TECHNICAL SKILLS

Software: MobileView, AeroScout, Sonitor, All Windows Versions, Exchange 2000 - 03, Internet Explorer, Symantec Ghost, All MS Office Versions, MCaFee, Symantec Antivirus, TCP\IP, DNS, Netscape Communicator, PC Anywhere, Citrix, Enterprise Administrator, MS Server 2000, 2003, 2008, 2012, Remedy, Active Directory 2003, Novell, Groupwise, Sharepoint, VMWare, Surfcontrol, WebSense, Symantec DLP, Cerner Millennium Applications, CareAware BMDI

Hardware: IBM, Dell, Gateway, Compaq, HP, Epson Printer, Tablets, Hewlett Packard Laser Jets, Hard Drives Controller, Okidata Printers, IBM Laptops Configurations, Zip Drives, CD Burners, Verizon-Cingular Blackberries, Linksys Routers, Cisco Routers

PROFESSIONAL EXPERIENCE

Systems Analyst

Confidential, Clearwater, FL

Responsibilities:

• Responsible for every aspect of Stanley RTLS AeroScout for all of BayCare.
• Facilitate AeroScout deployments at new and existing BayCare facilities.
• Respond quickly to all AeroScout related issues and work closely with vendor if needed to come to a quick resolution.
• Responsible for all Add, Remove, Changes within MobileView including reporting, alerts and system changes.
• Work closely with the Networking team to ensure AeroScout has the latest maps for each facility.
• Ensure all maps are calibrated within the AeroScout Location Engine to ensure tag accuracy.
• Configure all Tags, Sonitors and Exciters before deployment at the facilities.
• Work with change management team for scheduling of any scheduled downtimes.
• Set up a test environment for testing the latest version of MobileView and Engine (5.3) with Cisco CMX.
• Successfully integrated Teletracking with AeroScout at one of BayCares health hubs.
• Responsible for working with end users to ensure everyone has a good understanding of MobileView and to train users as needed.

Critical Incident Manager/ Sr. Systems Administrator

Confidential, Birmingham, AL

Responsibilities:

• Monitor the health of the CHS systems using a variety of monitors and alerts within and take action on any alerts that come in.
• Facilitate critical incidents and document root causes for each incident to prevent future occurrences.
• Full responsibility as central communication point for all major incidents in the enterprise, which include prompt response to all user escalations and utilization of functional product management resources.
• Identification of continuous process improvements by facilitating incident management meetings along with drafting and submission of incident reports to the Problem Management Team
• Manage ServiceNow Notify bridge calls to get all needed parties engaged to come to a quick resolution.
• Complete Root Cause documentation as needed.
• Send out daily briefings to the IT staff on the status of the IT infrastructure.
• Played key role in contributing to the creation of the Enterprise Command Center at CHS.
• Responsible for ongoing enhancements to the current functionality, troubleshooting, and training of end users when needed.

Clinical IS Analyst

Confidential, Bangor, ME

Responsibilities:

• Provide support for Cerner Millennium (PowerChart, Surginet, and Firstnet) throughout the Confidential system.
• This includes handling 2nd level Help Desk tickets and being part of the on - call rotation.
• Design, test, and support CareAware BMDI throughout the Confidential system.
• Upgraded V2 CareAware engines from 1.3 ibus to 2.0 iBus and am currently working on upgrading to 5.x in preparation for a Cerner Smart Room Project.
• Keep CareAware engine assemblies up to date and work with Cerner to install required packages into the CareAware system.
• Currently working on transitioning a newly joining Hospital from Meditech to Cerner.
• Key role in this transition is being the lead analyst responsible for the implementation of BMDI.
• This includes managing all parties involved in making it happen.
• Completed Dialysis project which was a completely new build involving getting Fresenius dialysis machines installed on the CareAware/iBus system.
• This included everything from setting up the hardware to end user training and go-live support.
• Builds and maintains Cerner Powerchart as Preference, Core and Event Set/Code analyst.
• This includes maintaining consistent build preferences, privileges and event sets/codes across multiple domains.
• Experience with Core Event Manager, PrefMaint, Preference Manager, Cerner Practice Wizard, DCP Tools, Backend HPUX/LINUX, Core Code Builder.
• Go to resource for reporting and auditing with Cerner Millennium using Explorer menu and Discern Analytics.
• One of 2 Analysts that Support, Maintain and test Apache Outcomes for the Hospital System.
• Provide hands on support at the various member hospitals throughout the Confidential system for various Go-Lives.
• Take part in Integration Testing, Regression Testing, Validation, Implementation and software upgrades.

IS Security Analyst

Confidential, Bangor, ME

Responsibilities:

• Monitor inbound and outbound emails using Postini and Surfcontrol in order to protect against the latest email threats.
• Administer Websense to ensure the organization is protected against web threats.
• Run Reports in Websense to track individual web time usage upon managers request.
• Administer Symantec DLP software to discover and monitor confidential data on the network.
• Handle Security related tickets from the Help Desk.

IS Help Desk Analyst

Confidential, Bangor, ME

Responsibilities:

• Provide 1st level support by recording clear and concise details into the Help Desk software.
• Resolve issue if appropriate or escalate ticket to applicable Tier 2 support group.
• Accurately identify, classify, and prioritize all incidents and work requests

IT Network Analyst

Confidential, Bristol, CT

Responsibilities:

• Administer VMWare ESX environments which consists of 75+ virtual servers running Windows Server 2003 and 2008.
• Work with Citrix Metaframe Suite, publish and unpublish applications
• Sequence App-v applications and publish them for use in the citrix environment
• Involved in migration from Citrix Presentation server 4.0 to Citrix Xenapp 5.0
• Troubleshoot any Citrix related problems and ensure that problems are resolved within SLA

Systems Administrator

Confidential, Jacksonville, FL

Responsibilities:

• Administer all aspects of Microsoft windows Servers (Active Directory) and Workstations (XP) for approximately 150 users.
• Responsible for Desktop configuration and support of Laptops, Desktops, PDA’s and Printers throughout the company.
• Perform maintenance and upgrades to servers as needed
• Perform backups on a daily basis
• Successfully installed Windows 2003 and 2008 Servers as virtual servers using VMWare
• Provide employee training on PC software, hardware, telephony, and PDA’s as needed
• Install and update software as needed
• Setup NAS storage device for corporate office backup
• Maintain inventory of all devices within the region
• Work with outside vendors to resolve any proprietary software issues
• Open and close trouble tickets as needed
• Provide Weekend support for remote users