SUMMARY:

Microsoft Unified Communications Engineer with several years of Confidential 500 enterprise experience with all versions of Microsoft Unified Communications products Teams, Skype for Business, (Lync (2010, 2013), Office Communication Server (RTM, R2) and Live Communication Server (LCS). Additional background with Windows Server (2000, 2003, 2008, 2012), Cisco routers and switches. Expert experience with Active Directory, Exchange, SQL, virtualization (Hyper - V, VMware) in enterprise environments. Additional experience with Office 365, BPOS-S and BPOS-D deployments. Exceptional customer facing and technical project management skills in enterprise environments. Experience in high-tech, defense, restaurant, hospitality, insurance, finance, payment card, health care, and aircraft industries. Interim C6 clearance.

TECHNICAL SKILLS:

• Microsoft 365 Identity and Services
• Core Solutions of Microsoft Skype fir Business 2015
• VCenter 6.7
• Deploying Voice Workloads for Skype for Business Online and Server 2015
• Enabling and Managing 0365
• VMware vSphere Install, Manage, Configure v5.5
• Exchange 2016 Design and Configuration
• Microsoft Ignite 2016
• Lync 2010, 2013 Ignite Training
• 70-337 Lync Enterprise Voice
• Cisco Blade Boot Camp
• Supporting OCS 2007 R1, R2
• Office 365 Ignite Training
• Implementing Cisco Switched Networks (642-813)
• Doulos PMP Course
• VMware Infrastructure 3: Install and Configuration
• Supporting Office Communication Server 2007, R1 & R2
• Windows 2000 Professional and Server
• Windows 2000 Network and Operating System Essentials
• Windows 2000 Directory Services Infrastructure
• Windows 2000 Directory Services
• Win 2k Implementing and Administering Windows 2000 Directory Services
• Windows 2000 Network Infrastructure
• Administering Windows NT 4.0
• PolyServe
• Matrix Server Administration
• Novell Administration
• Windows NT Server
• Networking Essentials
• NT Server 4.0 in the Enterprise
• TCP/IP on NT 4.0
• Core Exchange Server 5.5
• Exchange 5.5 Administration

PROFESSIONAL EXPERIENCE:

Infrastructure Architect/Engineer - Microsoft / VMware

Confidential, Boston, MA

Responsibilities:

• Structured engagement framework (meetings, project documentation, etc.)
• Demonstrated / trained Microsoft 0365 using POC lab deployment to Indian team, using powershell for automation
• Extensive technical discussions with customer’s technical lead
• Designed, implemented, updated presented Viability Assessment document to customer and team, for issues, risk tracking and monitoring
• Implemented and conducted regular meetings for RACI Matrix framework with customer
• Presented Visio diagrams to the IBM team as a basis and framework for future configuration, implementation and deployment
• Implemented Architectural Decisions framework for customer
• Analysis of Exchange metrics from the Strategic Outsourcing team regarding user’s mailboxes and shared mailbox sizes to assemble migration information that effects migration of user exchange information. This information was part of forecast projections and timeline this analysis was also presented to the customer for review.
• Analysis of Exchange RAP to assess SSC migration readiness
• Lead ADRAP analysis to assess SSC migration readiness
• Designed UAT testing deliverable to customer
• Interviewed IBM candidates for Technical Writer role (and other project roles)
• Network assessment, utilization study to evaluate mailbox migration capacity

Confidential, Hartford, CT

Lync - Skype 2013 SME / Architect and technical lead Migration Architect

Responsibilities:

• Documentation framework: RACI Matrix, Project Plan, Issue and Risk Assessments, Change Control documentation
• Automated discovery of existing state
• Test environment planning, documentation and completion / certification
• Migration planning
• Team lead for enterprise voice migration
• Indian team education and demonstration of Skype implementation and design
• PowerShell testing and implementation for automation of migration solution
• Remediation of Sev1 issues as they occur
• Nortel 8540 IP phone to evaluate and test Skype enterprise voice capabilities with customer. Presented written results to customer and IBM team.
• Edited design and planning documentation for the Skype production environment, submitted additional project documentation as required (i.e. Step by Step Migration, New Server builds for 2012 R2 servers)
• Team lead for Enterprise Voice workload
• Weekend and after regular business hours work regarding critical deployment / migration phases (Exchange integration, Edge server deployment, User Migrations via PowerShell etc.)
• Provided and tested updated PowerShell scripts for automated user migration
• Addressed knowledge gaps within the team
• Wrote submitted and implemented key change control, and workflow process documentation
• Successfully led critical migration tasks such as PChat migration, CMS migration, Device Updates from Lync to Skype
• Researched and recommended compatible encryption tool to meet the State of NY encryption requirements.

Confidential, Boston, MA

Email Routing Design Lead Architect

Responsibilities:

• Designed secure email routing with DLP, Ironport and Voltage servers for secure internal and external email transfer.
• Structured engagement framework (meetings, project documentation, etc.)
• Designed and submitted design documentation SSC
• Designed UAT testing environment

Confidential, Boston, MA

Messaging SME

Responsibilities:

• Design and submitted final solution document which was approved by their respective bank executives.
• Worked as a technical liaison / Project Manager in coordinating final testing of solution
• Won project extension by several weeks for SPF record installation and documentation
• Organized and conducted solution meetings with customer and their vendor

Confidential, Boston, MA

Microsoft SME

Responsibilities:

• Providing critical technical and architectural support to in development of critical project documentation and deployment.
• Acting as a resource in order to meet government compliance, customer deliverables and timelines.
• Submitted revised / updated implementation and deployment documents (design documents, run books) for Active Directory and vCenter privileged Access
• Re-designed reporting framework for customer documentation
• Troubleshot issues
• Worked with team members on GPO / Security Group solutions for the customer

Confidential, Bridgeport, CT

Architectural Team Lead

Responsibilities:

• Providing critical technical and architectural support to address Skype for Business issues within the project.
• Acting as a resource in order to meet customer deliverables and timelines.
• Reviewed and edited design and planning documentation for customer
• Suggested SfB online sites for product updates
• Update project plan details for Lync 2013 migration to SfB which was used in customer presentations
• Worked with the Indian team in providing additional project plan task documentation

Confidential

Exchange / VMware SME

Responsibilities:

• Discovery of the current status of the Exchange 2013 migration in process
• Evaluation of the existing VMware environment, remediated misconfigurations
• Exchange server sizing and deployment within a production and DR environments
• Participated in daily trouble shooting calls, and remediation
• Produced Gap documentation with remediation recommendations, that was presented to project stakeholders

Confidential, Dallas, Texas

Lync 2013 SME

Responsibilities:

• Discovery and resolution of incomplete Lync 2013 migration tasks (based on PowerShell tools)
• Discovery and removal of redundant enterprise voice components; validation of enterprise voice deployment
• Discovery and removal of LCS (Live Communication Server), OCS (Office Communication Server), Lync 2010 and 2013 Active Directory Organizational Units and service accounts as needed
• Build, deployment documentation and reporting of existing Lync 2013 deployment and migration details
• Optimized Lync Enterprise Voice configuration
• Microsoft components: Active Directory, DNS

Confidential, Dallas, TX

Microsoft AD/Lync SME

Responsibilities:

• Schema, Forest, Domain object installation, configuration, troubleshooting and documentation (based on PowerShell and other tools)
• Team coordination, project management and Lync 2013 build / design documentation
• Lync test design and communication strategy
• Documentation of Lync 2013 troubleshooting, and remediation
• Future state strategy and recommendations
• Microsoft components: Active Directory, DNS, Certificate Services
• Liaison with Confidential Hosting solutions in deployment of enterprise voice. Other workloads include: IM. Presence, Desktop Sharing, Web Conferencing, P to P voice
• POC deployment of Skype for Business
• Deployment of SIP Trunks for Enterprise Voice

Confidential, San Ramon, CA

Windows / VMware SME

Responsibilities:

• Completed authentication requirements and HIPAA requirements for on-boarding and for Softlayer cloud access
• Attended customer site meetings in California over several weeks
• Configured NFS storage for Softlayer ESX servers (during non-working hours)
• Deployed Windows 2012 R2 DC in Softlayer cloud
• Completed and submitted Build Out documentation for Pre-Prod VMware environment
• Actively participated and assisted in customer meetings with the project team

Confidential

Wintel - Virtualization SME

Responsibilities:

• Attached Hitachi LUNs to VMware guest machines, installed HDS supporting software, attached additional LUNs are required
• Conducted V to V and P to V migrations using VMware Converter and V-Motion, reconstruction (and certification) of guest machines after migrations (as required)
• Prepared physical machines for physical migration to mitigate transportation issues (P to P)
• Installed VMware Clustering for HA, DRS
• Setup and configured new guest 2012 R2 Domain Controllers (Active Directory), DNS, OU’s. GPO’s on ESX hosts
• Setup and configured trusts, synchronization with existing domain
• Configured and installed additional guest machines, backup, user authentication, joined to the new enterprise domain.
• Constructed and presented project design and build documentations in client presentations

Confidential, Houston, Texas

Wintel - AD Migration SME

Responsibilities:

• Responsible for using command line and PowerShell scripts to migrate AD and user objects to subsidiary forest.
• Migrated, and tested GPO’s and OU’s and other AD objects. Architected, deployed 2012 R2 domain controllers within a virtualized environment for deployment within the Softlayer cloud.
• Wrote script to facilitate export and importing of AD objects via command line interface

Confidential, Denver, CO

Virtualization Architect

Responsibilities:

• Presented HA and DR plan to data center stakeholders
• Implemented, tested and verified HA and DR ESX clustered environment
• Installed and configured ESX host servers with LUN storage
• Customized configuration for vCenter and ESX hosts for DNS, domain (AD) authentication, NTP, user permissions
• Designed and deployed VMware Clusters for high availability and fault tolerance
• Installed and configured Domain Controllers (with DNS and Active Directory), vCenter Server, and member servers. Troubleshot VMware deployment, remediated various network and infrastructure issues
• Conducted Windows server upgrades (2003 to 2008) within VMware 4.0 environment in preparation for migration
• Configuration and deployment of customized SNMP traps to integrate with IBM’s Netcool product. Refined traps to meet customer’s requirements
• Upgraded vCenter servers and ESX hosts from version 5.1 to version 5.5 U3E, established Link Mode between two data centers for redundancy
• Presented Design and Build documents to senior management
• Build VMware server farm with HA/DRS Clusters, SNMP reporting (with Netcool integration), deployed access privileges to the Cloud environment
• Design and deployment of SNMP data center reporting structure for Confidential server farm
• Provided the team with a DR solution alternative to Link Mode, with documentation
• Provided documentation for project management
• Troubleshot and remediated performance issues
• Configured and deployed automated backup scripts for vCenter Inventory Databases
• Took lead role in solving India Team’s ESX / M5 issues
• Attended several project meetings with India team in regard to ESX upgrade from version 5.5 3B to 5.5 3E
• Upgraded ESX hosts and vCenter servers from 5.1 to version 5.5 update 3E
• Taught team members how to upgrade VMware host machines (knowledge transfer)
• Discovered 100% cpu usage on primary VMware vCenter server and remediated issue
• Troubleshooting and corrected some link mode issues and networking issues between RTP and BLD datacenters
• Discovered DNS host misconfiguration areas (DNS “A” records are not resolving to the correct ESX host name)
• Design and deployment of SNMP data center reporting structure for Confidential server farm, troubleshot SNMP and Netcool configuration issues with Indian technician. Lead SNMP solution meetings.
• Confirmed receipt of SNMP server farm traps with Indian team. Sent updated VMware MiB’s to Indian technician for installation
• Sent Netcool reference documentation material to Indian tech to educate him on MiB installation, SNMP trap collection and interpretation by Netcool
• Discovered additional DNS host misconfiguration areas (DNS “A” records are not resolving to the correct ESX host name). Troubleshot DNS record solution
• Continued to work extensively with Indian team and Tivoli teams to resolve and fine tune SNMP trap issues
• Discovered major issue with guest deployment configuration, that was the root cause of Confidential networking issues
• Updated and submitted project documentation as necessary

Confidential, Boston, MA

Microsoft Platform Architect

Responsibilities:

• As Microsoft lead consultant conducted extensive Active Directory (AD) discovery and health assessment in regard to issues that were caused by corporate mergers and acquisitions.
• Made written recommendations for remediation of present state AD issues and scalability to future state.
• Designed and presented findings to corporate executives.

Confidential, Detroit, MI

Wintel - SME

Responsibilities:

• Project team member focused reverse cloud migration from Office 365 to on premise environment.
• Direct interface with customer on task status and task completion.
• Interface with international team members.
• Discovery, diagnosis of severity and remediation of the following issues (with documentation): Active Directory server monitoring, server and user auditing, SCP, enterprise server patch management