SAP Security Consultant with client Phillip Morris
Responsibilities:
- Support SAP environment - 40 systems and 60 clients
- Create and change roles, create and modify procedures.
- Work on clean up of existing systems.
- Create new users.
- Research problems and perform troubleshooting on SAP security issues.
- Also performed a security review for the new IS Security Director.
- This review looked at the entire PMUSA Security organization (including the Disaster Recovery team) and identified gaps within the organization.
- Prepared documentation and reviewed internal controls in response to SOX review/requirements.
Confidential, Hermitage, TN
Application Security Analyst
Responsibilities:
- Support R/3 systems including the T&E and HR modules.
- Lead the security for CRM 4.0 ramp up implementation using SAP Enterprise Security roles.
- Create and maintain the Mobile Sales Application users.
- Build and administer security for SAP using the profile generator, create procedures, forms and SLA's for CRM.
- Transport roles according to department transport strategy.
- Created and maintained cutover plans for QA to Production.
- Train Security Analysts and Security Administrators on new functionality of SAP. Identify system controls for CRM.
- Communicate and explain complex ideas in concise and simplified manner.
- Document processes and changes to processes as it relates to security.
- Prepare reports and status to Security Management.
- Work with application and data owners to ensure requirements are met.
- Work directly with the Middleware Consultant on the use of subscriptions, queues, tables and other Middleware functions.
- Work with developer from India on Authorization Management Tool for development of CRM Authorization Security.
- I also completed on role and position creation, tracing and executing CATT scripts. In addition, I worked on adding and deleting authorizations and access.
- Log security problems with SAP using OSS procedures and work with SAP to ensure fixes and enhancements are implemented.
- Worked with various groups across the Confidential 's ITS organization to support the R/3 upgrade from 3.1i to 4.7 for over 16,000 users.
Confidential
Partner/Manager
Responsibilities:
- Create business plan and overall direction, mission and budget for a small Philadelphia consulting company.
- Recruit, interview and manage a staff of IT professionals (employee/contractors).
- I was responsible for coaching, mentoring and growing staff.
- Completed performance reviews for various level individuals.
- Managed teams on various projects and maintained the budget and overall responsibility for success of deliverables.
- Establish positive working relationships with clients.
- Created and reviewed standards, reports, and processes (internal and external).
- Secure new technology business for company.
- Communicate status and results of project to client.
- Work on Security Assessments and various Network Security projects.
- Create own performance goals.
Confidential
SAP Security Analyst
Responsibilities:
- During the first several months my duties were split between monitoring the Confidential global network, supporting Network Security Administration and preparing for the start of the SAP project.SAP duties include: Complete all stages of full SAP implementations including: blueprint/design, unit testing, integration testing, regression testing, dress rehearsal, cutover and go live of R/3, CRM, HR and BW.
- I worked as Security Cutover Manager for three implementations.
- Implemented and supported the implementations in several US states, France and Scotland UK.
- Created roles using profile generator and logged problems using OSS.
- Also worked with BW using RSSM and I'm familiar with InfoCubes and Workbooks.
- Create the User Access request process, procedures and forms as well as some policies for SAP Security team.
- Develop the security transport procedures.
- Create the go live email and cutover procedures.
- Develop a controls document for various modules of SAP.
- Review the controls in place within the process teams.
- Develop security controls document for business process teams.
- Support development changes to the environment and provide production support.
- Support the unit and integration testing, as well as the go live for each implementation (over 12,000 users).
- Attend and address change management meetings and issues.
Confidential
Technology Auditor
Responsibilities:
- First nine months with Vanguard, performed duties as a Network Coordinator (monitoring and troubleshooting issues with the Vanguard Network).
- Perform audits/reviews of technology (e.g., Network, SDLC, JCL, web services) in use at Vanguard.
- Plan internal audits of the application, technical & control environments for all IT platforms.
- Develop audit programs for testing controls required. Identify the risks associated with various technologies and controls developed to mitigate those risks.
- Recommend cost effective & reasonable solutions.
- Ensure audits are in accordance with generally accepted standards.
- Review various application systems and their corresponding controls to identify areas for improvement.
- Provide supporting documentation and assist in creating senior management reports.
Confidential, King of Prussia, Pa.
Office Manager
Responsibilities:
- Operate store CATS system. Maintain tape backup.
- Complete all shipping/receiving and store inventory.
- Made bank deposits and created weekly schedule for 10 employees.
- Address customer service issues.
- Complete sales and service customers as needed.
Confidential
Total Loss Claims Specialist
Responsibilities:
- A rotational schedule (during school) working in several departments within the company including; underwriting, marketing and claims.
- Data entry, filing, record keeping, customer service calls, and assisting Sr. level team members.
- As a full time employee (after graduation) I took a position as an inside claims specialist handling total loss automobile claims.
- I had to contact customers, work with arbitration and claims adjusters.
- The job required pulling police reports, diary cases, work with lawyers and repairs shops.
- My check writing authority grew to $7500 without review necessary.
- I also took on special assignments and was able to work with the special investigation unit on their cases.