PROFESSIONAL SUMMARY:

Utilize my experience in Networking, IT, and Voice Industries to implement and configure various network hardware and software for Data and Voice communication, manage various network infrastructures, and manage small to medium IT teams and projects.

TOOLS: AND TECHNOLOGIES:

Microsoft: Servers 2003, 2008, and 2012; Microsoft Email Exchange; Microsoft Office 365; Microsoft Active Directory; VMWare Horizon and View

Linux OS Systems: Kali Linux, Fedora, Red Hat, CentOS, OpenSuse, Tails, Linux Mint, Ubuntu

Cisco Collaboration: Cisco Unified Communications Manager, Unity, CUCM and Unity Express, IM/Presence, UCCX, Jabber, Spark, Microsoft Office, Adobe Creative Suites, Mimecast, Barracuda, Kaseya, Traverse, Solarwinds, Webroot, and Kapersky Antivirus, Cisco Ironport, Cisco ISE

Computer Languages: HTML, CSS, Javascript, Python, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Systems Engineer

Responsibilities:

• Management of services for industries ranging from 5 employees to around 1200 employees. Manage the network, security, email, authentication and domain services, telephony, and wireless services for each of these industries.
• Participate in HIPPA and implementation
• Review and assist with adherence to ISO 27001 standards
• Perform Network Assessments for potential clients to assist Account Managers
• Conduct Risk Analysis for Network Systems
• Assess, Plan, and Implement SIP Trunk for VoIP communication for clients
• Assess new clients’ network needs dealing with Servers, Network Routing and Switching, Security, VoIP, and Data Center systems. Assist with one - on-one support until the client was ready to go “Live”
• Assist Professional Services with Network Security Assessments
• Install, maintain, troubleshoot, and research all aspects of Network technologies, such as, but not limited to VoIP (Cisco Unified Communications), Cisco Networking and Security, Domain and Mail Services, and Server Management.
• Install, troubleshoot, configure, and maintain various vendor Routers, Switches, Firewall, Wireless Controllers, VoIP Routers - Cisco, HP, Palo Alto, Sonic Wall, Fortinet, Meraki, Barracuda
• Install and Upgrade Fabric Interconnect for Cisco Unified Computing System (UCS)
• Manage and Configure VM Ware Virtual Servers, View Administration, and Horizon Clients
• Install, troubleshoot, configure, and maintain Cisco Collaboration Tools, such as Cisco Unified Communications Manager, Cisco Unity, Cisco Unified Express and Scripting, CUCM and Unity Express, Cisco Unified Presence, Cisco Jabber, and Cisco Spark
• Lead task to configure Cisco Spark to aid in team collaboration with various groups of our organization o Install, troubleshoot, configure, and manage various collaboration hardware tools, such as VoIP Desk Phone Systems, Analog Telephony Adaptors, IP Conference Phones, and Desktop Video Conferencing Systems
• Install, troubleshoot, configure, and maintain Domain and Authentication Services
• Install, troubleshoot, configure, and maintain Network Services such as DHCP, DNS, NTP, Email, Active Directory
• Monitor, Remediate, and Investigate malware and virus infection utilizing IPS and IDS tools, such as Cisco ASA Firewalls, Webroot, Kapersky, Cylance, Barracuda, Clamware, etc.
• Install, configure, and utilize email services and spam protection with Microsoft Exchange 2007, 2010, 2013, 2016; Office 365; Barracuda Spam Filtration, Mimecast, Cisco Ironport
• Install, configure, and maintain licensing for Cisco products
• Install, configure, and maintain Authority and s for web servers and clients
• Assist with and implementation of social engineering of various clients
• Work with a team to establish a Network Monitoring Center
• Utilize Kaseya and Traverse to monitor networks; remotely patch servers and workstations; monitor, quarantine, remediate security risks
• Managed various servers for clients - Exchange, File and Print Servers, Domain Controllers, Domain Name Services, NTP, SQL, Quickbooks, Fax Servers

Confidential

Senior Network Analyst

Responsibilities:

• Manage, as well as, install, troubleshoot, and configure Unified Communication Applications
• Cisco Unified Communications Manager, Cisco Unity, Cisco Unified Express and Scripting, Cisco Unified Presence, Cisco Jabber o Use of LDAP and Active Directory
• Install, troubleshoot, configure, and maintain Cisco VoIP and analog infrastructures such as Cisco Catalyst routers/switches
• SIP CUBE, VG224 and VG204 o VoIP Desk Phones and Conference Phone Systems
• Manage a team to implement VoIP Moves, Add, Changes, and Deletions, as well as network assessment and network maintenance throughout the university system.
• Train team members to utilize Cisco Unified Communications applications and cabling monitoring and installation equipment and tools
• Monitor and assess VoIP network health using various tools, such as CDR Analysis and Reporting, SolarWinds, and Riverbed
• Manage Cisco VoIP projects or projects that deal with the University phone system, such as UC upgrades, SIP upgrade, Department Contact Centers and Call Handler, and research future collaboration endeavors .
• Install and maintain a Premium Licensed UCCX for Financial Aid. This has been able to help the Financial Aid Department receive all of their calls while maintaining their high volume throughout the year.
• Research customer request to block certain numbers or patterns that interrupt University business. Demonstrate an understanding of dial peers, voice translation patterns, and configuration of the SIP CUBE.
• Utilized Slack Team Collaboration tool to assist in workflow and manage tasks for Tarleton’s overall IT infrastructure
• Install, troubleshoot, and maintain wired infrastructure for the use of data and telecommunication systems while adhering to TIA/EIA and IEEE standards and keeping the OSI Model in mind .

Confidential

Graphic Designer

Responsibilities:

• Develop, maintain, and design ads, templates, and newsletters for schools around the country using various Graphic Design tools in order for schools and/or PTAs to promote events, student s, and sponsors
• Design 2x2 and 2x4 ads for various community sponsors, templates, and the newsletters that are based on those templates.
• Use Apple’s Pages for the main portion of the Newsletters and then use Adobe Creative Suites (such as Photoshop, Illustrator, Acrobat, etc.)
• Use of Asana to maintain team organization and work flow between School Distributors and Designers
• Maintain relations between Schools, PTA, Sponsors and the Account Distributors

Confidential

Technical Service Representative

Responsibilities:

• Maintain and manage Local office computers, client/server hardware and software, Remote Desktop and ftp clients
• Troubleshoot LAN/WAN issues with engineers and help configure a Juniper J4350 router, Sonicwall TZ and NSA series routers, a Cisco Catalyst 3550, and various Small Office and Home Office routers.
• Navigate Red Hat Linux Enterprise Version 4 Operating System
• Install, troubleshoot, and maintain wired and wireless infrastructure for the use of data and telecommunication systems while adhering to TIA/EIA and IEEE standards and keeping the OSI Model in mind
• Utilize JDSU Digital Service Activation Meter to determine transmit, receive, ingress, regress, packet loss, and DOCSIS 3.0 levels
• Troubleshoot wireless and wired connectivity issues on Windows, Mac, and Linux systems
• Train other technicians in troubleshooting networks, OS management, and network maintenance
• Educate customers in ISP standards and assist with upgrading and navigating their operating systems.
• Install and configure IP addressing on various firewall and/or VPN client systems.

Confidential

Broadband Technician

Responsibilities:

• Install, troubleshoot, and maintain Cable TV, Internet, and VoIP systems (with and without wired alarm services.
• Process begins from Cable tap through RG6 wiring to modem and customers SOHO router or switch.
• Install and configure devices to meet ISP and personal specifications, such as address management, MAC address filtering, and encryption standards
• Install, troubleshoot, and maintain wired and wireless infrastructure for the use of data and telecommunication systems while adhering to TIA/EIA and IEEE standards and keeping the OSI Model in mind.
• Utilize JDSU Digital Service Activation Meter to determine transmit, receive, ingress, regress, packet loss, and DOCSIS 3.0 levels
• Troubleshoot wireless and wired connectivity issues on Windows, Mac, and Linux systems.
• Train other technicians in troubleshooting networks, OS management, and network maintenance
• Educate customers in ISP standards and assist with upgrading and navigating their operating systems

Confidential

Web Developer

Responsibilities:

• Contract web development for various industries
• Utilize Adobe Creative Suites and various web design applications to build quality web sites
• Implement HTML APIs to enhance customer web site
• Photography and Videography for customer tours
• Build and Maintain customer relations