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Desktop/systems Engineer Resume

Brockton, MA

Bachelor of Science in Management information Systems
MCSE 2000-2003 Courses. PC Technician Certificate (A+ Course).

CERTIFICATIONS: MCITP (Microsoft Exchange Server 2010) - Security Plus (2010)

SKILLS: Active Directory, Exchange 2010-2007, 2003, 2000, Citrix, Ghost,
Windows 2008, 2003, Win 7, Vista, XP, MAC OS, SharePoint 2007
Blackberry, Hardware/ Software Enterprise Experience
VERITAS, HTML, SQL, Visual Basic programming,
Cisco, Batch/VB Script, Access/Database, VPN
Systems Security (Joebox, Sonic Wall firewall), Group Policy
LANDesk Management Suite, Jenny, VMware


Confidential, Boston, MA
04/2011-12/2011 Desktop/Systems Engineer (Contractor)

  • Supporting all BOB servers (Domain Controllers ,DNS, DHCP), in a Cross-Domain environment using Windows 2003 and 2008 servers
  • Providing Third level support of VPN (Token, Max VPN, Cisco), Active Directory, Group Policy, Desktop and Server imaging using Jenny.
  • Supporting Local Administrators of different sites and domains.
  • Deploying Applications using LANDesk (LDMS)

Confidential, Boston, MA
06/2010-01/2011 Senior IT Generalist (Contractor)

  • Providing Installation, Maintenance and troubleshooting support of business applications (Document Manager, Ultimus,)
  • Supporting company's technologies and Systems such as: Windows Server 2008, Exchange 2007, Active Directory, SharePoint 2007, Windows Vista, Blackberry.
  • Monitoring and responding to hardware and software problems.
  • Managing Nortel Networks phone system
  • Supporting and Managing user accounts in Exchange 2007

Confidential, Boston, MA
09/2008-10/2009 Network Support Analyst/Data Center ITS

  • Providing expert support to end-users in a Windows Enterprise environment
  • OS used: Windows/Exchange 2003 server, Win XP
  • Following documented procedure to monitor network and application viability.
  • Creating and Managing user accounts and security in ADUC, Exchange 2003, and other Health care applications: SCM, SDK, Nehen, Logician, etc.
  • Set permissions (Share/NTFS)- Propagating permissions to Child Objects accordingly
  • Creating Different AD Security Groups and Distribution Lists.

Confidential, Brockton, MA
09/2006-08/2008 Information Technology Specialist/Assistant Vice-President

  • Installing, Configuring, and maintaining network systems/Windows Servers and applications (Misys, ADP, HH Gold)
  • Administration of servers providing file sharing, email, Internet connectivity, and database capabilities to all users as well as telephone services using Avaya system.
  • Performed XP Rollout to maintain a standardized system.
  • Providing user support for Helpdesk, Desktop, and tablets.
  • Supporting remote field staff, Active Directory
  • Analyzing and making recommendations for Windows server/network upgrades as needed.
  • Use of Joebox to manage system security and VPN
  • Added/connected 2 Cisco Switches for additional ports.
  • Deployed applications using Group Policy Object
  • Assisted Vice-President with HIPAA regulations.
  • Performed upgrade from Exchange 2000 to Exchange 2003 Server.

Confidential, Westborough, MA
10/2005-06/2006 Systems Engineer

  • Work involved Databases such as Ascent Capture and Application Extender.
  • Creating Batch Classes- Validation Scripts- Release Scripts.
  • Installing programs and providing training and phone support accordingly to different Clients.

Confidential, Melrose, MA.
09/2004-07/2005 Desktop Support

  • Providing Technical support to users with laptops/desktops running Windows and Mac OS.
  • Installing, troubleshooting, and servicing PCs and related PC software and connectors.
  • Performing software and network configuration on new PCs.

Confidential, Randolph, MA.
04/2003-11/2007 IT Consultant (Independent)

  • Supporting the company's LAN for about 20 users. Maintaining all computer systems, documentation and back-ups.
  • Troubleshooting printers, Hardware and software issues.
  • Installed/configured Active Directory

Confidential, Cambridge, MA.
06/2001-05/2003 Systems Administrator

  • Supported about 8 sites in a Win NT/2000 enterprise environment including Active Directory.
  • Performed and supported Windows NT-2000 migration.
  • Assisted and supported Exchange 5.5-2000 migration.
  • Performed remote and local backups for different offices.
  • Connected microcomputers and printers to local area networks (LAN). Supported the Intranet. Wrote Macros (VB 6.0) for the Grand Jury. Performed package deployment using MSI.
  • Wrote batch files and Logon scripts. Transferred files from old equipment.
  • Provided introductory instruction to staff on the use of new equipment. Oversaw 1-2 interns.
  • Supported all servers and Desktops
  • Deployed MSI applications using Group Policy Object.

REFERENCES: Furnished upon request

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