SUMMARY:

• Overall 13+ years of Experience.

TECHNICAL SKILLS:

Technologies: WindowsServer2008R2 - 2016, Azure, Confidential Active Directory, DNS, DHCP, Group Policy, VMWare vCloud Director, AWS Cloud Management, Incident monitoring and support for Servers, Storage, Network, Database and Infrastructure applications in Linux and Windows environments. Mevan, Kubernetes, Jenkins, chef, GITHUB, SQL DBA server, Docker, Kubernetes, Terraform.

PROFESSIONAL EXPERIENCE:

Cloud Engineer

Confidential, Seattle, WA

• Implementation includes offering an architectural overview for the customer to implement their infrastructure on Azure cloud adhering to their timelines.
• Solving complex problems arising in hybrid cloud environment involving broad azure product knowledge thereby driving the deployment of the customer network into azure cloud platform.
• Diagnosing, analyzing and troubleshooting hardware, software and network issues and situations requiring critical thinking skills
• Advising Confidential customers with secure, reliable and cost-effective cloud solutions. Implement design and break fix solution for Azure active directory, Cloud services, Web apps, virtual machines, virtual networks, storage accounts etc
• Performing RCA for service downtimes by running extensive diagnostic and creating bugs to enhance the feature of Azure platform. Analyze logs using Wireshark, network monitor, TCP dumps etc. to provide design modification and root causes for performance issues.
• Developing automation on building production network infrastructures and compute resources for azure customers using templates (like Terraform) or infrastructure provisioning tools
• Working with the client stakeholders during the various stages of cloud migrations. Assist with issues during migration of network resources among different subscriptions, regions, deployment models, active directory tenants etc and migrating on-premises workloads to the cloud.
• Designing and developing automation to support continuous delivery and integration processes
• Providing configuration management and automation solution using Azure PowerShell, Azure CLI, CHEF and PUPPETs for deployment and maintenance of cloud and custom applications on Confidential Azure’s cloud platform
• Offering high level assistance with required automation scripts and deployment templates
• Analyzing, designing and implementing solutions using software defined networking, virtual computing resources and software defined storage both in-the-cloud and on-premise
• Providing design solution to implement software load balancing services like traffic manager, load balancer, application gateways and diagnose performance and stability related issues
• Configuring VPN technologies (Site-to-Site / Point-to-Site / ExpressRoute leased) to establish private connection with customer datacenters.
• Planning and advising on configuring various network devices to build virtual private tunnel with azure compute, network and storage resources
• Advising on plan for deployments, migrations and decommissioning Azure network components with minimal impact on the performance.

Technical Specialist - Cloud Engineer

Confidential, Seattle, WA

• Manage and maintain 1000+ servers ranging from Windows
• AD domain controller, CA Certification renew and managing and GPO maintenance
• Event monitoring and support for Servers, Storage, Network, Database and Infrastructure applications
• Troubleshooting user account lockouts using AD Lockout tool and Confidential Operations Manager.
• Design roles and groups for users and resources using AWS Identity Access
• Management (IAM)
• Provide highly durable and available data by using S3 data store, versioning, and lifecycle
• Policies, and Create AMIs for mission critical production servers for backup.
• Utilize Cloud Watch to monitor resources such as EC2, CPU memory, Amazon RDS DB
• Services, Dynamo DB tables, EBS volumes; to set alarms for notification or automated
• Actions; and to monitor logs for a better understanding and operation of the system.
• Having knowledge on SES, SNS, SWF, SQS application services
• Configuration of Ansible templates and update patches.
• Co-ordinate regular server maintenance for all 300+ servers hosted in AWS
• Maintaining patching hosts Linux and windows

IT System analyst

Confidential

• The aim of the project is supporting Confidential GFS Properties (DNS-WINS, AD, Replication, Altiris imaging, Patching, Hyper-V, VERITAS net backup, Terminal services). This project manages Servers related to Windows Azure Active Directory.
• Deploying new releases/hotfixes to all on-premises servers. Patching all the servers as per Confidential monthly bulletin releases. Working on broken account management, customer issues and addition and deletion of Federated and Non-Federated users to Windows Azure Active Directory. Working on incident tickets created during deployment process
• Altiris console, HP Open view center/Network Node manager (NNM), HP insight manager, TFS ticketing tool, UTS ticketing tool
• Manage and maintain numerous servers ranging from Windows R2 servers on Wintel architect
• Escalate all Tier 3 tickets to appropriate groups for assistance
• Manage all software/hardware requests from the client
• Manage and administer system policies, repairs, and deployments and maintain agents on EPO to support applications/tools not limited to: o EPO 4.6, 5.X, Virus Scan Enterprise (8.8), McAfee Agent (4.8), Host Intrusion Protection (HIPS)
• Perform monthly patching of client servers. The tools used to patch the client’s servers included Confidential WSUS, Confidential PowerShell scripts and Confidential SCCM. The number of servers ranged from four to thirty depending on the client.
• Perform quarterly reviews of the client’s IT environment
• Upgraded 60 workstations from Windows XP to Windows 7 over a 12-month period with a team of 3 IT staff

IT system administrator

Confidential

• This role was part of a team of 10 members who assisted entire India.
• Self-service ticketing.
• Trained and Hands on experience on HPSM 7 ticketing tool
• Remote Installations, Remote Software Deployments, updates and patch deployments on Windows 2003 ADS Domains..
• Devising, building and implementing security policies for desktop and servers, gateways,
• E-mail services, to control unauthorized accesses as well as reduce downtimes.
• Monitor request queue using HP Radia for all desktop support issues and assist with other IT projects
• New computers were received and imaged using Confidential SCCM, depending on requests we would have 10 - 15 new computers a week to process.
• Assisted with several IT projects including domain migration, Lotus Notes to Exchange migration and Windows XP to Windows 7 upgrade.

Systems Administrator

Confidential

• This role was part of a team of 8 members who users across India
• Assist with all software installation requests, which were tracked via SCCM
• Configured Confidential outlook and outlook express mail clients for various departments.
• Configured Remote Desktop services for providing technical support for desktop users.
• Regular monitoring the systems and system performances.
• Remote Installations, Remote Software Deployments, updates and patch deployments on Windows 2003 ADS Domains.
• Remote desktop tools VNC viewer.
• Team Viewer, Dame ware.
• Manage all servers which included resource monitoring and backups.
• Assisted the IT department with any additional projects

Systems Administrator

Care IT solution

• Installation and Assembling of desktops and peripherals.
• Provide level 1 online support for assigned devices
• Elevation and co-ordination with specialists for problem resolution
• AMC Support for all the corporate clients.
• Installation and Configuration of Windows 2000, XP.
• Administration and Maintenance of LAN
• Managing user accounts and Data Backup.
• Implementing DCHP, WINS & DNS Server in Windows 2000 Environment Configuring and Maintaining Active Directory
• Escalated any issues to tier 3 support