SUMMARY

• Strategic 21st - century leadership of highly focused teams is a passion which I bring and continue to hone on a daily basis.
• My definition of success? I am constantly drawn to the success of the teams I lead, and see the team as WE/US, not you and I.
• I find authenticity and transparency to be essential to effective communication, and promote accepting yet passionate discussion as facilitators to finding creative, and hopefully disruptive solutions to problems/opportunities.
• As a technology leader and executive, I have over 20 years of domestic and international experience in various software and IT verticals.
• Integrity, increased customer satisfaction, productivity, and process, are key tenets I pride myself in.

TECHNICAL SKILLS

• Leadership, DevOps, Cloud, Telco, SRE, QA, Strategy, Communication, Creativity, Feedback, Motivation, Public Speaking
• Ability to develop and translate executive-level business strategy into results
• Ability to apply advanced concepts in the technical engineering field to practical business problems
• Ability to communicate technical concepts, architectures and designs, program strategies, and tactics clearly
• Presentation and negotiation skills, ability to establish mutually beneficial commitments/expectations at the executive level
• Expert level of solutions and technical knowledge . Expert understanding of customer/industry climate

PROFESSIONAL EXPERIENCE

Confidential, Denver, Colorado

Sr Director - DevOps, Cloud & CDN

Responsibilities:

• Displaced vendor CDN with in-house CDN (built in a combination of C++, C, Java, GO, Perl, Python)
• Open sourced the CDN to be a top-level Apache open source project
• Sponsored SRE/QA team in their quest to implement CI/CD and Ansible. The intent was to automate everything we could
• Established a logging, analytics and machine learning team using a range of open source tools (ELK, Druid, Spark, etc.)
• Re-focused cloud engineering team to architect and build a chargeback engine to allocate costs to cloud users
• Empowered the PM team to implement Agile & Scrum practices to allow team to grow as the team’s scope grew
• Established onboarding/training for new hires, built the business case to grow DevOps/SRE/QA teams with low attrition
• Owned MM budget for CDN engineering team and additional MM budgets for CDN capacity
• Strategized with VPs regarding TCO for public vs. private cloud
• Validated business development opportunities on both syndication and CDNaaS (SaaS) with the internal sales team
• Performed the role of interface between leadership, finance, legal and deployment engineering

Confidential, Denver, Colorado

Regional IT Director

Responsibilities:

• Responsible for three data centers (USA and Canada), serving 24x7 call centers in Asia and America
• Vendor management, vendor selection, hardware selection, software selection
• Drove annual PCI compliance, expanded to SOCII, and HIPAA compliance
• Staff include: Telecom, Midrange, Systems, Security and Technical Account Managers
• Led change control board. Reviewed and approved IT purchases for Asia and USA
• Owned $14M regional budget, Interfaced with executive teams both at client locations and internally
• Provide IT input to new bids and implementations of IT solutions for new and existing customers

Confidential, Golden, Colorado

Director, SaaS

Responsibilities:

• Overall responsibility for day-to-day B2B and B2C support
• Designed/built key reporting metrics and procedures to more clearly define department performance
• Brokered process refinements between 911 vendor, product management and technical support team
• Owned process improvement initiatives and increased 1st-call resolution rates from 58% to 75%.
• Reduced call center staffing expenses 9% while improving service levels
• Contributed to a 50% growth in the firm’s subscriber base by improving service and referrals

Confidential - Denver, Colorado

Sr IT / Telecom Account Executive

Responsibilities:

• Provided thought leadership on VoIP solutions
• Prospected for new business in staffing and software solutions areas
• Managed the Qwest account to provide staffing support on Cisco telephony and data networking projects
• Provided mobile video conferencing for Santa to visit with patients at The Children's Hospital

Confidential, Denver, Colorado

Technology Director

Responsibilities:

• Led engineering team and oversaw Cisco and Microsoft Unified Communications deployments in SMB opportunities
• Managed deployment of numerous UCCX call centers and Unified Communications opportunities
• Established the project plan to bridge customer and sales needs with engineering and solution delivery
• Revitalized the team to create a cohesive business unit, growing the department’s revenue 25% to $1.2M
• Created proposals for sales prospects
• Performed Business Analysis. Derived functional requirements for custom network/telephony solutions
• Had overall P&L responsibility and consistently met or exceeded revenue and margin targets
• Created and managed project plan for the deployment of a complex SaaS / ERP system to a high-profile Brokerage account

Confidential, Westminster, Colorado

Director - DevOps

Responsibilities:

• Lead the multi-phased ETL solution using Informatica.
• Migrated over 275,000 subscribers.
• Conversion engine was built in 4 months; achieved 11 successful system conversions in 9 legacy systems in a 14-month period.
• In a SAS70 environment
• Directed a strategic, $7M 10-month big data/data warehouse / ETL engagement, for a major German MSO.
• Addressed International data security concerns.
• Analyzed €1B in transactions, identified revenue leakage and batch payment issues in the incumbent billing solution.
• Recommended changes to avoid financial loss. Success story
• Supported sales and marketing during pre- and post-sales cycles resulting in annual revenues over $20M

Program Manager / Support Manager

Responsibilities:

• Managed and refined configurations of the customer care and billing systems, interfaces with Oracle e-commerce and call-center solutions, workflow management systems, and custom enhancements
• Researched and created processes and project plans for upgrading Oracle application software