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Present Application Support Analyst Resume

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FloridA

SUMMARY:

  • Over 20 years IT Professional experience in Software, Systems Analysis and Security.
  • Experienced in IT Audit, IT Documentation, SAP Security Concept and Authorization System with excellent knowledge in designing policies and procedures for IT Security.
  • Full life cycle experience in SAP and IT projects and Go - Live production support.
  • Strong analytical, problem solving skills, project and task detail oriented with the ability to recognize and establish priorities.

TECHNICAL SKILLS:

  • Project Management
  • IT Documentation
  • SAP Security (R/3 4.5
  • 4.6c
  • 4.7 and ECC 5.0 and 6.0
  • CRM 4.0 SRM and GRC 10.1 EAM
  • BW
  • Crystal BOE 2013)
  • S4/HANA
  • SOX Reviews
  • SoD
  • Project Management
  • Network Security Administration
  • Microsoft Project
  • Windows 10
  • Microsoft Suite
  • Word
  • Excel
  • Access
  • Power Point
  • Visio
  • SnagIT.

PROFESSIONAL EXPERIENCE

Confidential

Present Application Support Analyst

Responsibilities:

  • IT Documentation
  • Support SAP Crystal BOE application -
  • Application Administration for KnowledgeLake SharePoint
  • Application Administration for Microsoft Dynamics - Great Plains
  • Server software installation
  • Audit remediation

Confidential

IT Sr. Consultant

Responsibilities:

  • Remote and onsite SAP security support for SAP GRC 10.1 installation and support.
  • Create test scripts
  • Review OSS notes
  • Project manager over several medium size technology infrastructure projects
  • Provide training and presentations to senior level staff.
  • Assist with data center creation.
  • Worked day to day operational issues submitted by customers.
  • Support and interaction with end users and business process owners.
Confidential

Author, Editor and Public Speaker

Responsibilities:

  • Author of, The Chemo Room 2016
  • Several public speaking engagements on cancer awareness.
  • Radio interviews and newspaper/magazine articles.
  • One on one support to cancer patients.

Confidential

SAP Security Lead

Responsibilities:

  • Identify and resolve security related issues and provide documentation of the resolution.
  • Review of the security design, configuration and validation of authorizations.
  • Assist with the creation and integration of project deliverables.
  • Establish security for development, testing, training and production instances.
  • Execute security testing requirements with testing liaison.
  • Liaison between technical and functional teams relating to SAP Security.
  • Maintain and regularly provide feedback on risks with mitigating actions.
  • Support the CoxOne project and go-live for SAP implementation.

Confidential, Florida

SAP Security

Responsibilities:

  • Assisted in planning, design, implementation and maintenance of security system landscape.
  • Participated in the development and documentation of SAP security policies, standards and guidelines.
  • Supported company SAP implementations for new locations.
  • Supported the production SAP Security environment.
  • Participated in project meetings and supported key events such as day to day security administration and new projects.
  • Facilitated project meetings and coordinated project planning and deliverables.

Confidential

SAP Security Lead with client Defense Logistics Agency

Responsibilities:

  • Plan security deliverables and work directly with Basis team
  • Give Security brief, overview and status updates and meet/work with functional/workstream leads and contacts.
  • Meet/work with other support teams (change mgt., testing and validation, training, tech team).
  • Attend necessary project related meetings.
  • Policies, Process and Procedures
  • Maintain CRM Design document and project plan
  • Documentation for technical security specifications
  • Update other security policies, processes and procedures as required
  • Role Maintenance (Security Architect/Analyst)
  • Create new security roles for CRM project
  • Work with Change Management on role mappings
  • Identify access IT levels to be assigned to each role

Confidential, Richmond, Virginia

SAP Security Consultant with client Phillip Morris

Responsibilities:

  • Support SAP environment - 40 systems and 60 clients
  • Create and change roles, create and modify procedures.
  • Work on clean up of existing systems.
  • Create new users.
  • Research problems and perform troubleshooting on SAP security issues.
  • Also performed a security review for the new IS Security Director.
  • This review looked at the entire PMUSA Security organization (including the Disaster Recovery team) and identified gaps within the organization.
  • Prepared documentation and reviewed internal controls in response to SOX review/requirements.

Confidential, Hermitage, TN

Application Security Analyst

Responsibilities:

  • Support R/3 systems including the T&E and HR modules.
  • Lead the security for CRM 4.0 ramp up implementation using SAP Enterprise Security roles.
  • Create and maintain the Mobile Sales Application users.
  • Build and administer security for SAP using the profile generator, create procedures, forms and SLA's for CRM.
  • Transport roles according to department transport strategy.
  • Created and maintained cutover plans for QA to Production.
  • Train Security Analysts and Security Administrators on new functionality of SAP. Identify system controls for CRM.
  • Communicate and explain complex ideas in concise and simplified manner.
  • Document processes and changes to processes as it relates to security.
  • Prepare reports and status to Security Management.
  • Work with application and data owners to ensure requirements are met.
  • Work directly with the Middleware Consultant on the use of subscriptions, queues, tables and other Middleware functions.
  • Work with developer from India on Authorization Management Tool for development of CRM Authorization Security.
  • I also completed on role and position creation, tracing and executing CATT scripts. In addition, I worked on adding and deleting authorizations and access.
  • Log security problems with SAP using OSS procedures and work with SAP to ensure fixes and enhancements are implemented.
  • Worked with various groups across the Confidential 's ITS organization to support the R/3 upgrade from 3.1i to 4.7 for over 16,000 users.

Confidential

Partner/Manager

Responsibilities:

  • Create business plan and overall direction, mission and budget for a small Philadelphia consulting company.
  • Recruit, interview and manage a staff of IT professionals (employee/contractors).
  • I was responsible for coaching, mentoring and growing staff.
  • Completed performance reviews for various level individuals.
  • Managed teams on various projects and maintained the budget and overall responsibility for success of deliverables.
  • Establish positive working relationships with clients.
  • Created and reviewed standards, reports, and processes (internal and external).
  • Secure new technology business for company.
  • Communicate status and results of project to client.
  • Work on Security Assessments and various Network Security projects.
  • Create own performance goals.

Confidential

SAP Security Analyst

Responsibilities:

  • During the first several months my duties were split between monitoring the Confidential global network, supporting Network Security Administration and preparing for the start of the SAP project.SAP duties include: Complete all stages of full SAP implementations including: blueprint/design, unit testing, integration testing, regression testing, dress rehearsal, cutover and go live of R/3, CRM, HR and BW.
  • I worked as Security Cutover Manager for three implementations.
  • Implemented and supported the implementations in several US states, France and Scotland UK.
  • Created roles using profile generator and logged problems using OSS.
  • Also worked with BW using RSSM and I'm familiar with InfoCubes and Workbooks.
  • Create the User Access request process, procedures and forms as well as some policies for SAP Security team.
  • Develop the security transport procedures.
  • Create the go live email and cutover procedures.
  • Develop a controls document for various modules of SAP.
  • Review the controls in place within the process teams.
  • Develop security controls document for business process teams.
  • Support development changes to the environment and provide production support.
  • Support the unit and integration testing, as well as the go live for each implementation (over 12,000 users).
  • Attend and address change management meetings and issues.

Confidential

Technology Auditor

Responsibilities:

  • First nine months with Vanguard, performed duties as a Network Coordinator (monitoring and troubleshooting issues with the Vanguard Network).
  • Perform audits/reviews of technology (e.g., Network, SDLC, JCL, web services) in use at Vanguard.
  • Plan internal audits of the application, technical & control environments for all IT platforms.
  • Develop audit programs for testing controls required. Identify the risks associated with various technologies and controls developed to mitigate those risks.
  • Recommend cost effective & reasonable solutions.
  • Ensure audits are in accordance with generally accepted standards.
  • Review various application systems and their corresponding controls to identify areas for improvement.
  • Provide supporting documentation and assist in creating senior management reports.

Confidential, King of Prussia, Pa.

Office Manager

Responsibilities:

  • Operate store CATS system. Maintain tape backup.
  • Complete all shipping/receiving and store inventory.
  • Made bank deposits and created weekly schedule for 10 employees.
  • Address customer service issues.
  • Complete sales and service customers as needed.

Confidential

Total Loss Claims Specialist

Responsibilities:

  • A rotational schedule (during school) working in several departments within the company including; underwriting, marketing and claims.
  • Data entry, filing, record keeping, customer service calls, and assisting Sr. level team members.
  • As a full time employee (after graduation) I took a position as an inside claims specialist handling total loss automobile claims.
  • I had to contact customers, work with arbitration and claims adjusters.
  • The job required pulling police reports, diary cases, work with lawyers and repairs shops.
  • My check writing authority grew to $7500 without review necessary.
  • I also took on special assignments and was able to work with the special investigation unit on their cases.

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