SUMMARY

Self - motivated, results-driven IT professional with twenty years of extensive experience in telecommunication programs, projects and support systems. Skilled at implementing and managing varied methodologies and telephony platforms. A demonstrated ability to lead and motivate through effective cooperative teamwork and team-building garnered to ensure the overall mission and success of the company.

TECHNICAL SKILLS

• Cisco Collaboration
• Legacy Voice Platforms
• Project Management
• Pre/Post Sales Engineering
• VMware Network & Virtualization
• Service Management

PROFESSIONAL EXPERIENCE

Sr. Voice Engineer

Confidential, Chantilly, Virginia

Responsibilities:

• Provide Pre-Post sales engineering support for assigned regional sales team.
• Provide design and engineering for Cisco Collaboration (Unified Communications, Contact Center, Endpoints), Data Center Solutions (Cisco, VMware, NetApps) and Video Solutions (Cisco, Extron) for projects and proposals.
• Assist Project Managers and Sales with Request for information and Proposal responses.
• Effectively analyze customer’s system and determine best solution for client requirements.
• Support multiple clients’ government and State projects for selection, implementation and migration for new Collaboration systems or traditional PBX migration to Cisco Unified Communications product suite service offerings.
• Initiated meetings with customers to discuss system design, requirements and expectations.
• Listen and observe sales activities to understand the customer needs, asks appropriate questions.
• Provide in-depth technical expertise on specific platforms and applications supporting solution architecture.
• Review design documents and contribute to the development of customer solutions.
• Create and review Statement of Work (SOW), Cisco Commerce Workspace (CCW), Level of Effort (LOE) and Project plan utilizing Microsoft Project to compile Work Breakdown Structure (WBS), submit work requests and validate scope and tactical project requirements.
• Participate in joint technology design sessions, providing technical analysis on implementation sequencing and complex projects with aggressive time frames and budget parameters.
• Perform assigned engagement activities as directed, Install, configure and test hardware and applications based on design specification, client environment and solution topology.

Technology Platforms: Cisco CUCM and CUCME 10.5/11.5, BE4000/6000, Unity Connection 10.5/11.5, Cisco Unified Contact Center Enterprise & Express 10.5/11.5,. Voice Protocol: MGCP,H.323, SIP, SCCP, T.38, ISDN PRI: ISR Voice Gateway: MCS 3900 series, 2900, 4400 series, VG350/224, UCS 210/240: VMware 5.5/6.5 vSphere, ESXi: and Nexus 2K, 5K and 7K, Catalyst 4500

Sr. Voice Engineer

Confidential, Reston, Virginia

Responsibilities:

• Participate with the telecommunications team in the design, installation, configuration, on Voice Modernization project
• Plan, design, implement, and support the voice infrastructure.
• Managed and implemented technology to ensure that corporate telecommunication infrastructure, network and phone systems meet acceptable uptime, performance and capacity requirements.
• Analyzed exiting voice and data networks and recommended solutions.
• Configure and test voice infrastructure to adhere to company standards and proof of concepts.
• Evaluated and selected vendor for implementation of selected platform and review Billing of Material and Cisco CUWL.
• Responsible for troubleshooting and monitoring of legacy Avaya/Nortel communication system.
• Assists in evaluation of new voice products and Platform improvement.
• Design, implementation and support for Nortel Symposium & Cisco UCCX Contact Center
• Design, implement and upgrade distributed Nortel CS1K and Call Pilot.
• Traveled to regional offices to resolve technical telecommunication equipment problems.

Technology Platforms: Nortel: CS1K 1000M/1000E, Call Pilot, Symposium/Contact Center, Element Manager, NRS. Cisco: CUCM 9.X, Unity Connection 9.X, UCCX 9.X, Unified Presence 9.X, CER, CUBE. Voice Protocol: H.323, SIP, SCCP, T.38, TDM. ISR Voice Gateway: 3945/3925, 2911, VG350/224. VMware vSphere ESXi, UCS 210/240, Nice NTR, Wireshark, Netflow

Sr Telecom Analyst/Technician

Confidential, Silver Spring, Maryland

Responsibilities:

• Administers and provide system support for all users as well as MAC activity and maintains all databases and records associated with telecommunication systems (Nortel Opt 81C, Cisco Call Manager 8.X, Unity Connection 8.X, ISR 39XX/38XXVoice Gateways
• Responsible for the implementation, maintenance and operation of a telephony infrastructure.
• Assist vendors in the implementation of new telephone systems, configuring desktop and wireless telephones,
• Troubleshooting telephony issues and contacting vendors as required, coordinating telephone system upgrades, and implementing new desktop or wireless telephones.
• Implement and configuring new core/aggregation/access switches, routers and cable management systems.
• Leads projects and provide technical guidance and system administration functions which include integration of voice, video and data network infrastructure
• Directs technicians in performing tasks and activities that support legacy Nortel Meridian platform AVST Call Express voicemail, Cisco CUCM 7.x/8.x and, Unity Connection 8.x.

Technology Platforms: Nortel: Meridian 81C/1000M/Option 11, BCM, Symposium Express, Cisco: CUCM 8.x, Unity Connection 8.x, UCCE 8, CVP 8, CUSP, 39XX, 38XX, 29XX, VG224, Microsoft: Word, Excel, PowerPoint, Visio, Project: Help Desk Ticketing (Heat). Wireshark

Sr Telecom/SDP Engineer

Confidential, Rockville, Maryland

Responsibilities:

• Conduct Installations and Maintenance for all Telephone System Replacement Program solutions at SSA Locations
• Perform system builds, testing, troubleshooting and support for ATF, SDP and field offices.
• Support Help Desk with daily troubles and administration tasks.
• Develop and validate system test plans, as-built verification processes and implementation run guide.
• Identified potential problems/limitations with existing IP network architecture and developed future IP Network vision.
• Conduct network assessments and voice quality for new site implementation
• Daily monitor network performance utilizing Empirx and Hammer.
• Document and update processes and procedures

Technology Platforms: Nortel CS1000E Geo, Contact Center 6, MPS 500-1000, Call Pilot, Telephony Manager, Element Manager: Network Protocols - SIP, H323, UniStem: Network Analysis Tools - Hammer, NetIQ Assessor, Wireshark: Network Transport - PRI, OC3, Audio-Codec Gateway, NRS GateKeeper; Microsoft - Word, Excel, PowerPoint, Visio, Project: Help Desk Ticketing - Remedy, CAPERS:

Senior Telecom Specialist

Confidential, Towson, Maryland

Responsibilities:

• Liaison between internal departments and vendors who provide services to the school system
• Monitor vendors to ensure that the Service Level Agreements are adhered to
• Review and make recommendations to enhance the efficiencies and effectiveness of policies and procedures
• Review of billing data presented by vendors for inaccuracies
• Monitor key performance indicators for Quality Assurance

Technology Platforms: VOIP Technologies; Cisco - UCCX, Unity, CUCM: Nortel - Norstar: Centrex: Windows - Office, Server NT/2000, 2000/XP: Mobile/Wireless - Sprint, Verizon & AT&T Cell phone and Blackberry; Remedy

Telecom Analyst

Confidential, White Marsh, Maryland

Responsibilities:

• Designed, implemented and support Voice technology platform for the CISCO and Nortel IP Telephony and VOIP Technology
• Responsible for the on-going company-wide initiative to migrate TDM (Nortel 81C/1000M/OPT11, Symposium and Voicemail) to Cisco CUCM, UCCE and Unity Connections.
• Responsible for Management of Unified Communications Manager Environment supporting 500 UCCE Agent Phones and 600 Corporate Users located in 5 offices
• Responsible for Building and Maintaining Relationships with Site Directors within the organization
• Responsible for Designing and Developing Strategic Plans for Call Center, Corporate Phone, and Video Solutions within the Enterprise
• Responsible for Documenting Processes for Users and Training Desktop Support

Technology Platforms: IP/VOIP/Contact Center Technologies; Cisco - UCCE, ICM scripting, CUCM, Unity: Nortel - CS1000, OTM/Telephony Manager: Windows - Office, Server NT/2000, 2000/XP, Active Directory: Intervoice IVR, Aspect 6.0: Mobile/Wireless – Sprint & Verizon Cell phone and Blackberry

Senior Telecom Engineer/Analyst

Confidential, Mclean, Virginia

Responsibilities:

• Primary Support for 100 plus Cisco Call Manager and Unity Systems worldwide.
• Deployed multiple Networked Unity systems and approximately 5000 VoIP users worldwide
• Designed, and implemented Redundant Unity servers for Domestic US and international offices.
• Gathered all required information compiled documentation and ported users from Octel to Unity without anydowntime or loss of world wide VM Network.
• Develop test plans and perform testing on any major feature changes as required by staff..

Technology Platforms: Cisco: Call Manager 4.X/5.X, Unity 4.X/5.X: Windows – Office, Server NT/2000, 2000/XP, Active Directory