SUMMARY

• Confidential .com expert with over 15+ years of experience
• Proven track record of leading various companies to maximize existing Confidential applications and integration with existing systems
• Exceptional in collaborating requirements from different groups and converting the same in functional Confidential .com that save the companies time and money
• Expertise in Project Management, managing Cross - Functional and Geographical IT teams, Road Map development, Strategic Planning, Process Design & Automation.
• Strong interaction skills influencing Exec Management, Global Operations, Finance, Sales, Marketing, Engineering, Legal, HR with innovative solutions to complex business problems
• Outstanding Analytical and Troubleshooting skills

AREAS OF EXPERTISE

• Confidential configuration and automation
• Confidential technical administration
• Integrated SQL database functions with Confidential applications
• Capable of single handedly developing applications
• Proficient in MySQL, Apex and Javascript
• Excellent trainer for all levels of company hierarchy
• Project Management

PROFESSIONAL EXPERIENCE

Confidential San Jose, CA

Sr. CRM Systems Analyst

Responsibilities:

• Managed and led Confidential .com for World-wide Confidential sales teams in ~33 offices.
• Managed a team of 3 analysts and many consultants to successfully transition various working databases used by various country offices into Confidential .com platform.
• This saved Confidential around $1-2Million by making Confidential .com the primary source of all information.
• Moved sales personnel from excel spreadsheets, home grown databases, etc to Confidential .com
• Led the effort to establish an integrated Point Of Sales (POS), Zyme ChannelView and Confidential .com.
• This helped Confidential save another $1 Million a year.
• The consistency of sources how the data comes in from the Distribution Channel and the WW POS information available on one Portal made a remarkable difference
• Successfully led the development & deployment of the Special Bid Pricing and Marketing funds application worldwide for different business units, having different processes, using different regional price books
• Designed and developed Time Of Minder (Paid Time Off calculator) Application for different regions in Confidential .com.
• Involved migrating the database from home-grown to Confidential .com.
• Developed code and created integrations between other databases like Oracle to Confidential .com with Informatica
• Created and developed training documentation for various groups within Confidential .
• Travelled across world-wide offices to provide user and executive Confidential training.
• Also provided web-based training
• Expertise in managing Off-Shore resources and local consultants to maximize scope of projects for completion to meet extremely tight schedule
• Established a SOX compliant Change Control and Document System, which involved regular internal audit
• Worked closely with Executive Management on pipelines and forecasting analysis using Dashboards and Reporting

Confidential,. Sunnyvale, CA

Sr. Program Manager, CRM Solutions

Responsibilities:

• Deployed Confidential Partner Portal (PRM) successfully with over 5000 partner, enabling complete transparency to BlueCoat
• Project managed and developed the deal registration and special pricing tool within Confidential to provide insight into the level of discounts given to partners
• Maintained SQL database and worked to integrate the database with Confidential applications
• Worked closely with Executive Management on pipelines and forecasting analysis
• Established the lead to opportunity generation process for the sales team

Confidential, San Francisco, CA

Sr. Premium Technical Support Analyst

Responsibilities:

• Provided superior level of support by resolving both technical and functional issues
• Tested Confidential .com application and report bugs to Research and Development team
• Managed and constantly enhanced the support force features within the company
• An integral part of the solution management group to manage the existing solutions and create new ones with every release
• Worked with new and existing customers to set up Confidential .com for the existing business and to gradually expand Confidential .com in differernt departments to help with sales

Confidential, San Francisco, CA

Systems Engineer

Responsibilities:

• Vital member of startup. Single-handedly fulfilled a wide range of roles, including Customer Support, Systems Administrator, and QA Test engineer
• Set up and managed the company's integral network
• Worked closely with customers regarding product installation and customer support

Confidential, Redwood City, CA

Systems administrator/Customer Support Engineer

Responsibilities:

• Member of 2 person team. Performed roles of Systems Administrator and Support Engineer
• Worked in the IT as help desk support doubling up as a Support Engineer for the company's customers
• The IT infrastructure comprised of Windows (end user), Linux and Unix environment (server and development)
• Worked on creation of images for laptops and servers and their maintenance