SUMMARY:

• A career focus of Information Technology with three years of IT Project Implementation experiences and Salesforce CRM Technologies as an Administrator. Also, a certified Scrum Master with excellent hands - on experience in Development, Configuration and Customization of Salesforce CRM Applications. Possessing strong experiences in Sales Cloud, Service Cloud, and Lightning Implementations.
• Possess 3 years ’ experience in IT field, with 3 years ’ experience on Salesforce CRM Administrator.
• Strongly Experienced in SFDC implementation and customization; gathered business requirement, entity relationships and implemented sales force custom objects and junction objects with lookup relationship and master-detail relationship, as per business needs.
• Experienced with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App-exchange on Salesforce.
• Extensive work on designing custom Formula Field, Field Dependencies, Validation Rules, Work Flows and Approval Process to create automated tasks, alerts, e-mail and field updates. Configured user security permission in compliance with organizational need.
• Highly Proficient in Salesforce administrative tasks; created profiles, roles, users, page layouts, e-mail services, approvals, workflows, reports and dashboards.
• Experienced in complete application design and development process in Salesforce.
• Experience working with data migration using Salesforce data loader from existing excels sheets.
• Highly proficient in developing HTML pages with JavaScript validation for Web to Lead, and Web to case.
• Highly experienced working with Reports and Dashboards as per the requirement of the business.
• Extensive experience in business CRM process like Forecasting, Campaign Management, Lead management, Pipeline Management, Account Management, and Case management.
• Have Good experience with Visual Force Pages and HTML.
• Designed and Developed Apex Classes, Custom Controller, Extensions, Triggers, Test Methods, and Web Services.
• Strong knowledge & experience working in teams implementing Scrum Methodologies.
• Excellent communication and inter-personal skills, experienced working with both large and small teams.

TECHNICAL SKILLS:

OS: Windows 9x / XP / 2000 NT / Vista

Languages: APEX, C++, HTML

Integration: Information Cloud, force.com, Data Loader.

SFDC: force.com platform, Apex Language, Apex Classes/Controllers, Apex TriggersSOQL, SOSL, Visual Force Pages, Component & Controllers, Data Loader, Workflow & Approvals, Reports, Dashboards and Custom Objects, force.com IDE.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

• Implemented formula fields, Roll-up Summary fields, Look-up Fields and validation rules.
• Involved in product testing and training for the customer service team.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles.
• Created formula fields, Roll-up Summary fields, Look-up Fields and validation rules.
• Worked with chatter and created chatter group for training.
• Unlocked user accounts or reset passwords.
• Trouble shooting email campaigns, workflows, approval process that generate excessive bounced email.
• Expanding sharing rules and access privileges for proper record view.
• Experienced in SFDC implementation and customization; gathered business requirement, entity relationships and implemented sales force custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.

Confidential

Salesforce Administrator

Responsibilities:

• Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Service Cloud (Case Management)
• Implemented Salesforce administrative tasks; created profiles, roles, users, page layouts, e-mail services, approvals, workflows, reports and dashboards.
• Configured and gathered the requirement for the application to meet business requirements.
• Worked with chatter to implement custom business logic.
• Experienced in SFDC implementation and customization; gathered business requirement, entity relationships and implemented sales force custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.
• Created custom Web to lead forms, Campaign to lead forms, assigning tasks, managing work flows.
• Experience working with Salesforce CRM with Google AdWords to generate leads.
• Experience working with case management; configured web to case; maintained e-mail to case agent to convert incoming customer e-mail to cases in salesforce, configured the case assignment and escalation rules for proper routing of cases.
• Highly proficient in developing HTML pages with JavaScript validation for Web to Lead, and Web to case.
• Designed Visual force pages for the reports and dashboards to grant access for specific group of users.
• Customized Salesforce and created classes to integrate PayPal to process credit card payment and recurring payments from within Salesforce.
• Implemented formula fields, Roll-up Summary fields, Look-up Fields and validation rules.
• Experience in data migration using salesforce data loader.
• Worked closely with the marketing personnel to manage access of the dashboard components to various users.
• Worked on unit testing for the written classes. Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Involved in the product testing and training for customer service team.