SUMMARY:

• Over 4 years of IBM Filenet Business Analyst experience
• Over 15 years of IBM Filenet ECM systems (P8 4.5, 5.2\ IMS 4.2) support experience
• I’m a resourceful, self - starter, motivated person
• I work well collaborating with a team or as an individual
• I have excellent written and oral communication skills
• I promote best practices

TECHNICAL SKILLS:

HARDWARE: HP 9000, EMC CLARiiON CX600, EMC VNX 5400, Centera

IBM SOFTWARE: P8 (4.5.1,5.2): Content Navigator 2.0.3, Content Collector for FILES 4.0.1Content Collector for SAP 4.01, Process Engine 5.0.0.3Content Engine 5.2.X (AIX\Linux)Websphere 8.5.5, Workplace XT 1.1.5, IMS 4.2: HPII 4.0, IDM Desktop 4.X, Capture 5.X, Kofax 8, Oracle 10.x, ISRA 3.3, etc, StoredIQ: Version 7.0.6.X, AIX, 3 database, 1 application and 1 gateway server

OPERATING SYSTEMS \ Other: Windows (10, 8.1), Linux 9 (Red Hat), AIX 7.1, HP-UX 11i, VMwareJava/J2EE, Commvault, Veritas, Citrix, WinScp3, Exceed, FileZilla, BlueZone, Snag-it, Putty, GloggWin 2012 R2, Win 2008 R2, Win 2008 R2, SQL, Tivoli

WORK EXPERIENCE:

ECM FileNet P8 Administrator

Confidential, Lansing, MI

Responsibilities:

• Provide FileNet system administration (P8/4.5/IMS 4.2) support for all Confidential Shared Services imaging systems.
• Provide Filenet troubleshooting support as needed.
• Provide system documentationChange Management, Remedy ticket Management as needed.
• Provide support for the following Filenet related software and hardware (FEM, Websphere, ACCE, ICCFiles, ICCSAP, LDAP, Active Directory).
• Provide ECM System Monitoring software 5.2 support as needed.
• Provide support for P8 4.5.1 to P8 5.2 system migrations as needed.
• Provide FileNet support for FileNet Oracle database(s) migration to Virtual
• Data center. Provide vendor liaison support as needed.

FileNet IMS Administrator

Confidential, Minneapolis, MN

Responsibilities:

• Provide FileNet system administration IMS 4.2 support for all ResCap imaging systems.
• Provide FileNet system monitoring and performance tuning of (Oracle/Filenet) system resources as needed.
• Provide vendor liaison support for all FileNet related software/hardware products as needed.
• Provide primary Filenet troubleshooting support as needed.

ECM Business Analyst\FileNet P8 Administrator

Confidential, Auburn Hills MI

Responsibilities:

• Provided business analyst support for a wide range of imaging projects and the ongoing day-to-day imaging support of the Information LifeCycle Governanace (ILG) Archival systems (Warranty, Product Development, HR, etc.)
• Provided documentation (test scripts), BAT, QA, UAT support on all three system environments (Dev, Test and Prod) as needed.
• Provided Test plans (Install, Restore, Test) for the ILG software roll-outs (FileNet desktop, Web Server (Websphere), DB2 database upgrades, FileNet backend server software upgrades(System upgrades) and (emergency\planned) system break-fixes.
• Provided system troubleshooting support, vendor liaison support, departmental liaison support, Incident Management support as needed.
• Provided Change Management support for the Dev and Production SLDC environments.
• Created questionnaire for applications analysis.
• Created scope document to ensure clear understanding of archive solution.
• Built application solution per business requirements.

FileNet P8 Administrator

Confidential

Responsibilities:

• Provided P8 (5.2) FileNet Administration for the FCA Enterprise Content Management (ECM) system.
• Provided support for the following P8 components: Content Engine, Process Engine, Content Engine Manager, Content Collector for SAP and Content Collector for Fileshares.
• Provided ACCE configuration support, Security (Group/User), Doc Class, Property Templates, Folders, Storage Area, Storage Policies, etc.
• Provided FileNet P8 System monitoring and performance tuning of system resources as needed.
• Helped develop maintenance schedules for Enterprise Content Management System servers.
• Assisted with WebSphere 8.x Web/App installation and configuration in a clustered Content Collector windows server environment.
• Provided IBM StoredIQ Administration support, configuration, fileshare culling and file archival reporting activities.
• Helped develop StoredIQ System User documentation as needed.
• Provided effective communication (oral/written) to management, team members, vendors and users.
• Provided Change Management as needed. Provided System and User documentation as needed.

ECM P8 Administrator

Confidential, Lewisville, TX

Responsibilities:

• Provided P8 Data ingestion support, P8 Workflow Queue management, P8 Check workflow troubleshooting.
• Run daily, weekly, monthly reports for department users.
• Provided 2nd and 3rd level user support as needed.
• Provided 2nd and 3rd level Capture (Batch Entry) user support.
• Maintained system documentation of existing systems and procedures.
• Performed SQL 2008 scripting as needed to format data for ingestion.

Business Analyst\FileNet P8 Administrator

Confidential, Lewisville, TX

Responsibilities:

• Provided business analyst support for a wide range of imaging projects and the ongoing day-to-day imaging support of the mortgage loan systems (Origination, Servicing, Collections).
• Provided documentation (test scripts), QA, BAT and UAT support on all four system environments (Dev, Test, Model\DR and Prod) as needed.
• Provided Test plans (Install, Restore, Test) for FileNet Imaging software roll-outs (FileNet desktop, Web Server (Tomcat\Websphere), Oracle database upgrades, FileNet backend server software upgrades(System upgrades) and (emergency\planned) system break-fixes.
• Provided system troubleshooting support, vendor liaison support, departmental liaison support, Incident Management support as needed.
• Helped define business requirements for users, management and team members as needed for all types of projects and tasks.
• Performed requirements gathering for proposed architectural reviews (System upgrades, Storage upgrades, New data center build-outs, Datacenter migrations, network upgrades, etc.).
• Helped provide\manage the project documentation, scope definition, work breakdown, org breakdown, project plan, and scheduling as needed.
• Helped resolve and escalate issues in a timely manner.
• Helped manage the testing & validation of the applications as needed.
• Helped train the users on new applications and software fixes as needed.
• Participated in project review meetings as needed.
• Helped manage projects through the software development lifecycle phases (define, design, develop, support and test).
• Helped minimize risk and exposer on the projects I was assigned.
• Provided incident management support and escalation as needed.
• Helped develop user test cases and with system integration testing.
• Helped with validating test results during software solution testing.
• Helped review test plans, approve test plans and helped monitor the testing process to ensure that business results where adequately tested.

ECM FileNet Administrator, Systems Engineer

Confidential, Portland, OR

Responsibilities:

• Provided all levels of Filenet Administration (P8 4.5/IMS 4.1) support for the entire LNW Insurance systems document imaging systems.
• Provided support for all imaging hardware, software (desktop & scanner), print servers, fax servers, scanners, and user workstations
• Helped install, upgrade and integrate new patches.
• Provide Project planning and change control for the FileNet systems as needed.
• Provide (24/7) system administration, troubleshooting and engineering support for the North American Regional imaging systems and a StorageTek data backup tape storage system.
• Primary support engineer/administrator for LNW Commvault enterprise system backup solution.
• Provided Kofax 8.0 support to Scanning Division as needed.